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Toyota of Brookfield

Brookfield, WI

4.9
2,570 Reviews
Toyota of Brookfield is proud to be a part of the Ed Napleton Automotive Group - a growing organization with more than 74 franchises in seven states. Ed Napleton is a third-generation auto dealer. He began his career as a kid sweeping the floors at the dealership owned by his father and grandfather. He moved up the ranks serving as a service technician, salesperson, finance manager, and eventually as a general manager. At just 23 years of age, Ed became the youngest car dealer in the United States when he was awarded a Pontiac dealership in Blue Island, Illinois. Toyota of Brookfield proudly supports our local community through charitable donations. We have a spectacular selection of new Toyota cars, including the most popular Toyota models like the Toyota Corolla, Toyota Camry, Toyota Highlander, and Toyota RAV4. Our inventory manager can help you find you anything we may not have in stock. We thoroughly inspect all of our used cars before putting them on the lot and even offer an option on our website for you to message the technician that performed the safety inspection with any questions you might have about the vehicle. Toyota of Brookfield has a large service department with 50 service bays to get you in and out as quickly as possible, while not cutting any corners. We have the largest amount of Certified, Master Certified, and Master Diagnostic Technicians in the area. There is no problem we can't figure out. Our finance department is second to none. We work with a large variety of banks to give you the most options to get financing for the car of your dreams. Employment at Toyota of Brookfield is like no other dealership. We really cultivate a certain way of dealing with our customers. We start our salespeople out with several months of training and assign them a mentor to help them get up to speed. When they do encounter a customer, they know what to do and how to get the answers to any questions they may not know. This creates an atmosphere where our customers can feel safe and not pressured to do anything they don't want to do. Because of the culture we have created here, we have many salespeople, managers, and technicians that have been with us for over 10 years, some over 30 years. That means, after you've had a great experience with us, and you're ready for your next car, you can come back to see the same great salesperson or technician you worked with the last time. On top of creating a culture built on taking care of our customers, we also live by the motto of "Do The Right Thing Always", so we will always do what is right for our customers to give them the best possible experience.
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20655 W Capitol Dr

Brookfield, WI

53045

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Showing 2,570 reviews

July 24, 2023

Bella Mulosmani was very amazing and very informative and helpful! Would recommend her to everyone🥰 More

by Debra Pinedo
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Chris Sberna
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRI BRAUN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Toyota of Brookfield responded

Hi Debra, we're glad to hear you found our staff to be so informative and helpful. Our team is available should you require any extra help.

July 22, 2023

thanks kyle, you were helpful and I also enjoyed the free snacks and fresh popcorn More

by Austin
Recommend Dealer
Yes
Employees Worked With
kyle
Jul 24, 2023 -

Toyota of Brookfield responded

Hi Austin, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Brookfield! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 22, 2023

Amazing service, timely and low pressure. Knowledgeable with my kind of car, and very helpful. More

by stevennickens
Service Price Transparency
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Recommend Dealer
Yes
Employees Worked With
Dave Golombowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle
Jul 24, 2023 -

Toyota of Brookfield responded

Hi, thank you so much for your positive comments about Toyota of Brookfield! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 22, 2023

I came in looking for a new car and left with my name on a new one coming in!! More

by Sammy03
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 24, 2023 -

Toyota of Brookfield responded

Hi, we appreciate your positive review about your recent experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 22, 2023

had an amazing experince with dave! great at listening and very educated in his product ! More

by luisss
Recommend Dealer
Yes
Employees Worked With
david p
Jul 24, 2023 -

Toyota of Brookfield responded

Hi Luisss, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Brookfield! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 22, 2023

Very pleased with Brie's service and the promptness of getting in on time specified and timely fashion in which my car was ready. More

by BernieM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BRI BRAUN
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Toyota of Brookfield responded

Hi Berniem, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 22, 2023

Honest and straightforward! Suni gave us good customer service and has helped us find a car in record time ! More

by Vangie
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
Employees Worked With
Suni
Jul 24, 2023 -

Toyota of Brookfield responded

Hi Vangie, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff was so helpful! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

July 21, 2023

amazing service done by dave! he was great and friendly and made the process great! 10/10 would recommended More

by mpc
Recommend Dealer
Yes
Employees Worked With
david perez
Jul 27, 2023 -

Toyota of Brookfield responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 21, 2023

It is always reliable with professional people working there to provide great service. The shuttle service is great as well. More

by Chapman_ralph
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Coley Kuntz
Jul 30, 2023 -

Toyota of Brookfield responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 21, 2023

Prompt service, courteous employees, a car wash & a ride if I need it. Zach Reed even got my jacket for me because I was cold while waiting for my car. More

by Carrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Reed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2023 -

Toyota of Brookfield responded

Hi Carrie, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Jul 30, 2023 -

Carrie responded

I’ve only owned 2 Toyotas. The first was a 1992 green SLE Camry & my current black 2006 Solara. I’ve had all needed service & maintenance done @ the 2 dealerships & have been mostly satisfied with the service & staff.

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