Toyota of Lake City

I wanted to commend James at Toyota of Lake City for his help and time while shopping for a car. Although I did not but a car from him at the time he was friendly and low pressure while helping me learn abo help and time while shopping for a car. Although I did not but a car from him at the time he was friendly and low pressure while helping me learn about multiple cars. He heard what I was saying and respected my time and needs for a car. He shared information that was VERY helpful to me but listened to what I was asking for! Also I had my daughter with me and he was very engaging and pleasant. I will bring my service business to the shop based on his interaction and I would encourage others to see James for a pleasant experience at the car lot! Thank you James! More

Service was above and beyond! As we drove from our home in Corvallis, Oregon to Seattle on Friday, July 16, 2021, more and more lights started flashing on our car. By Saturday morning it wouldn't start an in Corvallis, Oregon to Seattle on Friday, July 16, 2021, more and more lights started flashing on our car. By Saturday morning it wouldn't start and we were due to return home the next day. We were pretty desperate. We had it towed in and were told they were fully booked but they would do their very best to take care of us - and they did. Even though, being from out of town, we were obviously not going to be repeat customers, they went out of their way to get parts for us and even stayed late to get the work done. We were grateful beyond words. More

Buying my new car today was incredible. Chris Papas the GM knows how to train his staff to provide over the top customer service. Thank you. GM knows how to train his staff to provide over the top customer service. Thank you. More

3 Hour Process - Left with Regrets We called ahead to see pricing on a used Prius and it seemed to go well so we told them we would be there in 45 minutes. They asked when we would arr We called ahead to see pricing on a used Prius and it seemed to go well so we told them we would be there in 45 minutes. They asked when we would arrive so they could have the car out front. When we got there they told us the car was in Kirkland and wouldn't be back for half an hour. 45 minutes later it showed up. We took it for a test ride and there was a definite but mild dog smell in it, so we negotiated the price down some and moved on. It took three hours betwen the time we stepped in door and closed the deal, and of course the costs of some small print items were higher than quoted over the phone. They detailed the car to try to get rid of the dog smell more and we drove it home. I can't clearly claim that the battery or engine had known issues to the dealership but about the fifth time I tried to start it, after not driving it for six days, it was completely dead. Looking back at the day we bought and the fact they had to drive it to Kirkland, I wonder if they knew it had issues that could be temporarily covered up by a nice long drive. Also, the car smell got worse within a week of the detailing, so it would make a lot of sense that they drove it to Kirkland with the windows open to try to hide the smell before our test ride. The whole process was uncomfortable and too many things were off for me to believe they are anything but dishonest. I called about the car not starting and they told me the manager would call back but he never did, so they probably checked their notes and realized it was better to avoid responding. Needless to say we will never do any business with them again. We had serviced our 2016 Prius with them for years but the relationship is over. More

Chas at Toyota of Lake City is the best sales person! He went the extra mile to find the exact car I was looking for. There was one out there with the right exterior color, but not the interior color that went the extra mile to find the exact car I was looking for. There was one out there with the right exterior color, but not the interior color that I wanted. He could have left it at that, but he didn't. He kept looking until he found the right color combination with all the extras I wanted. You can't go wrong working with Chas! More

Just what I wanted! I had been looking for a "new" used 4x4 for the last few months. This was to be my primary vehicle, so I was really picky. I was on Craigslist daily. I had been looking for a "new" used 4x4 for the last few months. This was to be my primary vehicle, so I was really picky. I was on Craigslist daily. Occasionally I would visit a dealer site. I happened to look at Lake City Toyota, saw a Highlander listed that must have just come in. It said call for price, I hate that. I stopped in Memorial Day on my way to the cemetery and talked to Chris the GM. He found the Highlander and I checked it out. It hadn't been prepped or anything, but, I liked it. He made me an offer. A good offer. I drove it and decided that day to take it. Olie, the salesperson, worked with me to make sure this is what I wanted and to make sure things went smooth. There were some cosmetic issues, but, it is a used vehicle. They found one major thing that would have killed any profit they were going to make and I said to let it go. It's not a safety thing. Shay, in financing, who is great, worked with me on financing and I wound up with a better deal than either of my Credit Unions could do. Olie made sure I knew everything about my vehicle before I drove off the lot. She also got the owners manuals. 5 stars for Chris, Olie and Shay. I will recommend this dealer to others I know. More

Our sales person was awesome. We were there yesterday to purchase a car for my teenager. The staff were very friendly and helpful. Ali Haider helped us find the vehicle that fit ou We were there yesterday to purchase a car for my teenager. The staff were very friendly and helpful. Ali Haider helped us find the vehicle that fit our needs and we were able to drive the car home today! This is our second purchase from this dealership and we have regularly been servicing our car there as well- our experience yesterday reinforced what we already know about the staff and culture there. Keep up the good work! More

recalls they are not nice at all from customer service to manager they make my husband sign without putting any money then when he went back to picked up t they are not nice at all from customer service to manager they make my husband sign without putting any money then when he went back to picked up the car they show him more than 800.00 dollars and told him it was on the bottom of the page under you signed it but It was not any amount of money on that paper and did not as for the car service I went for recall NO CHARGE I am very mad to them I DO NOT RECOMANDED.... More

Jara Dura is a great sales person thanks Jara, you made me feel very comfortable throughout the process. I like your calm, style. Didn't make me feel pressured at all. Good way to go! thanks Jara, you made me feel very comfortable throughout the process. I like your calm, style. Didn't make me feel pressured at all. Good way to go! More

Worst experience I have had at a car dealership After putting a deposit down on a vehicle and committing to pay list price over the phone I was told that a purchase order was in and the car was ours After putting a deposit down on a vehicle and committing to pay list price over the phone I was told that a purchase order was in and the car was ours. We drove two hours to pick up the car and 15 minutes before arriving we were called and told that they sold it to another customer who offered to pay above list price. They insisted that they didn’t knowingly leverage our offer to rip off another customer and acknowledging that mistakes were made on their part they told us that they ‘wanted to make it right’. They encouraged us to look at a car that was over our budget and after repeatedly appealing to the sales person to be straight with us she assured us that they would be able to lower the price in light of what happened. After stringing us along for hours it was apparent that they were not even attempting to “make it right” but instead trying to upsell us on a car we knew from the beginning that we could not afford. I felt unheard, disrespected, and dehumanized throughout this entire experience. They do not honor their word and wasted our entire day. They had plenty of opportunities to level with us and salvage this experience instead we were lied to repeatedly and in the end, it was obvious that we were only a paycheck to these folks. More