Toyota Sunnyvale

I appreciate the customer service and the smooth process of my new car purchase! I had recently purchased my 2024 Toyota Corolla LE. I am glad that Kelvin Alacron was very informative to my mom and my famil of my new car purchase! I had recently purchased my 2024 Toyota Corolla LE. I am glad that Kelvin Alacron was very informative to my mom and my family friend in explaining everything we needed to know before purchasing the car. I recommend anyone who is in need of a Toyota vehicle to book an appointment with employees like Kelvin Alacron! More

We got quality, respectful and humorous service from James Trans. He not only provided information, he was very thorough and made sure we understood the terms. He was patient and understanding even when James Trans. He not only provided information, he was very thorough and made sure we understood the terms. He was patient and understanding even when we had to keep rescheduling our appointment in the same day. He's responsive kind and just a good soul! More

I guess they use the term "sales manager" very loosely today. So, I contacted this dealership inquiring about the availability of a vehicle that is listed on their website. The first response I received f today. So, I contacted this dealership inquiring about the availability of a vehicle that is listed on their website. The first response I received from this "sales manager" was that supply had improved on new models and that the dealership was not charging a dealer "adjustment." Not even close to the question I asked, but maybe he missed the question. So, I politely ask the question if the vehicle is available. Second e-mail response is that the vehicles popularity means most of them are reserved. He then mentions for a second time that they are not charging a "dealer adjustment." Mind you, I haven't even asked about the price yet. I am still trying to get an actual answer to my question on whether the vehicle on their website is available. So now I have to ask the same question for a THIRD time. He then rudely answers in all CAPS that the vehicle is not available. If this isn't bad enough, the next e-mail he sends is asking if I would like to get on a waitlist for the vehicle LOL. If this "sales manager" actually knew the product line, he would realize the vehicle I had inquired about is out of production which is why I was inquiring to its availability. Besides this "sales manager" not knowing the actual product line he's sells, he doesn't have a clue on how to speak with clients or answer basic questions. It makes you wonder who at the dealership thought it was a good idea to put this person in a management position? If you are someone who is starting your purchase online and would like to deal with a competent "sales manager" and transparent dealership, you should steer clear of Ken Quack and Toyota of Sunnyvale. More

We got the car we like with very good price. The sales manager Delon Orquin was very helpful! The sales manager Delon Orquin was very helpful! More

Ahmad is extremely supportive. He helped me with my RAV4. Explained all the details and went extra mile to make sure I understand all the features. Thank you so much Ahmad. He helped me with my RAV4. Explained all the details and went extra mile to make sure I understand all the features. Thank you so much Ahmad. More

I just bought my 2024 Toyota Camry XLE Hybrid on December 30th with an immediate day's notice from Dhanendra Shah saying everything I wanted in a car was available. From exterior color, to internal color, to 30th with an immediate day's notice from Dhanendra Shah saying everything I wanted in a car was available. From exterior color, to internal color, to features and safety mechanisms, he helped me above and beyond to make sure that the car I wanted was on his radar. I'm huge about safety, coming from experience with a major car accident in 2012, this car is a must have in making sure that at least the car itself has features that can potentially not only save a life, but also minimize injuries. Dhandrea Shah was able to explain to me everything there was to know. Since I've already been driving a friend's 2022 Accord, he was confident that I was knowledgeable to drive the car. The purchasing process and everything, not going to lie, is stressful. Dhanendra Shah however made it very simple and explained to me what each form was about and what I was signing. Giving me the best deals and offers I sincerely appreciate all that he's done looking out for me and my future investments, making the entire process quick and easy all in one afternoon. I highly recommend anyone getting a car that the staff in Toyota Sunnyvale, including Dhanendra Shah, are the best and excellent team to coordinate with, as they will do their very best in finishing the best care for you! I'll be coming here again for my next car in the next 20 years! More

Millis was my advisor for my recent warranty visit for the rear differential error which resulted in the diff lock not working. Millis insisted that the connector which for BD1 is melted and that the asso the rear differential error which resulted in the diff lock not working. Millis insisted that the connector which for BD1 is melted and that the associated picture of the melted connector was attached to my case. He has refused to supply me with that picture and claims to not have access to it. I checked the connector myself and it is certainly not melted/broken. I brought this up with Millis and he simply said "IDK what to tell you but it is no longer our problem and I should be grateful they did not charge me a diagnosis fee. The powertrain warranty is for 60K miles, but since they claim it is electrical - this allows for them to deny the warranty. They are asking $7500 dollars to replace the ENTIRE wire harness (when they are insisting it is simply the connector located on top of the rear differential). Nonetheless, he began yelling, looking to his colleagues asking for assurance, and was incredibly unprofessional. I personally have not dealt with such level of incompetence before and realistically, I just want my 2021 Tacoma fixed, or at least real evidence that the "issue" is what they claim it is (again, I checked this connector and I had a 3rd party mechanic confirm my suspicions). More

Tushar help me secure a good deal on Mirai. He did everthing for me to prepare the car quickly. Thanks to him my experience with the car is smooth and efficient. He did everthing for me to prepare the car quickly. Thanks to him my experience with the car is smooth and efficient. More

Delon exemplifies superlative customer satisfaction. He found the car we need and delivered it without any drag in the buying process. He's a no-frills guy. Just tell him what you need, and he'll get He found the car we need and delivered it without any drag in the buying process. He's a no-frills guy. Just tell him what you need, and he'll get it for you, no more, no less. Check him out, you'll be a happy camper. More