Teague Ford Lincoln Mercury

This dealership name is now Karl Malone Ford Lincoln. I was there to have my oil changed and tires rotated on my 2019 Ford Expedition with an appointment time of 1:00 pm. After two and one half hours the was there to have my oil changed and tires rotated on my 2019 Ford Expedition with an appointment time of 1:00 pm. After two and one half hours the service advisor told me that they realized there was an update due on the computer system and they had moved my vehicle to a bay with computer access and had forgotten it was there. After another 45 minutes he came back and said they were finished. I really was not upset about the wait, but when I went to get in my vehicle I realized someone had been in the driver's seat with oil on their clothing, which ended up on my white leather seats-actual ford color is "med ceramic". I went back in and told them and they did come out and try to use a spot cleaner on it-but to no avail. I now have a permanent discoloration on my seat! If the employee would have just taken the proper precautions this would not have happened! I do believe that the service rep, Lewis Simpson, is doing a good job, but he needs to talk to his employees about how they handle getting in and out of the customer's vehicles, to keep this from happening. More

no problems performed all I needed checked and changed all fluids, rotated and pressured tires checked brakes lights and belts battery, wipers ,and did overall in performed all I needed checked and changed all fluids, rotated and pressured tires checked brakes lights and belts battery, wipers ,and did overall inspection and test drove car More

first oil change and service as a courtesy Teague provided my first diesel oil and filter change along with the first service check for free, great service manager, sharon, very as a courtesy Teague provided my first diesel oil and filter change along with the first service check for free, great service manager, sharon, very fast and efficient. rotated my tires also. Highly recommend the dealership and their friendly sales and service staff. More

excellent service The service we received went above and beyond to make sure we got exactly what we wanted with no high pressure sales. This service continues today eve The service we received went above and beyond to make sure we got exactly what we wanted with no high pressure sales. This service continues today even though the sale was well over a month ago. Any questions we've had regarding our new vehicle they were quick to answer Always with a smile. More

Great experience! I began my conversation with the dealer over email due to having a very busy schedule. I told them exactly what I was looking for and they came throu I began my conversation with the dealer over email due to having a very busy schedule. I told them exactly what I was looking for and they came through in no time at all. Jason was so easy to do business with and the finance guys made the paperwork a breeze! Best auto buying experience I have experienced to date. Thanks guys! More