Toyota of Greenwich

This is my 3rd new Toyota, but first from this dealer. This is my 3rd new Toyota, but first from this dealer. Changed dealers because of the prior service dept. Salesman was very knowledgable and p This is my 3rd new Toyota, but first from this dealer. Changed dealers because of the prior service dept. Salesman was very knowledgable and personable. Knew the car and the competitors. Willing to commit time to make sure we understood the car features and were comfortable in our car choice. Left the test drive committed to come back and purchase the car. Buying trip a disappointing experience. Had to spend over 2 hours haggling and hassling. Hate being asked what I "think is fair to pay for the car". That isn't my job. Give me a good price and let me decide. Trade in value was quoted as 2k below low-end of the email quote provided by dealer's own internet team. I was very explicit that I wanted an all-in number, we agreed to that number and then price sheet showed that number + $700 more in fees. Never showed me the total price on the sales sheet that day (did it on calculator and promised it would be very close to that number). Never discussed extended warranty with me, then tried to sell my wife on it when she came to pick up the car the next day. Would have bought it either way, but didn't appreciate the process. Think that is why he didn't write the price on the sheet the day before. Overall, I would say that I love the car and thought the salesman was knowledgable and helpful, but sales process was a diappointment. More

Good process. Nice car, friendly service. Only suggestion is that Toyota website and brochures are not clear on what the different option packages contain. Thanks. suggestion is that Toyota website and brochures are not clear on what the different option packages contain. Thanks. More

I got the exact SUV I was looking for and the whole experience was great. I walked into the dealership and 2 hours later drove away with my new car. Unbelievable! experience was great. I walked into the dealership and 2 hours later drove away with my new car. Unbelievable! More

Excellent experience. Yuliana found the exact car we wanted when I inquired over the internet. When we came in, we got a friendly greeting from George, who came right up to us and starting working on g wanted when I inquired over the internet. When we came in, we got a friendly greeting from George, who came right up to us and starting working on getting our car. Everyone we met was happy to work with us and we got the car delivered on time and as promised. Would recommend Toyota of Greenwich highly. More

We had a great experience at Toyota of Greenwich. David We had a great experience at Toyota of Greenwich. David Sullivan was an amazing salesman and couldn't have been more helpful! We will buy all of ou We had a great experience at Toyota of Greenwich. David Sullivan was an amazing salesman and couldn't have been more helpful! We will buy all of our cars there! More

Found Greenwich Toyota a pleasure to deal with. Dave followed through and was always available. I checked out other dealers and Dave came through. I will be back. followed through and was always available. I checked out other dealers and Dave came through. I will be back. More

Ease of doing business, Toyota of Greenwich does a great job making the process of selecting and buying a car extremely easy and effecient. I would highly recommend them to anyone looking for a car. job making the process of selecting and buying a car extremely easy and effecient. I would highly recommend them to anyone looking for a car. More

As always, Len was very straightforward with us in helping us choose the right car for our needs. He answered all of our questions and was very patient. He is very knowledgable about other cars in thi helping us choose the right car for our needs. He answered all of our questions and was very patient. He is very knowledgable about other cars in this class. This experience was consistent with our experience with the whole dealership over our many years of doing business there. We know that buying at Toyota of Greenwich and having our cars serviced there will always get us quality workmanship, honesty and integrity. More

Great people. Attentive customer service. Reasonable/fair prices on new car and the trade-in. Delivery as promised. Walk-through car as promise. Clean and timely delivery. No high pressure Reasonable/fair prices on new car and the trade-in. Delivery as promised. Walk-through car as promise. Clean and timely delivery. No high pressure sales pitch. More

My experience with Dave was excellent. It was as hassle free and friendly as I expected. Dave and the team was very knowledgeable and helpful through the whole process. Never was I pressured into somethi free and friendly as I expected. Dave and the team was very knowledgeable and helpful through the whole process. Never was I pressured into something I was uncomfortable with. More