Toyota of Braintree

Awesome service. Staff pay attention to detail. Helps your to make the choice. Very genuine and passionate about their work. Staff pay attention to detail. Helps your to make the choice. Very genuine and passionate about their work. More

This was the best experience at a car dealership I’ve had that I can remember in all my life . I’ve had other good experiences too at dealers, but this staff seems to be friendly, down to earth , & actually that I can remember in all my life . I’ve had other good experiences too at dealers, but this staff seems to be friendly, down to earth , & actually takes customer service more serious than what I’ve seen lately at many companies I interact with on hold for 3 hours at places etc , in these scary times especially ,with short staffing, everyone rushed , look right at you & not helping ever now . I truly appreciate when I meet kind individuals that know how to treat customers as I do in my career I show empathy & great customer service skills I am told . After being in 2 ER,s & fighting for my life ,with no empathy ,compassion,& gaslit, it was great to find help today when already stressed,tired, worried. I came in to the building for my tires light acting up. Willy corner cafe was awesome I can’t believe they have cafe in dealer, I was starving too from going to so many tests ! Jessie from Valet helped me so nice & helpful understanding as I drove in wrong way! William used car funny guy & great customer service helped me too !! Inez Belbin great service too !!! Thank all of you & I am definitely coming back & spreading the word about this exact location for Toyota ! Maybe even my next car I will buy here if I survive in this crazy hectic world ! Thank you so much for helping me out !! I truly appreciate kind people with what I’m going through now !!! I will be back for sure ,I will be telling the world on social media , my family, my friends , my coworkers at a big hospital too of my great experience, & I will be sharing my review even to strangers too !!!! Thank you for your dedication to keeping our society a safe & welcoming place when people like me need major support !! Stay safe & keep up what you’re doing being awesome in customer service !! Yvette D. L here from Western mass a thankful & grateful customer !! More

Ed hayes did a terrific job helping me out by finding me my dream car! I appreciate everyone there that was apart of that journey! They did excellent my dream car! I appreciate everyone there that was apart of that journey! They did excellent More

Gerry was very helpful. Was worried about supply chain and prices but Gerry put me at ease. The process went very smoothly! Was worried about supply chain and prices but Gerry put me at ease. The process went very smoothly! More

I recently purchased a RAV4 Hybrid. I waited 6 weeks, but it was well worth it. Ed Hayes was exceptional! He communicated with regular updates on the delivery status and was always quic I waited 6 weeks, but it was well worth it. Ed Hayes was exceptional! He communicated with regular updates on the delivery status and was always quick to respond to my inquiries.Upon delivery, he offered very helpful information about the Apple Car setup and explained all of the new features.It was a pleasure doing business with Ed. Carlos Ortega, Sales Manager and Fred Zeiba, Finance Department, were also very good! I would highly recommend purchasing a vehicle from this dealership! More

I have purchased 3 vehicles from Lenny Shaul and has been so helpful as well as Fred for getting me the approval, I will definitely come back, this Toyota is the best one around. so helpful as well as Fred for getting me the approval, I will definitely come back, this Toyota is the best one around. More

Ed Hayes and Bob Keough made the experience of buying a new car enjoyable. Great communication throughout the process, no pressure, no hard sell on up charges just an honest effort to understand our famil new car enjoyable. Great communication throughout the process, no pressure, no hard sell on up charges just an honest effort to understand our families needs. These guys are the dream team of new car sales. More

We walked into this dealership with an unreasonable goal of buying my first ever car within a very short timeframe. Not only did we manage to find a car I was 100% satisfied with, but Phil Le, Arthur, and B of buying my first ever car within a very short timeframe. Not only did we manage to find a car I was 100% satisfied with, but Phil Le, Arthur, and Bob worked above and beyond to accommodate our requests and got the job done before our deadline. Despite struggling through numerous hurdles, this dealership worked miracles and made the process as transparent and painless as it could be. Definitely pay this dealership a visit if you're trying to buy a car. More

They are just the best people, great customer service, verry friendly, Working with you to get you what best and you really want, verry friendly, Working with you to get you what best and you really want, More