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The Auto Source Inc
APOPKA, FL
48 Reviews
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Showing 48 reviews
April 01, 2020
No high sales tactics Came to dealership after reviewing the Mini Cooper Countryman S from Carfax. Ron Sottovia was the sales person who attended me. He was cordial and ga Came to dealership after reviewing the Mini Cooper Countryman S from Carfax. Ron Sottovia was the sales person who attended me. He was cordial and gave no high pressure sales as we went on a test drive. The car was clean and photos proved everything Carfax and their website posted. I left and returned the next day with questions. Ron answered them and even took the time to help me figure out Bluetooth pairing to my phone by calling Mini. I would definitely recommend The Auto Source Inc dealership and Ron Sottovia. More
by Greene
Employees Worked With
Ron Sottovia
Helpful November 20, 2019
Outstanding. Let me start my saying that when it comes to customer service, I've worked with the best. I've worked in a Ford Lincoln store for 7 years that has won Let me start my saying that when it comes to customer service, I've worked with the best. I've worked in a Ford Lincoln store for 7 years that has won the president's award every year it was offered. We were in the top 2% of our nation for service scores, and dealership integrity. These guys at Auto source are part of that 2%. I'm up in Iowa, and found a very interesting car to purchase, a highly modified Lancer Evolution X SE. the internet price was very fair, with low miles and very clean. I was able to put a deposit down but wanted to hold it for 2 weeks instead of their normal 4 days. I got the usual "let me talk to the owner" type of "I'm sticking your neck out for you" kind of act but what surprised me is that the owner (Rob) called my cellphone directly to work it out with me. My Salesman Ron has been fantastic. He has sent me many photos, and even took a video of the car for me since I can't easily see it in person. They have offered me a fair trade for my vehicle, as well as have been transparent in their dealings with numbers and logistics. I had a small problem with the car being tuned on E85 fuel. There is plenty of that here in Iowa, but typically cars on E85 make more power than they really have any business making. The drive back would have been nail biting too as some stations were only 20 miles less apart than the range of a full tank of fuel. To my surprise, they agreed to take the car to a performance shop at no additional cost, on my behalf, to have the car tuned before I even arrive to buy it! that's world class service. Unfortunately, I was informed at the shop that the DCT was slipping (dual clutch transmission). This is not to the fault of Auto Source however... To get this clutch to slip required a wide open, sustained throttle pull... It would be about $5000 in parts and labor to beef the clutches up for the power. Generally, any technician caught driving a car they don't own that is highly modified to make power, full throttle ripping it on the streets can kiss their job goodbye and wheel their toolbox onto a flatbed. So here is where Auto source really stood out to me. I called up Rob and gave the bad news. His first reaction was to offer my deposit back even though it was previously non refundable. He would take the car back, fix it, put it back on the market with it's original cost + repairs. However I really wanted this car despite the work it needed to make it's full power. He then offered to help cover the cost of a rental car while it as being worked on. I appreciated that, but the timing really did not require it. So we agreed to talk later as he had an idea. (Keep in mind, they are not making any additional money from me even though they are spending hours of time calling shops, moving the car around, doing research on previous owners) Ron (The owner) then calls me back with an excellent idea. He hooks me up with a performance guy he knows very well, that can pull the transmission out at a fraction of market cost, so I can have the clutches rebuilt by a performance shop in Texas. The clutches will be stronger than what it previously had, handling up to 450 torque at the wheels. (roughly a capacity of about 750 hp) Long story short, I would recommend these guys to ANYONE no matter WHERE you are on this planet. They will work FOR you above and beyond. they did not need to take it to a shop for me, they did not need to source a place for me to have the work done, they never needed to agree to hold the car for weeks even though they had many other leads locally they could have sold to the same day-but they did. The Auto Source is worth your time, and as a Lincoln brand champion of one of the highest rated dealers in the United States. They have impressed me with their unique attention to my scenario, and willingness to help with tasks other stores would typically deny. I could be out doing something fun right now, but instead I just hit the character limit on google reviews for a dealership 1,550 miles away. That is how much they deserve my advocacy. Well done. More
by Airborne_Austin
Employees Worked With
Darrell Seach, Robert Ferdinand, Ron Sottovia
September 21, 2019
BEWARE! I agreed to a price contingent on a few SAFETY items being taken care of. I was assured that they would be done. The air conditioner was one item that I agreed to a price contingent on a few SAFETY items being taken care of. I was assured that they would be done. The air conditioner was one item that they did not fix and it needed a new compressor SECOND is mirrors on both sides do not work and move while driving THIRD was a break/driving issue I noticed in front end which turned out to be sway bar on front end was completely rotted out and gone.All of which I had to have done. When I called them about the issues they came back to me saying car was sold as is. Which was true except for the safety items that I was assured would be fixed. They then, after the fact, wanted me to buy an EXPENSIVE extended warranty then they would fix AC. I did not choose that $3500+ route!! Then tires were dry-rotted and I needed to have them all replaced. They said everything else checked out but that was not true! Honesty and integrity go a long way which Unfortunately they did not have! More
by Dissatisfied
Employees Worked With
Darrell Seach, Ron Sottovia
June 27, 2019
My Ford Focus Thank you Autosource for my Ford Focus. Garvin was great explaining everything to me and making sure that I was comfortable with my buying experience Thank you Autosource for my Ford Focus. Garvin was great explaining everything to me and making sure that I was comfortable with my buying experience. I will buy from Gavin again. More
by My Focus
Employees Worked With
Garvin Matthews
June 19, 2019
WARNING TO ANY BUYER WARNING!!! DO NOT BUY FROM THIS DEALERSHIP FOR STARTERS!!! Bought this car for my daughter. I’m an out of town buyer. They listed that everything work WARNING!!! DO NOT BUY FROM THIS DEALERSHIP FOR STARTERS!!! Bought this car for my daughter. I’m an out of town buyer. They listed that everything worked...LIES!!! I hadent driven a few blocks and realized the radio didn’t work. Salesman met us and swore he didn’t know...hmmm how when they “checked” the car and list a radio as a feature. Guess how much it is going to cost to fix. $800. I called over and over again and they WOULDNT RETURN MY CALLS!!! They helped ZERO to fix it. I also asked if it had a second key. “Oh yeah it does.” LIES. Doesnt even work AT ALL!!!!!!! Also, they never sent the title to my bank and I AGAIN had to call them!! Took the car in to get looked at after all their shadiness and needed over $1000 worth of work and to make things better THERE WERE ACTIVE RECALLS!!!! There was an airbag recall that I feel like should have been fixed for sure before selling!!!! What a SHADY dealership!!!!! I WOULD WARN ANYONE TO NOT BUY FROM THIS DEALERSHIP!!!! I bought my car for my daughter and she could have been driving and had an accident and there could have been airbag issues. What an IRRESPONSIBLE dealership that doesn’t take its job seriously and just does bare minimum for sure! Would HIGHLY recommend to look ELSEWHERE for your used vehicle!! THANKS More
by lizziejane131
Employees Worked With
Garvin Matthews
April 28, 2019
first car score! I’m ecstatic I was able to purchase my very first car from the auto source! Garvin was so helpful and upfront with absolutely everything, and spelled I’m ecstatic I was able to purchase my very first car from the auto source! Garvin was so helpful and upfront with absolutely everything, and spelled everything out so clearly. They walked me through every step of the way from payments to sitting with me to find insurance. Honestly one of the greatest experiences of my life, highly recommend this group for any and all car buying needs! More
by keannalesser
Employees Worked With
Darrell Seach, Garvin Matthews
April 24, 2019
Very good services Garvin sales agent was very helpful and knowledgeable. After four months looking around to buy a car in and out from car dealership Autosource inc got Garvin sales agent was very helpful and knowledgeable. After four months looking around to buy a car in and out from car dealership Autosource inc got ny business even I m very indecisive person. The car looks good inside and outside . Let s see the outcome of the purchase with the time. Wrapping up. the experience at Autosource with Garvin and the car itself was good. More
by Jose
Employees Worked With
Garvin Matthews
April 22, 2019
Simply honest. No haggle price. Straight to the point. Full vehicle description. No pressure sale whatsoever. Garvin had paperwork ready as promised and in a few min No haggle price. Straight to the point. Full vehicle description. No pressure sale whatsoever. Garvin had paperwork ready as promised and in a few minutes I was on my way to enjoy this vehicle. Highly recommended. Thanks to everyone at Auto Source. Carlos More
by Carlo’sMini
Employees Worked With
Vehicle detail crew, Darrell Seach, Garvin Matthews
April 17, 2019
Garvin made this experience painless and a pleasure. Due to the fact I live 3 hours away I had a lot of requests and things to ask prior to even seeing the made this experience painless and a pleasure. Due to the fact I live 3 hours away I had a lot of requests and things to ask prior to even seeing the car in person and he fulfilled every request. When the decision was made, I said the word and he really made sure that everything was ready upon arrival, super efficient, quick & painless. More
by Lojazive
Employees Worked With
Garvin Matthews
March 28, 2019
Dishonest sales practices Brought an infinity QX56 on 3/21/2019, everything went good, the sales man Garvin answered all of our questions. Assured us the car is checked for iss Brought an infinity QX56 on 3/21/2019, everything went good, the sales man Garvin answered all of our questions. Assured us the car is checked for issues, they would not put a car on the lot with problems. They would just send car with issue back to the auction. The car needed two of the seat cover replace, so I returned on Monday 3/25/19, I told Garvin at this time that car had a fan noise the day before. He told me he would hook it up and have it checked. He come back and said there was no codes, everything was ok. Today 3/27/19 I was taking the kids to school and the check engine light came on. My heart sank, I stopped at nearest shop to have the car checked. They came back with codes, approximately 11 codes. The shop told me that they will need to do further inspection to diagnose the problems correctly. They also proceeded to tell me that these code can be cleared and it would take up to 2 weeks for it it pop up again. That often time dealers will clear them long enough to sell the car. I took the care 2 different locations. Not once throughout our time there when we asked did they disclose any issues. Even though we asked more than once. I called the sales guy Garvin on 3/27/19 3:30 pm to let him know the issues I was having with the car, he told me he was at home and would call me. Today 3/28/19 I spoke with sales Garvin, proceed to tell me the code where not there when they had the car. That I should have brought the warranty. I dreamed of getting this car, I shop for a year to purchase this car. I purchased from this dealer base on all the good reviews. Unfortunately for me, they are not honest. BUYER BEWARE! I will post reviews on other sites and file complaints, I would not want this to happen to anyone else. More
by Genifer
Employees Worked With
Garvin
