I've never written a negative review in my life, but this is a first where I'll have to do so. I was in the market for a Toyota Corolla 2018 LE model. I called this dealership, Irving of Toyota, on exactly July 18th, 2018 at 4:10pm and spoke with a sales representative named Kelsey. I asked her for this specific car and she told me they had a few in the colors I wanted and also some other colors. They also gave me a quote of $16,903.40 driveout price for the car. So I said I was on my way. I drove literally for an hour and arrive at the store around 5:00pm that day. I asked to speak to Kelsey about the car and they gave me another representative named Brianna claiming that Kelsey was currently busy. First Red Flag, but I went along with it because I just wanted to see the car and buy it.
Brianna sits me and my family down and ask us standard questions about what car I'm looking for. I tell them upfront "Hey, I'm just here to purchase the Toyota Corolla 2018 LE model you guys have. Financing option. Color either grey or silver (Kelsey, the representative on the phone, told us they have these two colors we want). I see you guys have a 0% APR option promotion online, so I would like that aswell."
I'm just completely straight forward to Brianna on what I'm looking for. Brianna said "sure let me bring the car to the front, so you guys can drive it and get a feel for it."
I said respectively "No that's okay, we've already driven it before so no need for a test drive. We just want the price of the vehicle, so we can purchase it."
However Brianna was adamant on bring the car to the front to atleast let us see it; even getting the manager to come over and say "It's our policy to show you the car before you buy. All you have to do is see it just to make sure it's what you want."
So I think to myself "Okay policy is policy." So I say "Sure, I understand we'll wait for you to take it out." Time goes by and we end up sitting there for around 45 minutes just waiting for Brianna to come back. Well, another person comes. Second Red Flag. I couldn't catch her name, but she was a female and who said she was "director of internet marketing," as she herself told us.
I was really confused by why there was a whole new person talking to us again, but I soon realised after she started speaking what was really happening. She told me that the Toyota Corolla 2018 LE were all sold out and the last of them sold in between the time I was driving there. Every. Single. Corolla. However, she quickly tried to brush it off saying we have plenty of the Toyota Corolla 2018 SE models available. If anyone doesnt know the LE models are the cheaper models while the SE models are usually 2k-3k more expensive.
I knew right then and there what had happened. We were lied to about the availability of the LE model, so the dealership could have us come there and try to sell us the SE model instead. Effectively eliminating the quote we got on the phone and forcing us to spend more then we were comfortable with. The dealership knowing we had driven an hour to get there, probably assumed we were vulnerable aswell.
This is disgusting tactic where the dealership will lie to you that they have a product available, make you drive there thinking you'll get the product and then claim the product was sold. However, they have a more expensive product that their willing to sell you.
My family and I left the facility claiming calmly that you guys decieved us and we would be leaving. The manager came and tried to talk to us still while we were leaving through the door insisting he would give us a deal on the SE model. We didn't want to hear it and left.
I do want to say that I'm not bashing Toyota as a company as all. I've been a Toyota customer for years with even my first car being a Toyota. They're reliable, amazing, safe cars that have literally saved my life in past accidents. I absolutely love there cars and I recommend them to my family and friends all the time. What i'm criticizing is the dealership and what they did to me and my family