Toyota of Lincolnwood

As a walk in customer I was received warmly. The wait was no longer than I experienced as a customer who had an appointment at other dealers. The servicer was careful to explain what had been done to my vehi no longer than I experienced as a customer who had an appointment at other dealers. The servicer was careful to explain what had been done to my vehicle and when I should expect to return. the waiting environment was comfortable as well. More

Despite my sister's experience at Grossinger (leaving a $500.00 deposit for a car that never appeared, and having to fight to have her money refunded) I attempted anyway to lease a sienna from your dealers $500.00 deposit for a car that never appeared, and having to fight to have her money refunded) I attempted anyway to lease a sienna from your dealership. On Saturday 5/23, we worked with Kevin for 2 1/2 hours on a lease deal. We agreed on a lease payment with nothing down at my current lease payment of $382.00. I preferred a black sienna, and was told Kevin would search for one and to check back in a couple of days. Tuesday, I called Kevin's cell, left a message. Spoke with Chris who assured me "it's no problem to get the car, just come in, we may need to re-do Kevin's deal, but we will get your car." I did, the deal was re-done at $390 (why the price increase i don't know). I left a $100 credit card deposit. Again, why was this not done on Saturday? Thursday, no call from anyone. I know there is a black Sienna at multiple dealerships from my own investigation. Call Chris, "he is with someone". Three hours later Chris answers my second call "Oh, I just got it in; having trouble locating the car-Libertyville wont release it to us." I am now beginning to feel a bit played... It's six days, the lease incentive is running out, I make a decision to check out the other dealerships. Thursday evening I return to Grossinger to cancel the "order" and refund the deposit. I am told 3-4 people have to sign a piece of paper before I can be refunded $100! "I'm not trying to hold on to your money" Chris said. REALLY! "This guy who sits here is friends with a guy at another dealership, he can probably get your car tomorrow morning, do you want to wait?" REALLY! Left the building, called Chase bank and flagged my credit card for the deposit. After visiting two reputable Toyota dealerships it became apparent that there was NO POSSIBLE WAY, your deal was ever going to go through. Nor had you contacted them for their black Sienna's. As a fluke I googled Grossinger dealership ratings. Wow, I guess I should have done that before I entered your building... More

Newer buy car from them. And if you want to buy it, then do not accept any repairs or manuals or second keys. Be carefull and do not trust them. They make changes in date, promise you what ever you ask for do not accept any repairs or manuals or second keys. Be carefull and do not trust them. They make changes in date, promise you what ever you ask for and after you pay...you have just what you sow before you pay. I am talking about used cars. More

This was my first time buying a new car. And I went to look by myself (I am a 20-something woman). I was a little nervous about the treatment I would receive being a woman and flying solo. But I was impre look by myself (I am a 20-something woman). I was a little nervous about the treatment I would receive being a woman and flying solo. But I was impressed by how up front and personable Dean was. Everyone else I encountered at the dealership was very friendly, i.e. saying hello and asking if I had been helped. The finance guy offered his bottom line and itemized all the details. I wasn't ready to commit and also wanted to shop around. He told me to try to find someone who could beat his deal. I tried and I couldn't. I was warned about hidden fees they would try to sneak in at the end. But the price I was told was the out the door price. I went back the next day to make the purchase with some moral support from my dad. They still talked to me as the purchaser and didn't talk over me to my dad. The only complaint I have is that I spent a lot of time sitting at the salesman's desk waiting and I thought the process could have been a little more efficient. Overall I had a good first time buying experience and would recommend this dealership to friends and family. More

DO NOT SUBJECT YOURSELF TO DEALING WITH THESE PEOPLE!!! DO NOT SUBJECT YOURSELF TO DEALING WITH THESE PEOPLE!!! I have been researching used cars for about a month now. I came across a RAV-4 advertised DO NOT SUBJECT YOURSELF TO DEALING WITH THESE PEOPLE!!! I have been researching used cars for about a month now. I came across a RAV-4 advertised both on this dealers website and the Tribune. I go to the dealer on a Saturday and don't find it on the lot. I speak with Joseph in sales who then walks the lot with me, and doesn't find it either. He tells me it was sold on Thursday. He took down my information and said he would contact me if they got another in stock. On Monday I get a call from Richard who asks, "So I see you're intereted in a RAV 4, What can we do to earn your business?" I tell him to have one in stock since they didn't have one when I previously visited. He tells me they have one in stock, and begins to describe it. (IT'S THE SAME ONE I WANTED TO SEE!!) He asked if I wanted to come in for a test drive, we set an appointment for Thursday evening. On Tuesday I come home to TWO seperate messages. One from "Christopher, the sales manager" asking me to call him to confirm my appointment for Thursday (Also asking me 'what can we do to earn my business), and another from Richard ALSO asking me to call him to confirm the appointment on Thursday. I quickly return Richards call to confirm, and he says the car is still on the lot and he will see me Thursday. (Did they really need to have TWO different people call 1 hour apart to leave a message?) When I arrived on Thursday evening, I asked to see Richard. When Richard comes to greet me, I introduce myself reminding him about our appointment, he had NO CLUE who I was. He asks, "What car were you interested in?" I tell him the RAV 4. "The 09 one right!" I said, "No the 06!!!" He says he will be right with me...comes back 5 minutes later with ANOTHER salesman Jimmy, and tells me Jimmy will now handle this. (He was obviously with someone else but couldn't communicate to me!) Jimmy says he needs to find the keys and pull the car up. 15 MINUTES LATER, he finally arrives with the car....THE WRONG CAR. I tell him about the one I was looking at, and he says, they already sold it a while ago. This car had a HUGE dent in the side of it! This was a typical case of BAIT AND SWITCH. So when they ask you "What can we do to earn your business?" Tell them, BE HONEST WITH ME!!! More

went there months ago to buy a car, after reading reviews about mob men working there and bad service we still went there to find a good deal. matt and some salesman were way to pushy, also as we were leavin about mob men working there and bad service we still went there to find a good deal. matt and some salesman were way to pushy, also as we were leaving my friend saw someone she remembered that she says was involved in organized crimes. when we asked the salesman you that was he sai his name was johnk, i guess all the reviews online are true. they hire gangsters and give bad service, ironically as we were leaving, johnk held the door open for us and asked if our experience was a pleasant and if there was anythng we can do to make a deal, no thanks!!! More

Came to Grossinger 1 day ago. Salesman had no idea about the car, I am not shure he can even drive the car. They wanted to give for my car 5000 less that kbb trade in value. I would never go there again. I the car, I am not shure he can even drive the car. They wanted to give for my car 5000 less that kbb trade in value. I would never go there again. I was couple times at grossinger Chicago on Wells street, they are professionals and know their business More

This by far was the best buying experences I have ever had. The people are wonderful and thoughtful. The whole team was wonderful thru the whole transaction. I had an issue and they took care of it right had. The people are wonderful and thoughtful. The whole team was wonderful thru the whole transaction. I had an issue and they took care of it right away at their expense,it was around $500.00. They said the way I approached them was very kind and I beleive you always get more with honey than you do with viniger and that has always been my approach. I wish other business could do as well as they do. Thank you so much. I think it is important that I take the time to make everyone aware how great they are, because as you can see they sell alot of cars and service thousands of people and only a few have comments and as the norm they tend to be negative.I know they take care of alot of their customers ,as if they did not I am sure they would not be in business for almost 90 years !!! Thank you again grossingers !!!!!! Very Satisfied. More

I purchased a vehicle on 10-28-08. This was a 2004 Lexus for $20K. The windshield was cracked, lighter not working, vanity mirror not working, and front bumper scratched.. The sales rep RENATO assured me for $20K. The windshield was cracked, lighter not working, vanity mirror not working, and front bumper scratched.. The sales rep RENATO assured me these items would be repaired. Was given the car without an owner's manual as well. Brought the car back the following day and was given a "loaner" which was extremely dirty. Returned to following day approx. 2 hours earlier than planned and they hadn't even looked at the car. My understanding was ALL REPAIRS were supposed to have been made. This was why they kept the vehicle overnight. Was first told the parts were burned out and a part needed to be ordered. Was then told it was just a fuse and it was replaced. Never looked at the windshield or the vanity mirror. Made appt to bring the car back again. Brought the car back and was again given a "loaner." This "loaner" did not start the next morning thus I had to call a cab to get to work the following morning. Grossinger picked me up from my job (a mile from the dealership) with MY VEHICLE and I brought Grossinger employee to my house where he could not start the car. He took the keys with him. Perhaps 2 or 3 evenings later a tow truck driver calls me and asks "what kind of car is it I am having towed?" I explained this is Grossinger's vehicle call them. He called 2 or 3 times requesting to know what kind of vehicle and telling me to bring him keys. This was a joke. Apparently they pay no attention to "DETAIL." Upon closer inspection of my vehicle, they repaired the scratch and broke the bumper (missing a clip), car had been driven approx. 50 miles and was down 1/4 tank of gas. All they had done was touch up the scratch. Windshield is still broken, vanity mirror is still not working and now the bumper is damaged. Grossinger says in "good faith" they will mail me a check for my cab fare which I incurred because their "loaner" car would not start and when I'm down 1/4 tank of gas to bring it in and they will fill it. They advise me that all the rest is at my cost? I am still arguing with them as of this date. If anyone else has had similar problems I would love to hear about it. Wouldn't shop there again if you paid me. More