The BMW Store
Cincinnati, OH
Filter Reviews By Type
Showing 1,450 reviews
Great service Service was excellent. Chuck helped me in multiple visits, pulling vehicles for me to see and try as I decided between an SUV and a car. I got great a Service was excellent. Chuck helped me in multiple visits, pulling vehicles for me to see and try as I decided between an SUV and a car. I got great attention without feeling pressured to buy. He treated me like a regular even though I was still considering other brands. He made an extra effort to build my car to my needs versus trying to get rid of their inventory. The financing portion was probably the smoothest one to date. Overall, great experience and looking forward to going back for my service. More
4th 3-Series I recently took delivery of my fourth 3-series. Although I loved my previous models, Dean really helped me order the exactly "right" car this time -- I recently took delivery of my fourth 3-series. Although I loved my previous models, Dean really helped me order the exactly "right" car this time -- I got the color I always wanted and the X-drive! My new car is beautiful and I love the LED headlights which are a "game-changer" for those of us who do not have the best night vision. Thank you, Dean, for your guidance and showing me all the features on the New 3! I'd also like to thank Ric and the finance team for making the financing part of the experience a pleasure and very easy! More
Great first experience at The BMW Store This is my first BMW and my buying experience at The BMW Store went smooth from start to finish. Matt Harless, my salesman, was knowledgable and prof This is my first BMW and my buying experience at The BMW Store went smooth from start to finish. Matt Harless, my salesman, was knowledgable and professional comparing the 2015 and 2016 models. Rick Koresky, sales manager, provided guidance discussing lease and purchase options and I completed the purchase transaction with Conor O’Samachain. Buying a car can be a painful experience, but the folks at The BMW Store made it pleasant. More
Outstanding as always! I was looking for a pre-owned car for a teenager driver and within just a day or so of contacting Paul Kolleck, he had found exactly what we were look I was looking for a pre-owned car for a teenager driver and within just a day or so of contacting Paul Kolleck, he had found exactly what we were looking for! The entire process could not have been easier. The paperwork took just a few minutes. I've been taking my business to this dealership since 2007 and will never look anywhere else. More
No pressure sales We bought a preowned car from the BMW Store last weekend and had a great experience. Nick, our salesman, was really easy to work with. I know we weren We bought a preowned car from the BMW Store last weekend and had a great experience. Nick, our salesman, was really easy to work with. I know we weren't their "big sale" of the day, but we were treated just as importantly as everyone else there on that busy Saturday. More
Oustanding Service John Beam spent a lot of time with me letting me drive several BMW models. I love german vehicles but have never owned a BMW. I purchased an X5 and ab John Beam spent a lot of time with me letting me drive several BMW models. I love german vehicles but have never owned a BMW. I purchased an X5 and absolutely love it. John was very helpful and patient. Everyone at the dealership was friendly and helpful up to the last minute as I drove off in my amazing BMW! More
Nick so nice Nick was great. Even took the time to hook up my phone to the car! I didn't even know that my cell phone had blue tooth. Overall very pleasant exper Nick was great. Even took the time to hook up my phone to the car! I didn't even know that my cell phone had blue tooth. Overall very pleasant experience. Everyone was so nice and professional. Jemar was also great. More
Everything you would expect Mat, Jemar, and Mark were a pleasure to work with. Extremely professional, friendly, and they treat you like a person. The customer service, financial Mat, Jemar, and Mark were a pleasure to work with. Extremely professional, friendly, and they treat you like a person. The customer service, financial process, and overall experience was nothing short of excellence, which met every expectation I had. Thank you, sincerely. More
Excellent experience Everyone is friendly and professional. Every person I came in contact with smiled and made me feel welcome. Great car buying experience. All of my Everyone is friendly and professional. Every person I came in contact with smiled and made me feel welcome. Great car buying experience. All of my questions were answered . Mat and Jenar are very professional. More
Customer service excellence! Paul Kolleck was very helpful and made it a breeze purchasing my X6 that was coming off its lease. Also a shout out to Dietmar who really cares about Paul Kolleck was very helpful and made it a breeze purchasing my X6 that was coming off its lease. Also a shout out to Dietmar who really cares about the customer and all their service needs. More