I had to have my car battery replaced and the back up camera assessed. I had to schedule an appt to bring the car in so I scheduled for 10 am on a Tuesday. When I brought my car in AT THE APPT time, i was told "I don't think we can get to it today, just leave it here". I asked if I could take the car and call in the morning to see if they could get me in (because I had an appointment). NOPE, you have to leave your car there. WHAT IS THE POINT OF MAKING AN APPT?!?! Like many other people, I depend on my car so that isn't feasible. I did leave the car, they did not get to the car that day...or the next day...or the next day....or the next day. It was a full WEEK later before they even assessed it! Luckily, I was out of town for work that week so it was fine to just sit there.
I could've replaced the battery myself, but because how Ford has to decided to build the vehicle, they make it much more difficult to get to. 150 dollars for a new car battery, fine. 150 dollars for labor to replace a battery!?!. My friends with CRV's laughed at me for this.
I don't even want to start with the poorly made back up camera. I was told I had to have the camera totally replaced (despite the camera working). The camera worked just fine, there was a shorted wire in the steering wheel so the camera would come on when the wheel was turned a certain direction. Unfortunately, they don't know how or could get into the wiring in the steering wheel, so the whole camera got replaced.