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Toyota of Hackensack

Hackensack, NJ

4.5
4,008 Reviews
Founded in 1981 in Hackensack, New Jersey, Toyota of Hackensack is a premier dealership to find your next pre-owned or new Toyota. Our dedicated team of sales professionals and our knowledgeable service department will help you find what you need and get you on the road as soon as possible. If you're unsure of where to purchase your next car, check out a few of these reasons that make us ahead of the rest. There are other dealers out there, but not all are up to the task of delivering exceptional customer service. In the past, we've received numerous awards like the Parts & Service Excellence Award and the #1 Toyota Certified Pre-Owned Dealer. However, the one that we have the most pride in is our President's Award. Each year, Toyota bestows this top award on only a few dealerships in the country based on excellent reviews in sales and service satisfaction, vehicles delivery excellence, and employee training and certification.
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278 River Street

Hackensack, NJ

07601

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Showing 4,008 reviews

November 09, 2021

Very professional and helpful. Answers all the questions in details so that you will not get lost. Very well recommended. More

by Noms622
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Canlas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank from service department
Nov 09, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with both the Sales & Internet was above your expectations! Thank you for your business! Enjoy your new purchase!

November 08, 2021

Great as always. Service is efficient. And the people there are always nice. See you in the next visit. More

by ERICK7648
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Rodriguez
Nov 09, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your service visit was efficient. We appreciate your business! We look forward to having you service with us again!

November 06, 2021

The sales consultant that work with me, was pleasant, attentive, friendly and was happy for me 😁 I got the vehicle at the end of the paperwork Thanks Toyota of Hackensack. More

by sat3392
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Louissaint
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Toyota of Hackensack responded

Thank you for your feedback! We are glad to hear that your experience with Melissa was pleasant, attentive, & friendly. We appreciate your business! Enjoy your new purchase!

November 05, 2021

Great service, very profesional, excedes all expectations. Visited 4 dealers before an none of them met my needs until I finally came to Hackensack. More

by raton07105
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Puentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with John & Mario was the best among the four dealerships you visited! Thank you for your business!

November 05, 2021

I have been a client for over 17 years toyota of Hackensack has always maintained the highest level of service. I could not be happier. Would not go anywhere else More

by MAYRENING_REYES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paulo Almeida
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We really appreciate that you have been a client of the dealership for over 17 years! We appreciate that you chose us for your vehicle needs. Thank you for your business!

November 05, 2021

Bad customer service, I call the dealer for information about my car, no answer. And then no one call me back More

by AFG_1710
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paulo Almeida
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2021

Benn doing business with Toyota of Hackensack for many years. I am always treated like a king by the staff. The service Department is Excellent ++ And the repairs and checks that they do are on the money More

by MRKELSO55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Sisakova
Nov 09, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We appreciate that you have been a long time customer of our service department! We appreciate your business! Thank you for servicing with us!

November 05, 2021

I could not be more pleased with my salesman John Reyes. He was so polite and helpful. There was no pressure , he took care of everything. I would highly recommend him to my friends and family. Great job JP More

by md3447
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Reyes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that your experience with John Reyes was both polite and helpful. We do appreciate referrals! Thank you for your business! Enjoy your new purchase!

November 02, 2021

Miriam is very helpful. She really took care of me until the end. I will recommend her to my friends. Thanks Toyota Hackensack More

by JUN_LAFIGUERA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miriam Shanken
November 02, 2021

I am very happy dealing with Susanna she is very dedicated and very helpful in answering my questions. I go without appointment and they always take care my problem even though I have to wait few h More

by MIRIAMAMELIA15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
n/a
Nov 11, 2021 -

Toyota of Hackensack responded

Thank you for your 5 Star review! We are glad to hear that you experience with Susanna in our service department was helpful! Thank you for choosing us for service! We appreciate your business!

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