Back

Toyota West

Columbus, OH

4.8
1,695 Reviews

1500 Auto Mall Dr

Columbus, OH

43228

Directions

By Type

Showing 1,695 reviews

January 26, 2024

Our first visit for 5000 mile service, Our helper was Chris Frey, he was amazing answered of your many questions very kindly and patiently. More

by sanjoe568
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Jan 26, 2024 -

Toyota West responded

We're glad to know that Chris was able to assist you during your 5000-mile service visit at Toyota West. We appreciate the kind words and we'll make sure he gets your positive feedback!

Jan 26, 2024 -

sanjoe568 responded

Thank you please be sure and thank Chris for his kind and polite help.

January 23, 2024

Everything was repaired from a recall. Chris was courteous, patient, professional and kept me up to date. More

by kjustus509
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Jan 24, 2024 -

Toyota West responded

We're glad to know that Chris and our team at Toyota West were able to assist with your recall repair. Thanks for praising their professionalism, we appreciate it!

January 22, 2024

Excellent service getting oil changed and brakes replaced at Toyota West. They kept me updated and I was able to use my coupon. Thank you Rowland. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rowland
Jan 23, 2024 -

Toyota West responded

Dave, it's great to know you had an excellent service experience at Toyota West. We're glad Rowland and the team could help out with your oil change and brakes!

Jan 23, 2024 -

Dave responded

Excellent service getting oil changed and brakes replaced at Toyota West. They kept me updated and I was able to use my coupon. Thank you Rowland.

Jan 23, 2024 -

Dave responded

Excellent service getting oil changed and brakes replaced at Toyota West. They kept me updated and I was able to use my coupon. Thank you Rowland.

January 20, 2024

Always cheerful, courteous and helpful . They always patiently answer my many questions. I highly recommend this dealership for sales and service. More

by Grandma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa
Jan 22, 2024 -

Toyota West responded

We're delighted to know you've had such positive experiences with us at Toyota West! Our team is always here to answer any questions and provide top-notch service. Thanks for the recommendation, we appreciate it greatly!

January 17, 2024

Best Toyota service department around. I’ve been using them since 1992 and I have seldom been let down. More

by subverita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chandler
Jan 17, 2024 -

Toyota West responded

We're so glad to know that you've been with us since 1992 and have consistently found our service department at Toyota West to be top-notch. We appreciate your loyalty and look forward to continuing the tradition of excellent service!

January 15, 2024

I recently had an amazing experience with AL, a Toyota West salesman. He was exceptionally kind, ensuring I got the best financial deal and the features I wanted. His dedication stood out as he went above More

by calebq2010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alhassan Adnan
Jan 15, 2024 -

Toyota West responded

We're delighted to know that you had an amazing experience with our team at Toyota West, Caleb. It's great to see how Al went the extra mile for you, ensuring your dream Toyota Tacoma was within reach! Thanks for recommending us and enjoy your new ride!

January 11, 2024

They were very nice and helpful. They were a great help and made the process go by so much faster. More

by Dorcas.foriwaa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kamrie Day
Jan 11, 2024 -

Toyota West responded

We are so happy that our Toyota West team earned your five stars. Thanks so much for your review!

January 10, 2024

Phillip Erwin is the salesman to see if you want honesty, transparency, and a great deal. He made the process easy compared to other dealers. Highly recommended. More

by Chris Rogers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Erwin
Jan 10, 2024 -

Toyota West responded

Chris, we're delighted to know that Phillip provided you with an honest and transparent experience at Toyota West. We appreciate your recommendation and hope you enjoy your new ride!

January 07, 2024

Excellent experience! Shannon, my salesman, was extremely helpful and kind. I never felt as if I was being pressured, there were no dealership pricing “games”, the communi More

by Sherri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shannon , Kamrie Day
Jan 08, 2024 -

Toyota West responded

Sherri, it's great to know that Shannon and the team at Toyota West provided you with an excellent car-buying experience. We're glad we could meet your needs without any pressure or confusion. Thanks so much for your review and your business. Enjoy your new ride!

January 06, 2024

I had courteous, quick and excellent service. Waiting area is very accommodating, clean and comfortable. More

by Kathy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Clay, Kamrie Day
Jan 08, 2024 -

Toyota West responded

Kathy, we're delighted to know you had a great experience at Toyota West! Thanks for highlighting our service and waiting area. We look forward to serving you again in the future!