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Tony Honda Hilo - Service Center

Hilo, HI

4.8
318 Reviews

318 Reviews of Tony Honda Hilo - Service Center

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July 23, 2021

"Awesome Sales Rep! Easy to work with and down to earth,..."

- April Tredinnick

Awesome Sales Rep! Easy to work with and down to earth, will definitely be working with Jay in the future! If you need a car, he’s the guy!

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Recommend Dealer
Yes
Employees Worked With
April 01, 2021

"Lori is organized, communicates in a timely fashion and..."

- Pohealy

Lori is organized, communicates in a timely fashion and is easy to work with. I am completely satisfied with our service. The car was spotless when we got it back.

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Recommend Dealer
Yes
Employees Worked With
Steve Romeo was great as well
Apr 01, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We appreciate your business! Garrett F Service Manager

March 31, 2021

"We really appreciate the consistently good service we've..."

- seastar0

We really appreciate the consistently good service we've received from Lori Taylor and the rest of the Honda staff during the past decade. Mahalo!

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Recommend Dealer
Yes
Employees Worked With
Lori Taylor
Mar 31, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We appreciate your business! Garrett F Service Manager

March 31, 2021

"The Service Department is always there to accommodate me..."

- KIANE808

The Service Department is always there to accommodate me even when I come in without a appointment. They have always been friendly and very helpful.

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Recommend Dealer
Yes
Employees Worked With
Clint and Lori
Mar 31, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We appreciate your business! Garrett F Service Manager

March 30, 2021

"After a false start last month when my original appt was..."

- Gaby

After a false start last month when my original appt was to replace all 4 tires (the only set that fit my car were sold the day before), I was able to get my tires replaced. Glen kept me in the loop when the tires finally we're back in stock. I waited outside, where everyone waiting respected social distancing, for the requisite 1.5 hours. Appreciate the free car wash too!

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Recommend Dealer
Yes
Employees Worked With
Glen Ishi
Mar 30, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We appreciate your business! Garrett F Service Manager

March 29, 2021

"We are pleased with the service provided. Our service..."

- mommyrooshaw

We are pleased with the service provided. Our service agent Clint was very professional and friendly. He took the time to explain the service completed as well as answered any questions we had.

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Recommend Dealer
Yes
Employees Worked With
Clint DeSilva
Mar 29, 2021 -

Tony Honda Hilo responded

Thank you for your kind review. We appreciate your business. Garrett F Service Manager

March 24, 2021

"Great welcome, great customer service, great all..."

- hokulani1107

Great welcome, great customer service, great all around!!!! From the first phone call to the final pick up of my vehicle.. Smooth transactions!!! Awesome performance and staff!!!

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Recommend Dealer
Yes
Employees Worked With
Lori, Glenn, Clint
Mar 25, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We appreciate your business! Garrett F Service Manager

Mar 25, 2021 -

hokulani1107 responded

Your staff are the bomb!!! 💜

March 23, 2021

"Always friendly. Good quality work. Employees remember..."

- PSMATAYO

Always friendly. Good quality work. Employees remember me every time I come to the dealership. It is a pleasure to do business here. When given a chance, I will recommend friends to come here.

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Recommend Dealer
Yes
Employees Worked With
Mar 23, 2021 -

Tony Honda Hilo responded

Thank you for your kind review! We appreciate your business! Garrett F Service Manager

March 22, 2021

"As usual, Lori Taylor has been outstanding in assisting..."

- MUNE60

As usual, Lori Taylor has been outstanding in assisting me. My gripe is not with the dealership but with the Honda oil. Needed to do an oil change after less than 3000 miles as the oil life was at 5%. How can such a reputable company have such an inferior product. Other oils allow 5000-7500 miles before an oil change is required. Since purchasing the Civic. all my service needs has been done at Honda. Seriously thinking of returning to my previous auto shop for my next oil change if this happens again.

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Recommend Dealer
Yes
Employees Worked With
Lori Taylor
Mar 22, 2021 -

Tony Honda Hilo responded

Thank you for your feedback here. We are always looking for way to improve your experience here at Tony Honda Hilo and will look into why the oil life required a change at that interval. Again thank you for your feedback, the kind words for Lori, and the opportunity to improve, Garrett F Service Manager

March 19, 2021

"Awesome! Great! Caring! I’m just grateful for the..."

- MALIALANI2520

Awesome! Great! Caring! I’m just grateful for the pandemic concerns in place to make us feel safe! A+ 10! Thank you, Clint n Royce!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Clint DeSilva, George
Mar 19, 2021 -

Tony Honda Hilo responded

Thank you for the kind review! We appreciate your business! Garrett F Service Manager

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