Toyota Sunnyvale - Service Center

Millis was my advisor for my recent warranty visit for the rear differential error which resulted in the diff lock not working. Millis insisted that the connector which for BD1 is melted and that the asso the rear differential error which resulted in the diff lock not working. Millis insisted that the connector which for BD1 is melted and that the associated picture of the melted connector was attached to my case. He has refused to supply me with that picture and claims to not have access to it. I checked the connector myself and it is certainly not melted/broken. I brought this up with Millis and he simply said "IDK what to tell you but it is no longer our problem and I should be grateful they did not charge me a diagnosis fee. The powertrain warranty is for 60K miles, but since they claim it is electrical - this allows for them to deny the warranty. They are asking $7500 dollars to replace the ENTIRE wire harness (when they are insisting it is simply the connector located on top of the rear differential). Nonetheless, he began yelling, looking to his colleagues asking for assurance, and was incredibly unprofessional. I personally have not dealt with such level of incompetence before and realistically, I just want my 2021 Tacoma fixed, or at least real evidence that the "issue" is what they claim it is (again, I checked this connector and I had a 3rd party mechanic confirm my suspicions). More

Clueless staff in the parts department, they do not know how Toyota's parts warranty works. I am supposed to be able to take my part and invoice to any dealership to get a warranty replacement. The person a how Toyota's parts warranty works. I am supposed to be able to take my part and invoice to any dealership to get a warranty replacement. The person at the counter didn't know, so he went to go check with someone in the back. Whoever that person was falsely stated that I have to go back to the dealership where I bought it. That dealership is out of state and not convenient for me to return to. So either they willfully lied so that they don't have to deal with the warranty claim, or they are just clueless how Toyota's warranty works. I will update this review if they make it right. I will also point out that some of my previous experiences have been more positive - Joel in the parts department was amazing during my previous visit. More

Olivia has consistently been superb at handling service on my 2021 Tundra Platinum (at 25K miles currently) for numerous service intervals to date. She is very responsive, knowledgeable, and personable as on my 2021 Tundra Platinum (at 25K miles currently) for numerous service intervals to date. She is very responsive, knowledgeable, and personable as well as clear and concise, so you very much feel like you're in good hands with her. Olivia is superb at keeping me updated on service progress (I usually wait at the dealership), and her post-service follow-up is excellent! Olivia was out on the day of one of my service visits, so she put me in the very capable hands of Melanie Soriano, who expertly handled my visit that day. I prefer very early morning appointments, and every time I was greeted warmly by Dave Maich (Service Drive Manager) with whom I've enjoyed chatting each time. My most recent visit (25K) featured a nice video summary by Peter Mayberry (Service Technician) that was very informative and well-composed. Though I bought my Tundra new off the lot at another local SF Bay Area dealership, and though there are several other Toyota dealers that are closer to my home, the consistently excellent vehicle service experience at Toyota Sunnyvale continues to make the 40 mile drive worthwhile. Thank you Olivia, and good job Toyota Sunnyvale Service! More

I would give zero if I could. Scheduled basic oil change and when I arrived they told me it would be a 5 hour wait for my car! At no time did they notify me of the extreme wait t Scheduled basic oil change and when I arrived they told me it would be a 5 hour wait for my car! At no time did they notify me of the extreme wait time... why bother with a confirmed time. One way shuttle, what good is that if they have your only car and you are left flat footed as you have not made arrangements to have someone drive you back! Will never schedule service here again. More

I’ve been there for service. waited more than 30 minutes nobody came to check why you’re for.worst service in the Bay Area highly y recommended.if you’re planning to do service ju waited more than 30 minutes nobody came to check why you’re for.worst service in the Bay Area highly y recommended.if you’re planning to do service just avoid this place Worst service More

Toyota of Sunnyvale continues to give us excellent service after more than twenty years as a customer. They are honest, prompt and do excellent work. We purchased our Toyota Celica many years ago a service after more than twenty years as a customer. They are honest, prompt and do excellent work. We purchased our Toyota Celica many years ago and just like Toyota of Sunnyvale it is in a class by itself. Outstanding work, many thanks.. A special thanks to Mr. Austin. Many Thanks James and Yoshie M More

Wonderful experience all thanks to Maria Castillo. She has great client service aptitude, builds trust, and is transparent. When something got messed up on my car, she took ownership and made it right, an has great client service aptitude, builds trust, and is transparent. When something got messed up on my car, she took ownership and made it right, and even went above and beyond to give me a great experience. If you need service on your call I recommend calling her first! More

James Tran explained to my concern in professional James Tran explained to my concern in professional manner. No pressure sales and incredible customer service. Finally he found a car that match with James Tran explained to my concern in professional manner. No pressure sales and incredible customer service. Finally he found a car that match with my budget More