To whoever reads this review- I will try and be as fair and factual as possible in this review. Here are the facts: A few weeks ago my young stepson (20 yrs old) was buying his first newer car after driving an older 4Runner for a few years. He went into Toyota Bountiful one evening about an hour or so before they closed. He looked at a few cars and eventually drove a new Tacoma, which he loved. Toyota made him an offer, he said he wanted to think about it and come back another day. However, the salesperson took his 4Runner in on trade, gave him the keys to the Tacoma and an incomplete contract without a definite interest rate or payment terms and eventually convinced him to take the truck that night. My stepson said he wanted to finance the truck thru his credit union, however the salesperson said NO! Toyota will finance you. However, turns out they never verified his income, never even asked for a check stub, and sent him on his way. He showed up at our house extremely nervous, shaking and clearly under duress. He didn't even realize what he had done it all happened so fast. A few weeks later he called the dealer back and asked if they had paid off the loan on his 4Runner, because he got a late notice from his credit union. Then the fun began. The sales manager told my stepson that the finance manager had screwed up and Toyota couldn't finance him based on the info he had provided. However, my stepson would have been approved thru his credit union, but they had told him not to call them of course. So what did they do next? they told him he would have to bring the truck in a find something else. Long story short, my step son ended up with 3 different contracts, all with different interest rates and payment terms. They had no intention of paying off his 4Runner loan or even contacting him about it weeks after the sale! Not only, this dealer harassed my stepson so much that we eventually had to contact an attorney about the situation as this may end up in litigation. My step son eventually returned the Tacoma- even though he has a very well-paying job with very good credit- and Toyota Bountiful gave him his 4Runner back in filthy, used condition. The way they treated my stepson was completely unethical, unprofessional, unorganized and possibly illegal. KC Waterbury- the GM, Cam Bennee- the Gen Sales Manager, the finance manager and the sales person should all be ashamed of themselves for lying, deceiving and harassing my stepson until he caved in. Keep in mind there was already a valid contract signed by both parties! Even though he ended up with 3 of them, they were still valid as they had been signed by both parties. This experience has been completely mind-boggling. I am leaving reviews on every possible website including Google reviews and have filed a complaint with the BBB. As stated we are possible going to court, although that is the absolute last thing we wanted to do. It is unfortunate that dishonest people feel they have the right to run an incompetent business and then when THEY make the mistakes- harass their customers because of something they failed to do. Avoid this dealership at all costs- there are so many better ones out there.