Ashley Rickert is the person I correspond with the most at the Mini dealership. She answers the phone and email: she not only schedules the appointment, she will call back with the best times and inform me of the best deals for my situation. In person, she is friendly, quick, efficient, and knowledgeable. Ashley knows her cars and her job inside & out. She will call in a mechanic to explain to me if needed and walk me over to the area where I am able to obtain a short-term loaner while my car is being serviced. An intelligent and sharp 'face' on the service end of the dealership makes a big difference to a customer, especially one who has to drive an hour to get there.