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Toyota of Gladstone
Gladstone, OR
7,755 Reviews
Buy your next car 100% online with Toyota of Gladstone. Get instant upfront pricing on all our vehicles. Complete everything from the comfort of your home — without ever having to visit our dealership. Home delivery within 50 miles!
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Thank you very much for visiting the Toyota of Gladstone DealerRater page! Customer service is #1 at Toyota of Gladstone, and I appreciate you taking the time to look at what our customers have to say about working with our Sales, Service, and Parts departments. It is conveniently located, Toyota of Gladstone off of exit nine on I-205 in Gladstone, Oregon, and easy to get anywhere in the Portland or Vancouver Metro area. So please visit us today so we can show you why customer service makes all the difference when purchasing or servicing your Toyota!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday 8:30 AM - 8:00 PM
Service
Monday 6:00 AM - 10:00 PM
Tuesday 6:00 AM - 10:00 PM
Wednesday 6:00 AM - 10:00 PM
Thursday 6:00 AM - 10:00 PM
Friday 6:00 AM - 10:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 7,755 reviews
December 15, 2023
"Sent the following to the Service Director on Nov 29th: On Nov 22nd at 9:30am I arrived at your dealership for my first oil change. My mileage was 4788 and I was informed by my service advisor, Jacks 29th: On Nov 22nd at 9:30am I arrived at your dealership for my first oil change. My mileage was 4788 and I was informed by my service advisor, Jackson Tran, that Toyota’s Care Plan oil change is at 10K miles. I informed Jackson that I was told differently by another dealership but regardless I wanted my oil changed and that I would pay out of pocket. Jackson said he could service my truck under the 10k service which would include an oil change. I agreed to his offer even though I was more than willing to pay for the oil change. The service took a little more than an hour and I drove my truck home. The next day I pulled my truck out of my garage and noticed a drop of oil on the floor. Not a puddle, just one drop so I pulled back in to my garage on my wife’s side to inspect my truck. The first thing I noticed is the oil on my cross frame by the oil drain plug, and the oil filter housing that was still covered with oil. Both of these areas should have been cleaned at the dealership as part of the service. Next there are 2 Plug Hole Drain covers, part # 90950-01A24, that were crushed during the service due to improper location of the hydraulic lift mount. Toyota has a Tech Tip bulletin regarding the proper placement of such lifting point to avoid this damage. Finally, the lifting points on the rear of the frame were incorrect, not spanning the entire width of the Frame rail put undue stress on the interior frame rail resulting in bending the frame. I sent a text to my Service Advisor only asking for replacement of 2 Plug Hole Drains, a $3.00 part, - CRICKETS. I am writing this long email to give you a head’s up as to what is going on in your service department and to request replacement of my Drain Plug Covers. Later that day I receive a response from the Service Director Carrie Colton. He apologized for the service event and offered to replace my plug hole drains and provide a free oil change certificate. At the time I was impressed with Mr. Coltons quick response, however it is now Dec 14th and I still do not have my drain hole plugs. I can only assume that Mr. Colton delegated the task to ship the parts and his staff failed to follow his instructions. More
by helzer61
Employees Worked With
Jackson, Carrie Colton
December 15, 2023
Everyone was really nice. Customer service is the key. I'm so glad I decided to purchase a toyota Customer service is the key. I'm so glad I decided to purchase a toyota More
by Arlene
December 14, 2023
A big thank you to Travis my sales guy! ! I appreciate the fact you were there from the beginning and the end! Loved the no back and forth car buying experience!! Thank you to everyone at ! I appreciate the fact you were there from the beginning and the end! Loved the no back and forth car buying experience!! Thank you to everyone at Gladstone Toyota! I love my new Corolla Hybrid!!!! More
by rsmcclure2016
December 13, 2023
Maricela was great to work with, and was very helpful without pressuring a sale. She made our car buying experience much better than expected without pressuring a sale. She made our car buying experience much better than expected More
by eanavybee
December 12, 2023
Manuel was helpful and attentive, and brought a helpful energy to understand my needs and help me find the car that was best for me. He was so energetic and willing to talk with finance on our behalf and energy to understand my needs and help me find the car that was best for me. He was so energetic and willing to talk with finance on our behalf and see what he could do to help us get the right price for this awesome new ride. Thank you Manuel! More
by ParkereAG
Employees Worked With
Manuel Navas
December 12, 2023
Raul Doroteo doing great job ! !! Good service, good cars ! Keep this way! Happy Holidays! Thank you very much!!! !! Good service, good cars ! Keep this way! Happy Holidays! Thank you very much!!! More
by minerva111
December 12, 2023
Raul was amazing. Very thorough and knowledgeable, as well as patient. I would recommend Raul to anyone looking for a good experience car buying. Very thorough and knowledgeable, as well as patient. I would recommend Raul to anyone looking for a good experience car buying. More
by Hoopz_2310
December 12, 2023
TOYOTA of Gladstone is Very Professional Car Dealership. Logan is the Best Car Sales Rep and gives you 100 Percent Top Notch Service. I Have and will continue to inform others if there considering a new o Logan is the Best Car Sales Rep and gives you 100 Percent Top Notch Service. I Have and will continue to inform others if there considering a new or used Vehicle to come check them out. More
by ben5023
