Toyota Santa Monica - Service Center

Basically a criminal enterprise. I took my care in because they kept messaging me saying I was "due for my scheduled PREPAID maintenance." I expected and received the call that says I took my care in because they kept messaging me saying I was "due for my scheduled PREPAID maintenance." I expected and received the call that says there are more things, beyond the 'prepaid' that would need fixing, and was sent a video that summarized what they would be. The video cut off after listing a few nominal services that my car needed, air filter, battery cleaning, tire rotation. I said yes to what the video had outlined assuming that it would be no more than $500. When I went to pick up my car, I paid thinking that the card-reader said $452, and ecen commenting that it was cheaper than I had expected. Then I got a receipt text saying 'thank you for your payment of $2452!!! I'm a teacher. That's a month of salary. I never would have agreed to having that much work done even if it needed it. Apparently there was more on the video that I had not received because it had gotten cut off. That was their reasoning. I had watched it with my wife and neither of us saw an itemized list or any evidence that the video was longer than what we had received. They said they could take my car and undo all the work they did. When I complained they gave me no other options, basically holding my car hostage. When I took it to the managers etc I was met with the same indifference, with no solutions offered. This after I've bought 3 cars from them and been their client for more than 12 years. I will never ever give them my patronage again, and I recommend you find somewhere else to do your business. In retrospect, this was not the first time they tried to shaft me (and succeeded). A few years ago they sent asked to buy my car back saying they could give me a certain amount and that my new lease would be a certain amount. Once I had gone through with the process my lease went from $315 a month to $525 a month. The salesman, a sleazy stereotype of a used-car salesman said "you should consider yourself lucky. Some people are losing their homes right now." I was with my 4 year old son so I restrained myself, but that was way beyond the pale. You guys are the worst! More

Basically a criminal enterprise. I took my care in because they kept messaging me saying I was "due for my scheduled PREPAID maintenance." I expected and received the call that says I took my care in because they kept messaging me saying I was "due for my scheduled PREPAID maintenance." I expected and received the call that says there are more things, beyond the 'prepaid' that would need fixing, and was sent a video that summarized what they would be. The video cut off after listing a few nominal services that my car needed, air filter, battery cleaning, tire rotation. I said yes to what the video had outlined assuming that it would be no more than $500. When I went to pick up my car, I paid thinking that the card-reader said $452, and ecen commenting that it was cheaper than I had expected. Then I got a receipt text saying 'thank you for your payment of $2452!!! I'm a teacher. That's a month of salary. I never would have agreed to having that much work done even if it needed it. They said they could take my car and undo all the work they did. When I complained they gave me no other options, basically holding my car hostage. When I took it to the managers etc I was met with the same indifference, wit no solutions offered. This after I've bought 3 cars from them and been their client for more than 12 years. I will never ever give them my patronage again, and I recommend you find somewhere else to do your business. In retrospect, this was not the first time they tried to shaft me (and succeeded). A few years ago they sent asked to buy my car back saying they could give me a certain amount and that my new lease would be a certain amount. Once I had gone through with the process my lease went from $315 a month to $525 a month. The salesman, a sleazy stereotype of a used-car salesman said "you should consider yourself lucky. Some people are losing their homes right now." I was with my 4 year old son so I restrained myself, but that was way beyond the pale. You guys are the worst! More

There are no TSB on Mirai fuel door. Why make up issues and cause hardship for your customers for a few dollars. Toyota Santa Monica GM does not follow up on customer complaints. I Why make up issues and cause hardship for your customers for a few dollars. Toyota Santa Monica GM does not follow up on customer complaints. I have called the dealership and left voicemail for the general manager but Craig does not seem to care much about why his service advisor would strand a customer 75 miles from home. I made several calls and no response and provided my customer number for him to check, so far nothing. I will have to find out who the owners are and escalate. Craig W. you have my contact information reach out if you care. More

I don't even know where to begin. .. The WORST customer service I've ever seen! Roadside Assistance is a joke! Yesterday, I had a tire blowout on the 105FWY during rush hour with a ch .. The WORST customer service I've ever seen! Roadside Assistance is a joke! Yesterday, I had a tire blowout on the 105FWY during rush hour with a child in the car. I waited for 3 hours on the side of the road for assistance that never came. A random Tow Truck driving by, pulled up to see if I needed help. I paid out of pocket for a service that Toyota is responsible for. I called Toyota today and they kept passing me from one person to another without an answer or help on how to get my tire fixed, because by the way, there is no spare tire in the trunk (outrageous that car manufactures can be that cheap and Toyota to not inform customer of the same!) They are a bunch of poor trained people that are there just to take your money and smile when you come in to lease or purchase a car from them! Other that, completely useless. More

They never reattached my glove box after removing it to service my dashboard. I found it in my back seat after driving away. Almost $3k in service and they left the car dirty for pickup. Very disappointed! service my dashboard. I found it in my back seat after driving away. Almost $3k in service and they left the car dirty for pickup. Very disappointed! More

friendly staff, quick service. Offer a package deal for future service. Convenient hours on weekends to drop off and pick up. Offer Lift after drop off. future service. Convenient hours on weekends to drop off and pick up. Offer Lift after drop off. More

I am giving you 4 stars because the service was excellent Nelson is always helpful but we tried calling to see when car would be ready several times and found out you have no one working the cashier or answ Nelson is always helpful but we tried calling to see when car would be ready several times and found out you have no one working the cashier or answering phones anymore making it more difficult for the people checking in and out cars. More

Nelson was polite, professional and made repair recommendations based on my budget and what was needed, The pay online was convenient, and Lyft ride home was a bonus. While the total price of servi recommendations based on my budget and what was needed, The pay online was convenient, and Lyft ride home was a bonus. While the total price of service was a bit on the high side, I understood what my 2015 Prius required to be done by the technician. I bought the car there and consistently had it serviced there. I'm happy to say it's still a great car! More

Joanna was amazing! friendly and was very helpful. She gave me time estimate and was right on time. gave me time estimate and was right on time. More

Dependable, friendly, willing to go the extra mile to be helpful, solution oriented. More word, helpful, solution oriented. More word, More