Toyota Pasadena

Great buying experience at Toyota of Passadena A friend recommended Toyota of Pasadena. I went with family when one needed a new car. We tested several cars. We were never rushed and all our questi A friend recommended Toyota of Pasadena. I went with family when one needed a new car. We tested several cars. We were never rushed and all our questions were answered by Young and Danny. They had a good choice of colors and equipment on the model we chose. Arbe was the sales manager who helped us and he was professional and respectful towards our group. Young helped us in that process. The finance manager was friendly and made the signing process as painless as we had experienced. Young had our car ready to go and spent a good deal of time explaining the cars controls and features. More

Great Experience My wife was shopping for a Prius and our overall experience at this dealer was the best. Young, our salesman was patient and an outstanding negotiator My wife was shopping for a Prius and our overall experience at this dealer was the best. Young, our salesman was patient and an outstanding negotiator and Levon the finance guy explained all the lease in detail. Overall, one of the best automotive shopping experiences ever! More

Awesome staff! Alex and Rafi took really good care of me. Very efficient, courteous and professional. Rafi really worked with me and my circumstances in a very clien Alex and Rafi took really good care of me. Very efficient, courteous and professional. Rafi really worked with me and my circumstances in a very client specific way. Alex was always there to answer my questions whenever I had them. I still text him from time to time, and he never hesitates to help if he can. Also Sandra in finances is pretty awesome too. They rock! No complaints here. Highly recommend them without reservation. More

David was great. We walked in letting the salesman know we were just looking and he spent so much time with us explains all options for the Toyota Camry. He was so nic We walked in letting the salesman know we were just looking and he spent so much time with us explains all options for the Toyota Camry. He was so nice and great, David was awesome and no pressure. More

Exelente trato Un gran trato y gran servicio estoy muy contento con mi compra Toyota Camry 2017 Gracias al vendedor henry duran Y gracias por hacer lo possible p Un gran trato y gran servicio estoy muy contento con mi compra Toyota Camry 2017 Gracias al vendedor henry duran Y gracias por hacer lo possible para realizar Mi compra More

Positive Experience I had a very positive experience at Pasadena Toyota yesterday. I especially appreciated the friendliness and courtesy of sales rep, Alex Fernandez. I I had a very positive experience at Pasadena Toyota yesterday. I especially appreciated the friendliness and courtesy of sales rep, Alex Fernandez. I was able to get all my questions answered with feeling pressured. I feel he was knowledgeable and efficient. More

Patient and attentive and persistent We wanted a test drive and all Prius car batteries were dead but Dave Canfield was running back and forth to find one for us to try. Dani was very att We wanted a test drive and all Prius car batteries were dead but Dave Canfield was running back and forth to find one for us to try. Dani was very attentive to our needs and called us even when we left so she could try to work out a deal. Dave Canfield was very patient when our daughter changed her mind with the car color even though a lot of paperwork had to be redone. And he spent a great deal of time showing our daughter all the amazing features of the car! More

service appointment Came into service today and made my appointment with Gaby. She was waiting for me on the drive for my appointment!! Who does that?? No one I know! Tha Came into service today and made my appointment with Gaby. She was waiting for me on the drive for my appointment!! Who does that?? No one I know! Thank you for exceptional service and treating me like part of the family. She works with Art the skilled technician and that's the only guy I trust with my car. Thank you we will see you again in 6 months! More

Please do not do business with Toyota Pasadena. We bought our Venza in October 2013. We used the Costco Auto Program and the first salesman we were assigned to (Phil) never returned my call. So then bought our Venza in October 2013. We used the Costco Auto Program and the first salesman we were assigned to (Phil) never returned my call. So then I contacted the dealer directly and spoke to Cecille who was nice and pleasant to deal with. We left as happy customers but then the mess soon started. First, we were called back a couple days to sign a paper that the finance guy forgot about. No big deal, but it was an inconvinience. Around mid December, I contacted the sales lady we dealth with asking about our tags and dmv registration. She emailed back and said she checked with the toyota dmv agent and said the paperwork had been filed and rest assured all is taken care of. Ok so thenon 12/30/2013, I get pulled over on the freeway while on my way to drop off my 1 year old before work. The cop asked when I bought the car and then asked why I didn't have my tags. I explained to him the situation and even said, look me up, the car is under my name, i just haven't received anything from the dmv yet. My son started getting fussy, so the cop let me go. When I got into work, I called the dmv. They looked up the VIN and advised me the car WAS NOT under my name, nor my husbands. It was still under the previous owner and NOTHING had been sent to Sacramento for processing. I was so upset to hear that. Here we are making payments on the car that we bought in October. It was almost January, and it still wasn't under our name?! I contacted the sales lady through email and phone. After a while, she didn't get back to me, so I got the number for the toyota dmv clerk, I call her several times, left a message and then emailed her. Needless to say, the customer service is terrible. I could go on and on, but long story kinda short, there was a huge problem with the title that the dealer did not tell us about when we bought the car. The dmv clerk lied to us about our paperwork. Is this even legal? When I talked to people about this, they asked, this is toyota? It sounded like a small shady used car dealership. It seems like everyone there does not care about their customers or the quality of work they do. We contacted the BBB, filed a complaint with the dmv and involved our attorney. Yesterday 2/13 I received an email from the dmv clerk that since I hadn't responded to her email, she went ahead and overnighted the tags to our home. First of all, this was an urgent matter, so pick up the phone and call, don't email. Second, I didn't respond to her because my husband and I left work early to go to the dmv and deal with their investigation unit-this was inconvinient. So when we get home today, we should have our tags waiting for us at our doorstep. Bad service, communication, and work ethic. More

Dealership has questionable values and terrible customer service. I called them up about a used 2010 Ford Fusion Hybrid with 26k miles stated as Extra Clean, Flawless, Excellent Condition both on the their service. I called them up about a used 2010 Ford Fusion Hybrid with 26k miles stated as Extra Clean, Flawless, Excellent Condition both on the their website and confirmed by the sales associate Paul. I expressed that I wanted to buy the car that day but wanted to discuss price before I drove 45 miles to their store. We agreed to a price and I agreed to purchase the car as long as everything checked out. When I got there I discovered the car had two large scratches from almost the rear tire to the front tire. The drivers door was even dented from one of the scratches. The other scratch was down to the metal on the panel below the doors and about an 1/8 of an inch wide at parts. The rims were also scratched up from the accident this car had. I told Paul this was not in the condition discussed and thus I couldn't buy it for the agreed price. He said he was sorry and that he didn't see it. He either lied or didn't look at the car very close before telling me it was in excellent condition on the phone. I asked him to go see what they could do. He checked with his manager Alex and returned. His response was they couldn't do anything and I quote "You drove an hour to get here, are you sure you don't want to buy it for the agreed price?" I believe they new about the issue and tricked me into driving an hour under the hope that I would just buy it since I had already driven that far. They also tout a 160 point inspection this car received on their website. If it received that I'm not sure how these details didn't make it on the paperwork of the car and website description. Bottom line they are either incompetent or liars. To make matters worse nobody other than Paul even came out to say they were sorry or provide an explanation. It has been 3 days since I was there and their website still describes the car as Extra Clean, Flawless, Excellent Condition. More