Townsend Sales and Services, Inc.

Dante was a pleasure to work with. He listened to what I wanted and found the vehicle that I was looking for within a few minutes. He took the time to make sure I was happy with the fi He listened to what I wanted and found the vehicle that I was looking for within a few minutes. He took the time to make sure I was happy with the financing details and that I understood the new options on my Escape. He was great to work with. Stephanie Alderson and Charlie Kamer were great to work with as well. It's a relief to find a dealership with people who care about the customers and who know their products. Thank you all! More

Pete is a pleasure to deal with! He is very friendly and extremely knowledgeable. He helped make the whole process easy and seamless. He is very friendly and extremely knowledgeable. He helped make the whole process easy and seamless. More

My dad and I just finished purchasing a vehicle from Townsend Ford. We had top notch service from the the first point of phone contact till we drove away with the vehicle. I would highly recommend doi Townsend Ford. We had top notch service from the the first point of phone contact till we drove away with the vehicle. I would highly recommend doing business with them. In the future they will be my go to place to buy a vehicle. We appreciate everyone’s hard work getting it done! More

Pete was great as always . He puts in the work to get me into the vehicle that i really wanted. He puts in the work to get me into the vehicle that i really wanted. More

What a great place to buy vehicles but many of them there, Mr. Cleary and son Joey are great to deal with Just nice to buy from small town Business there, Mr. Cleary and son Joey are great to deal with Just nice to buy from small town Business More

Stephanie was great and explained everything to us with any high pressure sales. Townsend Ford has super competitive prices and their pride in working for a coal dealership shows!!! any high pressure sales. Townsend Ford has super competitive prices and their pride in working for a coal dealership shows!!! More

Sales person was extremely helpful and kind and I’d use him again in the future (Bradley). The vehicle is exactly what we were looking for at a great price. I’m very happy with my purchase. The experienc him again in the future (Bradley). The vehicle is exactly what we were looking for at a great price. I’m very happy with my purchase. The experience in signing everything away with the Finance guy could have been better. Felt rushed, could sense frustration with my questions and my unwillingness to purchase a warranty. More

I purchased a Bronco Outer Banks recently. Sales process was relatively smooth and there was no pressure to purchase. I can't say we got a great deal, but we loved the vehicle. I would sugg Sales process was relatively smooth and there was no pressure to purchase. I can't say we got a great deal, but we loved the vehicle. I would suggest that management goes to North End Mazda to see how another dealership handles the car purchase process, which seemed more customer friendly than this one. Some suggestions: offer seating in the main showroom (not just in the back). We were left wandering around. Make sure coffee is on hand and cable stations can be played. Honestly, it felt a little cheap. Expedite the financing the process. The finance guy could not have been nicer, but we waited a long time (hours actually) which was blamed on slow technology. When the deal is made, make sure the vehicle ready. We had to follow our salesperson to get gas. It wasn't that big of a deal but in the hours that we waited, it seems to me that this could have been handled. When we were ready to drive away, go through ALL of the features of the vehicle and how to use them. North End Mazda does an outstanding job of this. Finally, if you are going to have a sales meeting, make sure there is at least one person available to greet customers. And we weren't the only ones waiting in an empty showroom. We had to walk into the Parts Dept to alert someone that we were there. On a positive note, the insurance and registration process took place behind the scenes, which I appreciated (although I still don't have a registration document and no follow up phone call). Overall, it felt like there could have been more consideration for the customer experience. More

They went out of there way to expedite the process of buying a bronco. Went above and beyond what most places would do buying a bronco. Went above and beyond what most places would do More

My salesman Milak was very accommodating and professional in dealing with my trade in and knowledgeable about my new truck in dealing with my trade in and knowledgeable about my new truck More