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Tischer Nissan - Service Center

3.2

18 Lifetime Service Reviews

3510 Fort Meade Rd, Laurel, Maryland 20724

18 Reviews of Tischer Nissan - Service Center

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May 22, 2018

"Service team excellent "

- Altimaunit

The service team is excellent ! Mr lee manager I believe offered great customer service when I brought my first nissan in for a check engine light . He is the reason we decided to come back to make a purchase there ( unfortunately the sales department was not as nice and honest as he was in end of it all, horrible experience) either way , every time me and my husband come to the dealer the service department is super friendly and helpful to us. Matt is awesome ! They get us in and out always! They treat us nicely and we really appreciate that ! Keep doing a great job guys!!

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Recommend Dealer
Yes
Employees Worked With
Matt Martin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jeff lee
May 24, 2018 -

Tischer Nissan responded

Thanks for the incredible review of our service team!

March 24, 2018

"Customer Service = Royalty Treatment"

- Meka4

I recently visited for services for my vehicle. Every time I come back for services, I am always prepared to stay for awhile but seeing and feeling the welcomed atmosphere makes you feel like home. Before you know it the job is completed. Fast service, reasonable prices, great customer services and happy faces. I would definitely recommend this Tischer Nissan in Laurel.

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Recommend Dealer
Yes
Employees Worked With
Marshall Nickleberry
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jerrod Duhnam
Mar 26, 2018 -

Tischer Nissan responded

Thank you for taking the time to leave this incredible, five-star review! Come back and see us again soon!

December 28, 2017

"After 10 Years of Loyalty"

- Stiletto Shay

Yesterday would have made my 3rd consecutive vehicle purchase from Tischer. Not only were my 2 previous vehicles purchased there, they were also exclusively serviced there. (Service Advisor Rome Williams was their absolute BEST service advisor, but he isn't there anymore.) Finance Manager James Cook (mainly) and other staff prevented the 3rd sale from happening. I drove my 2012 Nissan in for service within the 8-o’clock hour on Wednesday, December 27, 2017 and decided instead of "waiting" I'd see what they had in their used inventory. It was 09:00 a.m. when I turned to Sales Associate Marshall Nickleberry with inquiries on a few 2015-2017 vehicles. Our conversation turned into me actually being interested in 2 vehicles for purchase. Throughout my time with Marshall, Service Advisor Trish Fales continuously came over to ask what we were doing/what did I decide. This was annoying to me and off-putting because until I present my check or sign with finance, my car is still mine and Tischer’s cars are still theirs. Then, once I finally decided on a car and things were moving along, James and Marshall approach me letting me know that they've used all the figures/negotiations on the wrong stock number while Trish simultaneously comes over and tells me that I still need to pay for services regardless of whether or not I purchase a vehicle. This moment was super embarrassing and could’ve been handled with more tact and professionalism. (Coincidentally, my 2012 Nissan was purchased while my 2007 Nissan was in for service and I was not asked or required to pay for services at all.) I told James and Marshall to just forget it and I went with Trish to pay for my oil change. Marshall felt bad, as a human should, and paid for my oil change out of his own pocket. Still, I leave, frustrated and embarrassed. Sales Manager Jon Andersen called me asking what they could do to make things better and like a fool I returned to the dealership when he offered to give me $1K more for my trade. Somehow, I ended up being the absolute last customer to get into financing despite being the first customer to arrive on-site. No apologies for the wait. No apologies for the miscommunication, as Marshall said James was to talk to me about the lenders/APR options. I stick around, but it’s taking a really long time. Too long of a time. Tischer Acura had a customer who purchased a Nissan and they were placed into financing before me, as well as a customer of Sales Associate Jonny Cornejo. Neither of which were on-site when I was at 09:00 a.m. Marshall walks me over to James because he called and said he’s ready, but when we get there the Tischer Acura customer was still there and seated. I tell Marshall this is ridiculous and walk back to my car, but am unable to leave because Marshall put my car in the service garage (as a courtesy due to the cold weather) with the doors closed. Marshall ends up texting me that James is really ready this time, so I walk back over and when I get over there I tell James that I have medication to take at 10:00 p.m. (yes, I was there from 09:00 a.m. to 10:00 p.m.) and needed this to go as quickly as possible. James makes no comment and doesn’t even acknowledge me, but instead proceeds to help Jonny, whose customer already went through financing with Finance Manager Craig Boone and had already left the premises. This was the last straw. What a slap in the face. You don't treat customers that way and you certainly don't mess with people's time like that. My current vehicle has Free Tires for Life and that is the ONLY reason I will continue to have my car exclusively serviced at Tischer. I’ve made positive references to Tischer over the past 10 years to friends and family; a very good friend of mine actually purchased a used TLX from Tischer, but I am not going to continue to be an above and beyond loyal customer to a dealership that has no regard for my well-being, my time, or my money. I truly hope management reads this in its entirety and to the end, and takes appropriate courses of action.

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Recommend Dealer
No
Employees Worked With
Other Employees : James Cook, Jon Andersen, Jonny Cornejo, Trish Fales
June 15, 2017

"service is poor"

- acura123

I called on my car speaker phone on May 31, 2017 to make an Appt to service my car. Brought my car in and had it serviced, oil changed, tires rotated and air filters replaced. My car speaker phone has not worked since I Tischer of Laruel serviced my car. My phone was working fine when I took my car in for servicing now it no longer works. I called several times to try to get some assistance and no one will call me back.

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Recommend Dealer
No
Employees Worked With
Matt Martin
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Steve said he was going to check and call me back with some help. have not heard back.
September 10, 2016

"AWESOME!"

- Unacceptable

I really appreciate the treatment that I have received from this dealership, not only in the sales, not just in the service department, but also management. Please note that if you have any concerns at any point they will do whatever they can to rectify the situation. Thanks TISCHER! I live an hour away but drive out to see them for all my needs. Now what does that say about this dealership?

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Recommend Dealer
Yes
Employees Worked With
Quency Carmon, Bruce Breinig
April 19, 2016

"Great Service"

- Nette M.

I had my car almost four years ago and I never trusted any of my car's service to any other place but to Tischer where I actually bought the car. I am confident that my car is always in good hands when I bring it there. Everyone in the service department meets customers with good energy and warm accommodation and, most importantly, the service is great. Thank you Justin Taylor and thank you to the people behind the scene who touch the oily, rusty and dirty parts of the car.

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Recommend Dealer
Yes
Employees Worked With
Justin Taylor
May 06, 2016 -

Tischer Nissan responded

Thank you for the 5 star review. We are glad you consistently receive great service from Justin and our service department team. We appreciate your continued business.

April 05, 2016

"Amazing service by Justin "

- KitCat

I scheduled an appointment for Saturday to get my oil changed, tires rotated and balanced as well as a break check because I was going out of town that afternoon. Justin was amazing and made sure my vehicle was done by the time I needed to leave. The vehicle was done even faster than I expected. Justin was friendly and professional and answered all of my questions and gave the quotes I asked for without making me feel intimidated. I always have fantastic service at this dealership! Thanks again Tischer Nissan!

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Recommend Dealer
Yes
Employees Worked With
Justin Taylor
May 06, 2016 -

Tischer Nissan responded

We are thrilled to hear about your positive experience at our Tischer Nissan service department. We are so happy that Justin and our service department met your needs in a professional and timely manner. Thank you for taking the time to leave a rave review and for your continued business.

March 31, 2016

" My Time at The Service Center "

- eddieg

M y experience has been better than expected the time was quicker than I had expected the persons II met really pleasant.My overall time was great and I thank all.

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Recommend Dealer
Yes
Employees Worked With
Justin Taylor
May 06, 2016 -

Tischer Nissan responded

We are happy to hear that you had a positive experience with Justin and our service department. Thank you for the great review and we appreciate you business.

March 11, 2016

"Excellent experience"

- SENMAXALT

Great experience. Arrived at the dealership and they promptly opened at 0700. I had a recall notice on my vehicle. James Grandstaff kept me updated during the waiting process. At one point he sensed the vehicle was taking a little longer to complete and without me asking went back to check to see how much longer it would be. I have yet to have a bad experience with service or with the advisor. After pulling my car up Mr. Grandstaff met me with the necessary paperwork, took time to explain to me what was done, the next service needed and further down the road a major service coming up. Mr. Grandstaff has always made this a pleasurable experience.

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Recommend Dealer
Yes
Employees Worked With
James Grandstaff
May 06, 2016 -

Tischer Nissan responded

Thank you for taking the time to leave a 5 star review. We are thrilled that James and our service department provided you with outstanding service. We appreciate your continued business.

January 13, 2016

"Altima Service"

- SENMAXALT

Excellent visit. James Grandstaff service advisor kept me up to date during the entire process. I was not able to wait on my vehicle. James promptly got me into a loaner vehicle and I was on my way. The loaner was clean, coffee, water and and danish were available in the waiting lounge. Later that that day as promised, he called me to give me a status update and get my approval for repairs. The repairs took a little longer than expected because I was not available to answer the phone for authorization. I arrived late to pick up my vehicle but James was there to give me a total explanation of what was done along with an answer to questions I had on future services. I really appreciate the time James takes to explain the services along with answering questions. I haven't had a bad experience at this service department. I love the genuine personal service provided by James. I highly recommend James and the service department.

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Recommend Dealer
Yes
Employees Worked With
James Grandstaff
Jan 04, 2017 -

Tischer Nissan responded

Thank you so much for the glowing review! We are so happy that your had a positive experience with our service department. We will pass on your kind words to James. We look forward to taking great care of you for many years to come.

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