Update: it has now been 9 months since Thornhill sold me a vehicle that cannot be registered. It is still costing me money, and I still cannot sell it. Long story short, I bought the vehicle, and attempted to drive it home. Got in a minor fender bender due to MISSING DEFROST PARTS that were realized once I got out on the highway in the rain. (Also got TICKETED and FINED for inoperable tag lights in Arkansas on return trip) Got home to Illinois, contacted Thornhill, never got a response, and left a bad review. That’s where my real problems started. Our DMVS opened up in February, and upon attempting to register, found that Illinois requires a Natural Disaster declaration form for vehicles purchased at/during/near flood events, etc. (VERIFY YOUR NEW VEHICLE WAS NEVER REGISTERED IN A NATIONAL DISASTER ZIP CODE!!, this is a change being made nationwide to help alleviate flood cars being title washed in other states. There’s a chance that’s what the dealer is doing, but proving it in court is next to impossible for me individually). I promptly got the form from our Secretary of State and sent it to Steve @ Thornhill to be signed and notarized per Illinois requirements. It states at the date/mileage that I purchased the truck, it had never had a flood claim on the title (the truck has a spotless Carfax). Steve flat out refused to sign/notarize this form. I have performed enhanced Carfax, as well as federal VIN search, and had my insurance company check VIN. No one has found any evidence that it really IS a flood vehicle, despite persistant electrical problems). No one can find any reason why the dealer would refuse to help me, Steve claimed too much time has passed, and that if I had brought the form with when purchased, he’d have signed it. Well, I still have $11,000 invested in Steve’s $6900 truck. I even offered to have a State safety inspection done at my cost to appease him.
If you look to other reviews left on Thornhill youll see I am not the only person to have Covid used as an excuse for poor customer service. After paying a local attorney to advise me legally on the situation, I am now in the process of trying to get Illinois to give me back the title (hopefully without putting a giant FLOOD stamp across it somehow) so I can try to sell it to someone in a state with less stringent registration requirements. The difference is, I’ll actually be honest about it.
To close this up, if youre flying in to Texas for a rust free truck to take back out of state, DO YOUR LOCAL RESEARCH regarding flood vehicles from out of state, and FIND A DIFFERENT DEALER. I am out of pocket almost $11000, with no truck to drive, taxes have been paid, and I don’t even have the title. DON’T MAKE MY MISTAKE. GO ELSEWHERE. Luckily Steve was nice enough to falsify a legal document by changing the validity of my driver’s license, so right off the bat my attorney was pretty excited. We have a good chance at getting this fixed. I still just want the form signed, but now it may be headed to a civil suit instead. At this point im just excited to hear that the state of Texas gets pretty mad about their dealers doing stuff like this, and that attorneys in Tarrant county are much friendlier than the ones here! The inquiries I plan on sending to Carfax as well as Autotrader as to how I found myself, literally, at the mercy of a used car dealer, should hopefully prevent Thornhill from doing this to other people too.