Texas Auto North

Michael Martin Blew me off... On Friday, October 13th, 2017 I called and made an appointment with Kevin Norris. He was eager to listen to what we were looking for and offered to sh On Friday, October 13th, 2017 I called and made an appointment with Kevin Norris. He was eager to listen to what we were looking for and offered to show us all of his Jeep Wranglers in stock. I was looking for a low mileage Jeep Wrangler with little frills at NADA retail pricing for financing purposes. He was friendly, courteous and offered us water and invited us inside to cool down since it was a hot Texas afternoon. We told about our bad experience with another dealership he tried to address our needs and make assure we would not have that experience at his dealership. We found a Wrangler that was close to our price and we tried working with Kevin. The pricing we were looking for was the official NADA Retail pricing that was also offered by the other dealerships in the area. Once again we were looking for fair pricing. Kevin had to get his manager involved for that amount of a concession. Michael Martin stepped in. He spent less than what seemed 3 minutes with us. Michael interrupted me several times and tried to say that the pricing on the model we were looking for was too low. We showed him our research on NADA values on the retail price and we offered more than NADA but lower than their price. We even showed him what he received on a trade and or auction. And that they would still make money on the deal. That is a win -win for their dealership and for me. Kevin understood what I was looking for and tried to work with the resources he had at the time. As soon as I told him I was pre approved for 4% with my credit union he stopped listening. He proceeded to show me other models that were not even at that location that had much higher mileage. Michael only saw the price sensitivity and showed me other models that were close to the price. He never asked the right questions. What are the most important things you are needing in your purchase? If we can provide a solution for those needs are you ready to make the deal today? He never even offered a counter offer. Who does not even offer a counter offer?As a business owner I know I sometimes have to work with clients, negotiate the deal to make it happen. He started acting as if I was wasting his time. Avoiding the issues I was bringing up, avoiding eye contact. He handed me a Carfax report and said this is what we can do on a vehicle that is not even on the lot and is at auction and walked out of the office. How unprofessional is that? He gives a bad reputation to honest sales people who really do care about their craft. I would avoid working with Michael Martin as much as possible. This is no fault due to Kevin or their dealership or their inventory. I purchase the exact Silver 4 Door Wrangler I wanted and needed for my family and lifestyle from another dealership that wasn’t even a Jeep/Dodge Certified Dealer. They Sold GMC and Chevy… Michael truly owes Kevin an apology on this one. I feel bad for Kevin because if we could have just negotiated a little more we could have bought the same jeep from him instead. More

Quick and easy Did a great job from start to end. Laid back style dealership. Never any pressure or shady tactics. Thanks Phillip for doing a great job! Did a great job from start to end. Laid back style dealership. Never any pressure or shady tactics. Thanks Phillip for doing a great job! More

Amazing! My salespersons name was Robert and he did amazing, living in Corpus Christi we did all the work over the phone and he fought for me to get the vehicl My salespersons name was Robert and he did amazing, living in Corpus Christi we did all the work over the phone and he fought for me to get the vehicle that I truly wanted with the numbers that worked for me so thank you Robert and the Texas Auto team. More

Awesome Thank you so much for your service that was the best service I've ever had I would recommend this dealership and the sales people. One of the best Thank you so much for your service that was the best service I've ever had I would recommend this dealership and the sales people. One of the best More

My expiernce My experience was challenging but Kevin and the Finance guy was very nice and got me through it and I was pleased with the outcome. My experience was challenging but Kevin and the Finance guy was very nice and got me through it and I was pleased with the outcome. More

I love my new BMW! All of the guys were great! Shawn and Brodie made everything so easy for me! Thanks so much. I will definitely refer you all to friends and family! All of the guys were great! Shawn and Brodie made everything so easy for me! Thanks so much. I will definitely refer you all to friends and family! More

Great experience! Texas Auto North was a great experience. I recently purchased my first car there and brodie, and the other members of the staff were very helpful. I k Texas Auto North was a great experience. I recently purchased my first car there and brodie, and the other members of the staff were very helpful. I knew what car I was interested in before arriving, but they still did their best to get me to enjoy, like, and understand the vehicle I was preparing to buy. Even after leaving the dealership with my new vehicle Brodie went out of his way to call and answer a question I'd had that he did not have an answer for immediately at the dealership. I would definitely recommend Texas auto north. More

These Guys After spending no less than eight hours today looking for the right jeep. I can tell you that when I finally got here it was like finding water in th After spending no less than eight hours today looking for the right jeep. I can tell you that when I finally got here it was like finding water in the desert. The way that all the staff was friendly courteous knowledgeable and exceeded my expectations was very refreshing. They made my buying experience today worth it. All I can say is I will be coming back to purchase my next vehicle here. These guys from sales to finance department and parts they know their stuff and they’re willing to work for you. It’s nice to see A that company that holds these values dearly More

Top notch overall experience I highly recommend Texas Auto to anyone in the market for a quality used vehicle. They gladly took the time to answer all questions and concerns and t I highly recommend Texas Auto to anyone in the market for a quality used vehicle. They gladly took the time to answer all questions and concerns and thoroughly walked me through all the steps from start to finish. Plus all of their vehicles are of high quality. Thank you for a great car buying experience. I purchased a 2013 Audi A8L plus the extended warranty. More

Experience Friendly place with sales people ready to help also makes car buying easy they make sure you are comfortable while you wait and tell you everything yo Friendly place with sales people ready to help also makes car buying easy they make sure you are comfortable while you wait and tell you everything you wanna know about the car you want More