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312 Reviews of Toyota of Cleveland - Service Center
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November 13, 2023
My service experience was great. My concerns were able to be addressed and I left feeling confident that my problem was resolved. Additionally, I was presently surprised by the hospi My concerns were able to be addressed and I left feeling confident that my problem was resolved. Additionally, I was presently surprised by the hospitality in the waiting area. There was coffee and snacks available. There were also several options of creamers and hot chocolate. There was a counter that I could sit at and plug in and was able to get much work accomplished while I waited. It was an overall pleasant experience! My service rep graciously walked me through the entire process as this was my first time using the service department at Toyota of Cleveland. More
by Mar Stewart
Employees Worked With
Frankie
Helpful November 02, 2023
These folks are professional, knowledgeable and sensitive to you needs. They go out of their way to ensure customer satisfaction. They are timely qith their communication, keeping me Informed every step of t to you needs. They go out of their way to ensure customer satisfaction. They are timely qith their communication, keeping me Informed every step of the way. More
by Sandra Gurgone
Employees Worked With
September 10, 2023
Only thing missed was the filling of the liquids, like windshield washer fluid. Thanks to the tech who filled it up for me efore leaving! windshield washer fluid. Thanks to the tech who filled it up for me efore leaving! More
by Tiffanycw31
Employees Worked With
August 23, 2023
Wonderful at accommodating a customer without an appointment for service. Above and beyond! Combined tow services and finished several hours before the estimate. Thanks! appointment for service. Above and beyond! Combined tow services and finished several hours before the estimate. Thanks! More
by mforrister
Employees Worked With
July 31, 2023
Greeted timely upon arrival. Attention was given to the primary reason for this service appointment. With a future interest in purchasing a new car, I was paired with a knowledg Attention was given to the primary reason for this service appointment. With a future interest in purchasing a new car, I was paired with a knowledgeable sales associate. Follow up was appreciated. Thanks! More
by toney2
June 27, 2023
2010 Prius broke down in the area due to disconnected intake manifold hoses. Cleveland Service dept was responsive to help get us back on the road, but they did not discover the root cause of the vacuum intake manifold hoses. Cleveland Service dept was responsive to help get us back on the road, but they did not discover the root cause of the vacuum hose problem. So 200+ miles later our Prius engine stopped working again right off interstate 75. We lost another day of travel and the added costs. The second Toyota dealer then did more research and discovered a related TSB that Cleveland Toyota did not uncover, and we had replaced a purge valve canister. Green's Toyota in Lexington did solve the problem. We wish our first visit to Toyota of Cleveland had figured it out with our first breakdown. More
by jekcmm
Employees Worked With
June 23, 2023
Really appreciate the service advisor. She is always attentive and responsive to all needs. I fell she is honest and reliable. She is always attentive and responsive to all needs. I fell she is honest and reliable. More
by Chrisjones8383
Employees Worked With
May 28, 2023
Way to go Toyota of Cleveland. You guys have the system down. Great break area too. Now please see if y’all can find my second key fob that’s 6 months late so far. You guys have the system down. Great break area too. Now please see if y’all can find my second key fob that’s 6 months late so far. More
by thenderson
Employees Worked With
May 17, 2023
Good service. Friendly knowledgeable and helpful people. He let me know that by the next service it would be time to talk about tires. No pressure . Friendly knowledgeable and helpful people. He let me know that by the next service it would be time to talk about tires. No pressure . More
by cdmccracken1
Employees Worked With
