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The BMW Store

Cincinnati, OH

5.0
1,001 Lifetime Reviews Review Dealership
Our at-risk customers may visit The BMW Store at a specially designated time for your convenience. Your vehicle of interest will be completely disinfected prior to your arrival ready for test drive or loaner service. Please contact us to schedule your appointment. There are a number of reasons why so many drivers flock to the The BMW Store showroom, so we're going to do our best to outline them all for you. First and foremost, we're renowned in the greater Cincinnati, Loveland, Mason, Kenwood OH, Covington, KY and Florence KY areas for our superb selection of new and certified pre-owned BMW models, plain and simple. Of course, our love for these cars often brings them back to our showroom in a number of ways. For instance, when it comes time to upgrade, many of our loyal customers return their vehicle to be traded in. These used cars are also offered to our valuable customers, some are even certified with the same guaranteed performance and quality as new ones. Helping you find your next car is only the beginning of the The BMW Store experience, though. From there, our team of financing experts will help you drive home that car you've been eyeing on your terms. Of course, nobody wants to be forgotten after the purchase of a new or used BMW. That's why our state-of-the-art auto repair center is highly trained and equipped with the latest BMW parts. Interested in utilizing one of our areas of expertise? Come visit us at 6131 Stewart Rd. Cincinnati, Ohio for all your automotive needs and an experience that's satisfying, worry-free, and at your convenience.

6131 Stewart Road

Cincinnati, OH

45227

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Showing 1,001 reviews

May 01, 2003

"Took my 330xi in for service & spoke with Todd for..."

- starscream

Took my 330xi in for service & spoke with Todd for warranty repairs & oil service. First time bringing my car into a BMW dealership - told me that everything would be under warranty no charge. I pick up the car, bill for $280!! I asked why, another CSR looked up my history and said my maintenance expired at 36,000 miles & Oil service was not covered. HOWEVER, I was never told that there would be a charge for ANYTHING. I left the dealership without having to pay. Next day I get a call from Todd - irate and highly unprofessional claiming I am trying to screw him claiming that he clearly detailed the pricing for everything to me and I know for a fact that he did not. He says "Well its your word against mine and I guess the customer is always right" in a very mocking tone. He then proceeds to tell me "Don't ever bring your car back here." I then tell him that I am not trying to cause any trouble and tell him that he absolutely did not discuss any $. I told him that I plan on doing business with the BMW store and I have no intention of having a bad relationship. Again, "Like I said, the customer is always right"
"So you don't want me to bring my car back ever again? Is that what your manager said?" He then got quieter and said, "Well I haven't had that conversation with him yet." I then said "Well, I look forward to doing business with you in the future." At this point, Todd hung up. WORST customer service I have ever had at any vendor.
Go to Jake Sweeney BMW...they are the BEST.

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