West Herr BMW of Buffalo

Marcy was a great salesman, listened to what I wanted and didnt try to force anything on me. The finance worker helped me get what I wanted and into the price range I needed to make this work. And Heide the didnt try to force anything on me. The finance worker helped me get what I wanted and into the price range I needed to make this work. And Heide the customer experience associate was phenomenal and made sure I was happy with my purchase and had all my questions answered. More

Craig was excellent, courteous and responsive, car history was accessible and diagnostics comprehensive, thanks for the half tank of gas history was accessible and diagnostics comprehensive, thanks for the half tank of gas More

Very helpful and courteous! Came in with a slow leak and they fixed everything in a timely manner. Came in with a slow leak and they fixed everything in a timely manner. More

Prompt, efficient and considerate. Assisted with all of the technical issues. Responsive and informative. lots of stairs to climb. I imagine that is a challenge for many people. Assisted with all of the technical issues. Responsive and informative. lots of stairs to climb. I imagine that is a challenge for many people. More

Dave and Tate were both amazing. I love all of the service writers too! Thanks again BMW of Buffalo. I love all of the service writers too! Thanks again BMW of Buffalo. More

Max Roach is amazing! He communicated and kept me updated with status of my vehicle. Max is a great asset to WestHerr amd BMW!!! his great efforts should not go unnoticed. He communicated and kept me updated with status of my vehicle. Max is a great asset to WestHerr amd BMW!!! his great efforts should not go unnoticed. More

Efficient and accommodating and easy to work with . Will refer all friends and family to this dealership! Will refer all friends and family to this dealership! More

Annmarie Basile was the best auto sales rep we have ever dealt with. She was friendly,efficient and helpful. dealt with. She was friendly,efficient and helpful. More

Very good service. Convenient. Fast, pleasant. Key drop. Well informed when car was done. Open hour is good. Convenient. Fast, pleasant. Key drop. Well informed when car was done. Open hour is good. More

Great service ! The team always kept me informed! Timely appointment given and the team was able to provide me with a loaner since the repair was going to take at l The team always kept me informed! Timely appointment given and the team was able to provide me with a loaner since the repair was going to take at least 48 hours. More