Toyota of Downtown L.A.

I went to do a transmission fluid change and they said they changed it, somebody fixed my transmission because I had a little problem with a solenoid and the mechanic told me that the dealer never flushed they changed it, somebody fixed my transmission because I had a little problem with a solenoid and the mechanic told me that the dealer never flushed the old fluid and the charged me $330 for not doing anything the Guy was Carlos Pelayo More

Arroyo was super kind ! Answered all my question and made sure my issues were fixed. She was always fast at replying and keeping me informed. We need more employees like her Answered all my question and made sure my issues were fixed. She was always fast at replying and keeping me informed. We need more employees like her always so kind hearted. More

It was my first visit to this location for regular maintenance due to a recent business relocation. Everything and everyone was courteous during my recent service visit. The only thing missing was a maintenance due to a recent business relocation. Everything and everyone was courteous during my recent service visit. The only thing missing was a complementary car wash which was standard at my prior service location. More

The service here was really bad, my appointment was early in the morning 6:20, and they checked in my car at 7:15am after checked in a lot of cars before mine (and they came after me), they offered me the pa in the morning 6:20, and they checked in my car at 7:15am after checked in a lot of cars before mine (and they came after me), they offered me the package for the maintenance for next 2 years, I got that one and the guy was nice and helped me, I told him I need to work at 10 and I was mad about them tooking too long and the team still took a long time in my car maintenance, they gave my car out around 9:30 and when I was waiting for my car they told me they couldn't find it, they lost it and I had to wait another hour for my car to be found, I was really upset about it and I got my car back around 10:15am, the worst service, I didn't get no discount or nothing but just "sorry miss" after paid for other 4 maintenance, I didn't want those anymore or that wervice, it was really bad and I got late to work More

Gary is the perfect person to work with. For my future appointments, i will always prefer to go with Gary For my future appointments, i will always prefer to go with Gary More

Here’s what went well: Maria heard my complaint about the poor service I consistently get every time I go to this Toyota dealership. She provided an explanation as to what happens during the check in process poor service I consistently get every time I go to this Toyota dealership. She provided an explanation as to what happens during the check in process for service. She provided me with information regarding the cost of my 30K service, provided me transportation to and from my location, and remained pleasant and professional throughout our interactions. The service was completed with the timeframe she stated. Here’s what went wrong: I consistently receive horrible (like, really, really, really bad) service when I arrive to check in for my scheduled appointment. The process for how this dealership checks in customers makes no sense to customers (I wasn’t the only one). It should be super clear what it is because what I experienced leaves me with 👀. On one visit last year, I waited over 90 minutes to be checked in and it took the kindness of one staff person feeling sorry for me coupled with my growing demands to speak to the manger, that finally resulted in my car being serviced. This time, I asked for the 30k service assuming it included a tire rotation. Maria did not explain that this would be recommended only asked if I wanted it. Not understanding it was not included, I said no so the tires were not rotated. Being super clear on recommended services or add ons is critical. More

Very professional, communicative, and friendly. Enjoyable experience! I highly recommend her. Thank you and I hope to do business with you again. Enjoyable experience! I highly recommend her. Thank you and I hope to do business with you again. More

Abraham was Very friendly. Fast service. Will be bringing my car here all the time. Fast service. Will be bringing my car here all the time. More

Jonathan was friendly and highly knowledgeable. Went out of his way to make sure we got what we needed! Thanks!! Went out of his way to make sure we got what we needed! Thanks!! More

María was very profesional and courteous. She made me experience at DTLA Toyota more pleasant. She definitely knows how to treat customers well. She made me experience at DTLA Toyota more pleasant. She definitely knows how to treat customers well. More