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Tim Dahle Ford
Spanish Fork, UT
39 Reviews
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Showing 39 reviews
September 15, 2022
This is hands down the most inefficient/incompetent service operation I have ever encountered. 1) I stopped in the day before to secure an appointment for oil change. ( 12:15 for following day ) 2) a service operation I have ever encountered. 1) I stopped in the day before to secure an appointment for oil change. ( 12:15 for following day ) 2) arrived at about 11:50 and checked in. Service Recommended additional items beyond oil change, provided me a quote for all work work of $198, which I agreed to. 3) Advised that it would take about an hour. 4) checked in after over 2 hours at about 2:10. Approached a service counter person to inquire. She acted surprised that I would ask her as she was not the one to help initially. Told me to see Damien who was talking with someone else. I waited and he advised car wasn't in yet, would still be about an hour! 5) waited another hour before phone call car was done. Went to service area to finalize 3:20. Damien is still busy... Checked with Chris to get and pay bill. Chris is also surprised that I should talk to him and not the person that initially checked me in. I pointed out that Damien was busy and I've been here over 3 hours. He says just a minute and disappears in to the service bays, never to return. 6) I wait until Damien acknowledged me, I say I got a call that my car was ready, Damien wants to know if it was the f150!! 7) He finally locates the paper work and presents me a bill for $260!! There is no excuse for an estimate to be that far off on a service that you must do several of each day! I have never seen such a slip shod unhelpful, bordering on rude, service organization in my life. Good luck staying in the service business with your attitude. By the way, the lot sales people were courteous, helpful and expressed concern at the length of time I spent wandering around the lot. The only shining light in an otherwise dismal experience. More
by hoppa.mw
Employees Worked With
Probably the sales manager.
Helpful August 16, 2022
I got a new Ford 150 from Tim Dahle Ford in 2018, absolutely loved my truck but it began shutting down on the freeway, sensors said it was overheating but it was actually not. I brought it back to Ti absolutely loved my truck but it began shutting down on the freeway, sensors said it was overheating but it was actually not. I brought it back to Tim Dahle to have it fixed under warranty. It took 3 trips to get it fixed. They replaced sensors twice and finally the wiring harness and that fixed it. My truck got a check engine light recently and I took to another dealer. They explained that the present problem was due to a broken plastic part. Turns out that part had been had been glued ( instead of replaced) during the warranty work by the Tim Dahle service dept. And when I took it back, they said there was no proof it was their mistake, and they would not cover it! Thank You Tim Dahle! More
by johnlplaisted
Employees Worked With
Jared Fawcett
July 08, 2022
Bought a used car from them on May 12 2022. CarFax that they handed me shows that Tim Dahle Fold did an emissions test and safety inspection on the car on April 30 2022. After trying to registe CarFax that they handed me shows that Tim Dahle Fold did an emissions test and safety inspection on the car on April 30 2022. After trying to register the car with the DMV the car did not pass emissions. Called the dealer and they DID NOT do an inspection or safety/emission test. Worst part is they saw no issue with this deceptive and false advertising claim of emission and safety knowing that it was not done. They were shocked that I was upset and said there was nothing dishonest about it. How can you knowingly lie to the public and stay in business?? When you hand a customer a document that shows an emission test was done, we take that at face value to mean it was completed. And to not see this as deceptive? Stunning If you value integrity in a business this is not your place! More
by Car Buyer
Employees Worked With
Tommy - sales manager
April 27, 2022
After some problems that were experienced with the orginal vehicle Tim Dahle dealership went above and beyond to make things right. Highly recommend! orginal vehicle Tim Dahle dealership went above and beyond to make things right. Highly recommend! More
by petersedust
Employees Worked With
Tim Dahle
March 29, 2022
purchased a used 2015 Sentra from Tim Dahle Ford in December 2021. The day I picked up my car, I noticed the SD Card was missing. I immediately informed my salesman and service. Without the SD card, I December 2021. The day I picked up my car, I noticed the SD Card was missing. I immediately informed my salesman and service. Without the SD card, I am unable to use the navigation features, and many others. I was told I bought the car as is, and I would have to purchase one through there dealership in Salt Lake City. The card is over $200. Recently, my engine light came on, and I noticed the transmission was slipping. Spoke with Spanish Fork Service which informed me they do not work on Nissans and I would have to go to their Salt Lake facility. I made an appointment, and brought my car in on 3/23/2022. (47 miles from my home). Had to leave my car there. Few hours afterwards, I received a call from Tim, Service, telling me I needed a new transmission, and there were other issues that needed to be repaired that was causing the engine light to appear. I also informed Tim my driver side door handle was broken and needed to be fixed. When I purchased the car in December, I purchased a warranty which I was told covered practically all matters regarding any repairs. Luckily, the transmission is covered, but in order to repair all other matters, an approximately figure of $900.00. Tim told me those issues were not under warranty. I reviewed the warranty papers and it clearly stated any door locks, handle, etc. was under warranty. The engine light problem was due to clogged hoses, approximately $300??? I called the warranty company and was treated like dirt. The claim representative would not state is name, told me I am not reading my paperwork correctly. His attitude was cold and cruel. Under my warranty, I have the option to have a lend car while my car is being serviced. Never offered! I was never told all repairs could not be performed at the Spanish Fork dealership. I have put in calls to Spanish Fork and the Salt Lake area locations seeking additional information, and requesting a car for lend since my car will not be ready for nearly a week. No return calls. I am totally disgusted with the way I have been treated, but of course, only started after I purchased the car. This car was never checked for any problems in Spanish Fork, and with their admission, they do not work on Nissans. Then way the xxxx are you selling them?? I totally regret I did not return to Ken Garff for my vehicle purchase. Additionally I wound never recommend buying a used car at any of the Tim Dahle locations, and if you do, bring a lawyer!!! More
by joya58
Employees Worked With
Steve, Finance, S.F. location; Tim, Service Dept., Salt Lake location, representative from CNA National warranty co.
March 26, 2022
The sales side was great to work with. Service side sucks First oil change in november 4 hours with apointment. Went today with apointment they told me 2 to 3 hours. I said f no i have Service side sucks First oil change in november 4 hours with apointment. Went today with apointment they told me 2 to 3 hours. I said f no i have apointment at 12:30 She goes were behind. I left. After 2 trucks purchased there , Never again More
by Tom l
Employees Worked With
Nelson page
March 11, 2022
My complaint with Tim Dahle Ford is with their contracting and Finance department. I bought a used truck from them. The deal included a $350 charge for Drivepur cleaning service. In the contract I contracting and Finance department. I bought a used truck from them. The deal included a $350 charge for Drivepur cleaning service. In the contract I am allowed $300 of that back if I am more than 50 miles from a dealership (which I am) They also charged $299 for anit-theft protection. The contract also allows me to cancel that service which I tried to do. But I was told I had to get form for their finance department. Finance calls me and tells me that they will not allow me to get a refund on these two charges even though it is in the contract. Now knowing how these people treat their customers I could never recommend them or buy from them again. I DO NOT RECOMMEND THIS DEALER AT ALL! More
by tljmbch
Employees Worked With
Finance department, Jared Fawcett
March 04, 2022
Great salesman, great dealership. Most dealerships try and get the most out of you before you walk out the door. These guys are not exception. But overall a good experience Most dealerships try and get the most out of you before you walk out the door. These guys are not exception. But overall a good experience More
by jamesgiles83
Employees Worked With
Jared Fawcett
January 23, 2022
Great dealership around Definitely recommended Got my Great dealership around Definitely recommended Got my bronco from them Absolutely love it Sean I’s the guy to go for Great dealership around Definitely recommended Got my bronco from them Absolutely love it Sean I’s the guy to go for More
by Raja
Employees Worked With
Sean, Aron
January 11, 2022
Service people are nice enough just completely incompetent. Recall issue with my backup camera. It’s been in twice and still not fixed right. incompetent. Recall issue with my backup camera. It’s been in twice and still not fixed right. More
by steve
Employees Worked With
Manager
