Toyota of Irving

I had already got my loan form the bank accepted and was on my way down from my home town to purchase the vehicle that I had discussed with a salesman down at this dealership and we had already agreed on a on my way down from my home town to purchase the vehicle that I had discussed with a salesman down at this dealership and we had already agreed on a set price therefore I had applied for a loan at that set price, however his boss had raised the price without any notice. As I raise the question to why he would do that without telling me, and why they hadn’t kept the price they had promised me out the door it is one thing to tell me that it was their mistake, instead of dealing it unprofessionally the way the salesman’s boss had did, at the end of the day a little honestly and owning up to your mistakes would go a long way, but when when you don’t acknowledge what you had done and approach things with the attitude that he did, you might reconsider your profession, or find something that doesn’t have to deal with customer service. I would have been fine paying the extra amount that he had told me if he was a little nicer about it and let me know ahead of time so I request that exact amount, but raising the price while I’m making the drive to go purchase the vehicle without notice is a different story. More

This dealership tried a bait and switch. Told me they had the vehicle I wanted but they couldn’t get it down to my price. They would be happy to get me into a different car. When I pushed to Told me they had the vehicle I wanted but they couldn’t get it down to my price. They would be happy to get me into a different car. When I pushed to get hard numbers from them they admitted the car had already sold. More

Was treated with respect, and negotiated a fair price on a new Toyota Corolla. Put down a deposit, and have to wait about a month for delivery. Asked for home delivery - affirmative! Sales folks were friend a new Toyota Corolla. Put down a deposit, and have to wait about a month for delivery. Asked for home delivery - affirmative! Sales folks were friendly and helpful (Lilly & Johnathon). More

Very rude people. Really bad experience,and unsatisfactorily experience.especially with SANTHOSH BABY,very very very very rude,un Really bad experience,and unsatisfactorily experience.especially with SANTHOSH BABY,very very very very rude,un polite uneducated person shouldn’t have that kind of job in this company,very disrespectful.and disappointing. I did not expect this kind of actitud from a Toyota employee. More

The Best Dealership and Service! They work with you to fulfill your needs as best as possible! I will not go to any other dealership! fulfill your needs as best as possible! I will not go to any other dealership! More

Came in to pick up the car I had made a down-payment on. Right off the back the VIN# had changed and my salesman had told me "that VIN is temporary before the car is made". During finance they increased the Right off the back the VIN# had changed and my salesman had told me "that VIN is temporary before the car is made". During finance they increased the price by a small amount ($20) and were frustrated that I inquired about it. They did correct it so no complaints there. The issues began when I drove my brand new car off the lot. With 9 miles I had four malfunctions pop up related to the safety features. I took it in and was met with terrible customer service. I was made to wait while they diagnosed it, they weren't able to and had me test drive it just to bring the errors back up and prove it to them. After waiting again they simply asked me if I wanted a rental car without letting me know what the real issue was until I pressed for it. Now began the hour wait for a rental car. My brand new car barely got off the lot before going into service with not anything as simple as an apology or any reassurance this was an anomoly. Didn't realize how far Toyota and its team has fallen. More

I will never go back to this location. I had to wait 2 hours for changing one tire. In last service cabin filter and oil filter were missing which I had them newly in the service before that. How can we b hours for changing one tire. In last service cabin filter and oil filter were missing which I had them newly in the service before that. How can we believe that whether they replaced or not. Even the employees are not friendly. More

I will never go back to this dealership again.. Sold me raggedy RENTAL VEHICLE. too bad I didn't know that until after I bought it and looked up the vin smh. Also I bought it and it had the engine light on raggedy RENTAL VEHICLE. too bad I didn't know that until after I bought it and looked up the vin smh. Also I bought it and it had the engine light on but I thought it was something minor well it wasn't I actually had to go to nissan dealership and get it fixed thank God it was under warranty but I would never recommend this dealership and they said only 1 owner lol yes bc It was a xxxx rental from a rental company...god knows how many people drove that car before I got it More

Just got a new TRD Pro 4Runner, Brian Smith was awesome in making it happen. I would definitely come back here for my next Toyota in making it happen. I would definitely come back here for my next Toyota More

Was offered an Enterprise rental vehicle while my car had over $1,400 of maintenance performed. Unfortunately there were no Enterprise employees there either to sign out the vehicle, or accept it back in wh over $1,400 of maintenance performed. Unfortunately there were no Enterprise employees there either to sign out the vehicle, or accept it back in when I returned. Was dependent upon Toyota of Irving personnel to ensure it was returned. The next thing I knew I found a $50 charge to my credit card. A day later a credit for a bit under $37 showed up. Both without contact or explanation. DO NOT EVER ACCEPT A RENTAL VEHICLE FROM ENTERPRISE, even if it is being "supplied" by the service department. Depending on them to ensure your treated fairly by Enterprise is a big gamble. As a result of my contacting Josh Morales an additional credit has been given to zero out any cost to me. Thanks Josh. More