Toyota Of Terre Haute

By far the absolute best buying experience we have ever had. They genuinely care about you as a customer and do their best to make you feel like family. We would never go anywhere else. had. They genuinely care about you as a customer and do their best to make you feel like family. We would never go anywhere else. More

Went to refer people to you guys but I seen Kevin Burton wasnt on there to show them who to talk too so does he not work there or do you not keep up with your staff pictures? wasnt on there to show them who to talk too so does he not work there or do you not keep up with your staff pictures? More

Bad Bad Service manager & financial staff. Have purchased 2 cars from them. SALESMAN was great. Financial staff was a bad joke. 3 trips to sign papers cause they keep loosing them and almost 60 Have purchased 2 cars from them. SALESMAN was great. Financial staff was a bad joke. 3 trips to sign papers cause they keep loosing them and almost 60 days to get paper work so I could transfer plates and get title. Which means, after 30 days you pay late fees on registration and title transfers, after 45 days you are driving vehicle illegally. After 4th trip in, Smart xxx financial stuff told me if I have a problem with it that I could just leave car their. Had a 2013 with 91k miles, service manager said with year and mile that I needed 120k mileage maintenance done ( which was spark plugs ect). Come to find out Toyota maintenance recommendation is 120k or 10years (2023). Twice I took my car in on Saturday and service refused. I am field service tech / preventive maintenance buff. When my vehicles says maintenance is do, I get it done. To have to schedule an appointment 4 0r 5 days later can be another 1k to 1200 miles later. A 2 star rating would be being extremely nice. This Dealer should not have a Dealer license. More

If you’re not mechanically savvy stay away. I took my vehicle for a diagnostics check. It was making a clunking noise and steering felt odd. They charged me $110. 1 front shock broke other worn. I took my vehicle for a diagnostics check. It was making a clunking noise and steering felt odd. They charged me $110. 1 front shock broke other worn. Asked about all shocks replaced told only need front. After repair vehicle was pulling right. Called immediately,had tires replaced,returned following Monday. They checked vehicle and alignment blamed new tires for pull. I reported pulling before tire replacement. They realigned BR walked me to car and asked how I got the black mark on my bumper. I said I didn’t know. Didn’t remember it,but must have been there? Drove away,left for a weeks vacation next day. Husband driving we kept hearing loud noise in right front on bumps and wheel pulling to right. Immediately called Service to report the issue. Informed them on drive to TN.Rescheduled a visit following vacation. At appt. I got mechanic to ride ,hard to get noise good, but did reproduce well enough for mech. Him being honest said they “did not R/R right strut mount”. I asked why? He said “ not recommended by Service BR .”. Full strut assemblies are available. Cheaper to buy and install then piecemeal. I then argued with Service Writer we BR about not Installing full replacement. He was mad at mech.Made new appointment. Returned next day to drop off the car. They kept it 4 days driven by 3 different people, called the 4th day and said “couldn’t replicate noise “. I was flabbergasted. When dropped off I understood they would replace strut mount. Instead they deprived me of use and abused my vehicle further. My husband finally called and had to agree we pay for part they install free as warranty on their work. So I get it back BR is now removed I’m dealing with the Dept.MgR. He tells me how he put two bolts in my undercarriage plastic protection area and I’m like OK? He assured me went through top to bottom on work performed himself nothing out of place etc. except those two little screws he kindly replaced. TY . Part replaced trying to stay civil after everything. I drive away still pulling right. I drove home unsatisfied and angry. Later that week while driving I began to hear a loud bumping noise. It was increasing. Unsure of how to handle situation. Mentally broken. A few days later I washed my car and I see damage to the right front area. Under my right wheel well the black plastic has a big worn spot 2”wide by 8” Long where something had rubbed. Closer inspection revealed bolts on front right and left missing. I call again speak to Dept MgR. he says bring it back. “GOD HELP ME”. I Go back again. HeaD Mechanic looks at damage,missing bolts under my wheel wells. Informs me they never removed any bolts while replacing struts. Ignored question of front rub damage. I asked why ripped strut boots weren’t replaced? Not included in repair, only in full strut assembly package. I ask .why didn’t they redo entire strut assemblies? His excuse/ blame is on now removed BR Service writer. Did not request full strut assemblies installed. I asked them about the rest of my front end steering assemblies such as ball joints and Pittman arm. Rack and pinion. He said my car didn’t have those. Ride over they took my vehicle back into the garage and looked over it top to bottom. Called me into shop ,put me in Drivers seat and rattled something under my hood. Asked if that was the noise I heard I said I wasn’t sure,but maybe.? I didn’t ask them to show me what was making the noise. They didn’t offer to show or offer to tighten it up and me drive to see if the noise stopped. They could have tightened it for integrity’s sake. I didn’t think to ask them to tighten it or show me it either I was so upset with my treatment by everyone. I returned to the smarmy Dept. MgR. Who assured me everything in their power to help me had been done. I again made another appt to have vehicle test driven two weeks out. At $110 to diagnose right pull. I went to ANDY MOHR INSTEAD, I need new steering rack and link bolt ends, weren’t replaced properly after strut work. More

Great experience leasing a car. Jeff Sheets presented many options for me to consider. He carefully explained each option.He gave me the opportunity to test out the vision and seat Jeff Sheets presented many options for me to consider. He carefully explained each option.He gave me the opportunity to test out the vision and seat of height of all of the cars I looked a at. He was fun positive and very engaged as he presented the options. More

Excellent . . . My wife and I have bought two new vehicles, a used and a lease vehicle and we do plan to go back in the future. Josh Stevens is always our sales rep. My wife and I have bought two new vehicles, a used and a lease vehicle and we do plan to go back in the future. Josh Stevens is always our sales rep. More

Toyota of Terre Haute They are the best and I highly recommend Josh Stephens he was so helpful. They have the best lease around and the service is really great. They are the best and I highly recommend Josh Stephens he was so helpful. They have the best lease around and the service is really great. More

Great car buying experience I live out of state. I got in touch with Jeff Sheets regarding a Highlander I was interested in and from the first call until the last contact, he di I live out of state. I got in touch with Jeff Sheets regarding a Highlander I was interested in and from the first call until the last contact, he did everything he said he would do. He was patient with me and answered all my questions in a very timely, professional, and personal manner. When we agreed on the transaction, Dave (Reynolds?) finished it up. When I met to pick the vehicle up it was very quick and painless. They even got me info on the vehicle after the transaction was complete. A lot of dealers could learn a thing from these guys. More

Purchasing a car from a new staff person Not the best experience, not at all. Will not buy from them again. Would be wise to train your staff prior to releasing them to work with customers. A Not the best experience, not at all. Will not buy from them again. Would be wise to train your staff prior to releasing them to work with customers. Also, teach them to return emails. More

Excellent experience in every way I stopped in to the dealership late in 2014, just window shopping to decide what kind of car I would buy. I tried several and liked the Prius C best. I stopped in to the dealership late in 2014, just window shopping to decide what kind of car I would buy. I tried several and liked the Prius C best. I already had a Tundra and knew that I wanted another Toyota. I actually didn't intend to buy until January of 2015 as I was going to take a distribution from my 401k and pay cash for the car. I was on the way to a destination about 30 miles away and in a hurry so I tried to arrange a test drive on my way back by. Chuck Gillis (the best salesman I have ever dealt with) suggested that I drive one of theirs for the rest of my trip and see if I liked it. I explained about not buying one that day and he said it made no difference. He took my info and sent me on my way. When I returned he explained that they had checked and I was approved for 0% interest. That sealed the deal for me and I bought that day. Everyone that I have dealt with there has been friendly and helpful. They will get my business in the future. More