Toyota of Lancaster - Service Center

Clean, organize, and friendly. Didn't wait too long. Fast service. I always feel welcome. Didn't wait too long. Fast service. I always feel welcome. More

Service advisor Nancy Rojo was very helpful, efficient, knowledgeable, friendly and professional. I had a very good experience. knowledgeable, friendly and professional. I had a very good experience. More

My first visit is ok. The 2nd time they send me msg that my part is already in. But when I arrived, the parts are not there, waste of time for me. Then after that no follo The 2nd time they send me msg that my part is already in. But when I arrived, the parts are not there, waste of time for me. Then after that no follow up, my car is not yet done. Toyota send me a survey. Then I rate as poor performance,. After that Toyota contacted us and they fix our car. And I’m happy about of what they did in the last visit. The services is fast and good. So for the last visit , I’ll give them 5 star. Thank you Toyota… More

The last visit was good. It was fast and good costumer services . Hopefully they will maintain the good services that they performed. Excellent!!! It was fast and good costumer services . Hopefully they will maintain the good services that they performed. Excellent!!! More

Douglas Velasco has been my service advisor for the past 8 or 9 services now and he's been the reason for going back. 8 or 9 services now and he's been the reason for going back. More

I just Love Toyota of Lancaster! Customer service is top Notch!! Any time I’ve come in I’ve received Exemplary customer service!! I can’t remember young man name he remove melted gum Customer service is top Notch!! Any time I’ve come in I’ve received Exemplary customer service!! I can’t remember young man name he remove melted gum off my car & Tawnya always such a joy to work with!! Best decision I’ve made purchasing from Toyota of Lancaster!!!! More

I've never been to a dealership where we have to retrieve our own vehicles after service. Not only did I have to retrieve my vehicle but I had to search for it as the rep only potied and handed me my keys. our own vehicles after service. Not only did I have to retrieve my vehicle but I had to search for it as the rep only potied and handed me my keys. This may seem minor but it is definitely an inconvenience. And there's no complementary wash More

Doug Velasco is an excellent Service Advisor. Doug will never try to sell unneeded repairs always has vehicle ready as promised. Doug will never try to sell unneeded repairs always has vehicle ready as promised. More

Toyota of Lancaster is simply the best ! I'm very satisfied with everyone in the service department .I highly recommend Toyota. Douglas Velasco was my service Rep and I'm very pleased with I'm very satisfied with everyone in the service department .I highly recommend Toyota. Douglas Velasco was my service Rep and I'm very pleased with his knowledge, communication, timely matter and efficiency . I only go to Toyota for my car service needs because when I go I always feel at home and comfortable. Overall I'm very pleased with the service dept ,service employees and the customer service representatives at the call center .Jason Gonzalez the technician is the best ! More

Receptionist was very professional & super kind. She explained clearly about my question. I am satisfied. She explained clearly about my question. I am satisfied. More