Toyota of Kirkland

Maintenance service My prius had a cranking noise the morning I brought it in for a regular oil change. I did not tell them the issue but they caught it and fixed it for My prius had a cranking noise the morning I brought it in for a regular oil change. I did not tell them the issue but they caught it and fixed it for me with no charge. It was covered under warranty even though my car was over 140k miles. I have experience with a couple of service reps and the best one is Shawn Lindsey. He was really helpful even when he was not the one taking care of my vehicle. I had waited to pick up my car for some time because the person in charge of my vehicle was nowhere to be found. I noticed he is very diligent with his work, very courteous, good customer service and I will be making sure to go to him in future. More

Trading In 2013 Tacoma For 2017 Tacoma I had a tremendous extra erience at Toyota of Kirkland. I met with Jordan Holen around 10:30 am, and I had traded on my old Tacoma for a brand new Lim I had a tremendous extra erience at Toyota of Kirkland. I met with Jordan Holen around 10:30 am, and I had traded on my old Tacoma for a brand new Limited Tacoma in about two hours. I was able to pick up my vehicle later that night. I also followed up to have accessories added (tri-fold cover, step rails, and bed mat) and was equally satisfied with the service between Ryan, Jordan, and everyone else who helped me. Jordan even made sure that my rental car was an SUV so I could transport my work materials. I have long used Toyota of Kirkland for my service needs, and I was equally satisfied with my service when it came to purchasing a new vehicle. More

Fantastic service Can't say enough about the wonderful service I received! Came in for a service recall on my Prius and was delighted by the ease of the process, intera Can't say enough about the wonderful service I received! Came in for a service recall on my Prius and was delighted by the ease of the process, interaction with the representatives, and convenience of the loaner car. I live in Seattle but will make the drive to this dealership for my service from now on! More

Extended Serv iced Agreement Service agreement was sold as a 50% savings from pay as you go service. The cost was $1355 for all service through 55,000 miles. The services would av Service agreement was sold as a 50% savings from pay as you go service. The cost was $1355 for all service through 55,000 miles. The services would av cost me only $900 for that same time period if I had paid individually for them. More

Extended warranty I bouht and extended warranty a year ago a now that is time to used for i minor repairs on the break disc . I can used because , break are not cover I bouht and extended warranty a year ago a now that is time to used for i minor repairs on the break disc . I can used because , break are not cover on the waranty. But the charge on my financial loand more that 2000.00 that has not been credited bon my account after was canceled almost a year ago. More

BE AWARE! My husband and I have been customers of this Toyota dealership for over a decade. We own 2 Toyotas and frequently get serviced at this location. When My husband and I have been customers of this Toyota dealership for over a decade. We own 2 Toyotas and frequently get serviced at this location. When my brother moved to this country and finally came to a place where he could purchase a vehicle, we naturally suggested this Toyota of Kirkland. It was about 3 months after purchasing the used 2004 TOYOTA RAV4 that the oil light on the dash turned on. My brother took it to this dealership to get an oil change and figured that it was taken care of. A month later the oil light was on again. He checked his dipstick and noticed that it was dry. At this point we weren’t sure if the Toyota dealership had sold him a car that was leaking oil or whether they had never actually changed his oil when he went in for an oil change. We went in and spoke with several folks at the dealership. After explaining the situation with the car, their cost estimate, without even looking at the vehicle, was $4,000 - $5,000. This is a very expensive amount to spend on fixing a first purchase car. Their other suggestion was to purchase another car but at an extortionate interest rate since my brother had not paid his (leaking?) RAV4 off. Remember, my brother had only recently moved to America and was hoping to build credit history with this purchase. It’s been over a month since we left the dealership without a resolution. My brother changed his own oil and – guess what – no problems with it. The service department had never changed his oil. I’m not sure if this was intentional on their part – to get him to come in and purchase a new car at the higher interest rate – or whether it was negligence. Either way, they failed to come up with a satisfactory solution to this problem. My husband and I have since stopped taking our vehicles to get serviced at this Toyota and are instead using alternate options (i.e Jiffy Lube). They have definitely lost us as customers. More

Awful customer service Horrible customer service. I bought a certified truck with an extended warranty. Shortly after purchasing i noticed a part missing. Took it in and Horrible customer service. I bought a certified truck with an extended warranty. Shortly after purchasing i noticed a part missing. Took it in and of course they say it isn't covered. Service dept told me to take it up with sales. Sales said maybe they cld do something but they were too busy to deal with me and wld give me a call the next day... Surprise.. No call back. I called corporate who opened a case and also said I'd get a call back within 2 days. 2 weeks later and still no call back. I called corporate back and they said to take it up with the dealer. It wouldn't have taken Toyota much to do the right thing (I.e., $60 part), but instead they've decided to create a dissatisfied customer. I do love the product but their customer support sucks. Buy your Toyota somewhere else. More

Poor customer handling ethics Let me me short, we would never walk-in here ever and would never advice someone to do so as well Let me me short, we would never walk-in here ever and would never advice someone to do so as well More

Zero Ethic, they are a waste of your TIME. They have no customer handling ethics, do not have a sense of first come first serve knowledge too make a customer come, sit fill paper work and give They have no customer handling ethics, do not have a sense of first come first serve knowledge too make a customer come, sit fill paper work and give preferencial treatment to a group that comes way later after you - SAVE YOUR TIME, TAKE YOUR BUSINESS ELSEWHERE... They are horrible. More

Great First Experience My fiance and I went in to Toyota of Kirkland on Friday to just browse the selection and see options for his first vehicle. Troy Brandon helped us loo My fiance and I went in to Toyota of Kirkland on Friday to just browse the selection and see options for his first vehicle. Troy Brandon helped us look at some vehicles but my fiance really had his heart set on the Toyota Tacoma. Troy worked all night with the bank to ensure we got the loan that we could easily afford, and we could not be more thankful. We got above and beyond service from the beginning to the end! Sabeena Srambickal was also so helpful with the ending process of showing us the specs of the new truck. Troy literally made my fiance's dreams come true! More