Toyota of Naperville - Service Center

Great customer Service by Aron Torres-The Assistant Service Manager! I would like to thank you and appreciate your on-time and professional assistance provided for all customers. I highly recommend him Service Manager! I would like to thank you and appreciate your on-time and professional assistance provided for all customers. I highly recommend him for a great customer service experience for the other clients. Thank you More

I had a older 2004 4 runner that need work brought it into service Andrea Sanchez wrote me up a awesome service writer very professional. Found what was wrong ordered the part need it over night. Andrea into service Andrea Sanchez wrote me up a awesome service writer very professional. Found what was wrong ordered the part need it over night. Andrea got me home and back the next day had it done wow. service department blew me away I have bought cars from Toyota of Naperville in the past nothing has changed even being gone since 2015. Thank You Mike S More

I had such a wonderful experience with this dealership. Everyone there was very helpful, friendly, and professional. My car was worked on quickly. Mike Beck also assisted with my screen since we were not Everyone there was very helpful, friendly, and professional. My car was worked on quickly. Mike Beck also assisted with my screen since we were not sure how to get car play. He showed us where the USB needed to be plugged in. We were plugging it in the wrong spot. Even service dept did not know. Mike was very knowledgeable and amazing to help us so quickly. Thank you Mike! You will have our business when we trade in our car in the future! More

Caleb Oneil is outstanding! He provides a seamless luxury experience the minute he greets you until your car is ready for pick up. I really appreciate it. James Pontrelli He provides a seamless luxury experience the minute he greets you until your car is ready for pick up. I really appreciate it. James Pontrelli More

After 16 years of wonderful service and performance our Prius had to be retired. We were most grateful for the help given to us by Jacub. He made the end of car life care easy for us and we were grate Prius had to be retired. We were most grateful for the help given to us by Jacub. He made the end of car life care easy for us and we were grateful for his help. Andrea was helpful by letting us know what the cost of repairing the Prius would be and then referring us to Jacub to sell the car. Thanks to both for a job well done. More

The personnel at this dealership have always been good to me, answering questions, assuring me, helping and treating me like a very valued customer. The maintenance always is done with care and i have always me, answering questions, assuring me, helping and treating me like a very valued customer. The maintenance always is done with care and i have always been aware of what may need to be done in the future, but not necessarily at the present. Management here must be very thoughtful and respectful of employees and customers. I have enjoyed all my cars and especially the corolla cross. More

Performed warranty repairs. After second visit with a list of know issues I was lectured by director of service how annoying I am with my problems. Sounded like I was making the After second visit with a list of know issues I was lectured by director of service how annoying I am with my problems. Sounded like I was making them and not truck. We departed on a bad note, so I left an honest review about my experience. Even tho didn't want to come back to the same service because of its director, but was made by corporate. It regalements that previous warranty claims that have repetitive issues has to be fixed at the same dealership. So I came back. And was rejected service by Caleb, who repeatedly told me its America and he is not obligated to help me. Not sure why he brought this up, maybe because of my accent, I felt really interesting. Strange experience after 13 years of using this excellent service for my multiple toyotas. It's ok, there are other dealerships who values my business. More

It was a good one i liked it our seller was really great about everything about everything More

I had a question about my Toyota for the service department. Just got the run around and nobody ever called me back. Seeing how irresponsible they are if something goes wrong with your car, I would department. Just got the run around and nobody ever called me back. Seeing how irresponsible they are if something goes wrong with your car, I would never buy a car from them. More

I had a check light come on in my Prius. Greg Donlan handled the maintenance visit. It turned out that the fault was mine in that I neglected to fasten the gas cap sufficiently after buyin Greg Donlan handled the maintenance visit. It turned out that the fault was mine in that I neglected to fasten the gas cap sufficiently after buying gas. It took some time to determine this but, despite this, I was not charged. Service at this level and treatment that consistently exceeds expectations is just one reason that Naperville Toyota is the only place I’ll go to for service on my Prius and Avalon. I have full confidence in Greg to keep them both in top shape. More