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Toyota of Brookfield
Brookfield, WI
2,570 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois.
Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle.
Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams.
Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday Closed
Sunday Closed
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Showing 2,570 reviews
November 25, 2023
Easy process in purchasing a new vehicle with the team here. Great service and customer help here. Great service and customer help More
by Tburke32842
Employees Worked With
Helpful November 24, 2023
Tony was the nicest ever. He let me know all my cars issues. Best experience ever! He let me know all my cars issues. Best experience ever! More
by eyana
Employees Worked With
November 21, 2023
Good service and value from this dealership on this visit as well as previous visits as well as previous visits More
by Skoss
Employees Worked With
November 16, 2023
Came in looking for a new car and Jackson Mueller was able to answer all of my questions. Had a fun time working with him able to answer all of my questions. Had a fun time working with him More
by Sansa
November 16, 2023
Had a wonderful experience working with Bill P in the service department. He was very friendly, kind, and knowledgeable and made my experience smooth and efficient. service department. He was very friendly, kind, and knowledgeable and made my experience smooth and efficient. More
by Emma
Employees Worked With
November 14, 2023
Daniel Erickson was a great help in dealing with a frustrating unexpected failure that occurred on my Tacoma. He was my "Go to Guy" through out the whole process of dealing with the problem and direct frustrating unexpected failure that occurred on my Tacoma. He was my "Go to Guy" through out the whole process of dealing with the problem and directing me through the towing process. More
by cyclemichaelj
Employees Worked With
November 13, 2023
Joe Pardoe at Toyota of Brookfield was very great to work with. They offered great service and were very timely. with. They offered great service and were very timely. More
by Sue
Employees Worked With
November 12, 2023
I have been trying to buy a vehicle for the past week. I continue to be provided with different amounts for the cost of the vehicle. When I finally thought we aligned on a price, I was told I would rece I continue to be provided with different amounts for the cost of the vehicle. When I finally thought we aligned on a price, I was told I would receive a that day to finalize, the call didn't come until the next day. The salesperson not only did not have the correct price that was agreed, but also now stating that there is an additional $500 fee for a required wet signature in Wisconsin, which no other dealership I have spoken to can confirm. This is my first time buying an out of state vehicle, and not only has this been poor experience all around, but I have now lost confidence is this particular dealership sell the vehicle as advertised. More
by vandyke1720
Employees Worked With
Josh Baker, Dan
November 11, 2023
