The assistant service staff member Vance Williams who waited on me was very professional, courteous, knowledgeable & pleasant. First impressions mean a lot to me & Vance certainly gives a great first, second third one. He never tries to push service that is not needed. Many times at I have noticed this from other service representatives. But not him.I think he is a great asset to Torrington Toyota in that regard. I have encountered him many times over the last few years when he worked for Branch Toyota. When I came to Torrington Toyota to purchase a new car he was there. I won't go back to Branch any more for service since Vance is now at Torrington. He was kind enough to give me a coupon for the service I required. I really appreciated that since I am retired & on a fixed income.