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Toyota of North Austin - Service Center

Austin, TX

4.2
839 Reviews

839 Reviews of Toyota of North Austin - Service Center

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January 15, 2021

I was seen on time and as scheduled. I had Friendly and attentive service. I will continue getting my service done at this location from now on. More

by daraels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Mannella
Feb 02, 2021 -

Toyota of North Austin responded

Thank you for trusting us with the service of your vehicle. We look forward to working with you again and wish you safe travels!

December 28, 2020

How would I know that the recommended services advised are accurate when they are not mentioned in the owner’s maintenance manual. Is there a way of confirmation? More

by Suntoyota
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jan 07, 2021 -

Toyota of North Austin responded

You can find all the recommendations for your vehicle at Toyota.com, if you own a Toyota. Please let us know if you need further assistance.

December 15, 2020

Truck was in for recall and 5k mile inspection. Everything clearly explained by Lance Culpepper. Got a rental car since it was a 6 hr job. Everything went according to plan. Got my vehicle back More

by Tacoma1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance Culpepper
Jan 07, 2021 -

Toyota of North Austin responded

We truly appreciate you taking the time to tell us about your experience with us. We look forward to working with you again in the future and wish you safe travels!

December 13, 2020

Crooks! They sold me a Toyota Roof Rack for my Tacoma and charged me $358 brand new. Turns out is was a return and was missing washers, screws and bolts. It was also cosmetically in not new condition. Stay a More

by Victor
Recommend Dealer
No
Employees Worked With
Parts Department
Dec 28, 2020 -

Toyota of North Austin responded

We are disappointed to hear that you feel we sold you a used part. When you inquired about the part at our parts counter, our representative brought the unopened box out, opened it in front of you, and looked to make sure all of the parts were there, with you there because you wanted to make sure everything was in the package. To date you have not called our parts department or our Customer Relations Manager to bring your concerns to our attention. We would love the opportunity to speak with you. Until then, safe travels.

November 28, 2020

First rate service and good customer service. Great communication from service advisor. He really connected with me during my recent visit. Kept me informed through the whole visit. More

by Outlaw7745
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance Culpepper
Dec 08, 2020 -

Toyota of North Austin responded

Lance is a wonderful part of our team and we are happy, but not surprised, to hear that he took such good care of you. We look forward to working with you again and wish you safe travels!

November 12, 2020

Always there to offer assistance, proactive to get maintenance scheduled and properly performed. Very knowledgeable sales and service representatives. Service performed quickly and thoroughly. Best de More

by Billdy
Recommend Dealer
Yes
Employees Worked With
David Hardy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Toyota of North Austin responded

We truly appreciate you taking the time to tell us about your experience. We look forward to continuing to work with you! Safe travels!

November 07, 2020

I have been going to Charles Maund for my cars and trucks since 1982 and they have always taken care of my car needs and service. The only problem for them is that Toyota's last so long I don't need to purch More

by pilot
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shannon Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Rodriguez
Nov 09, 2020 -

Toyota of North Austin responded

We cannot thank you enough for being such a loyal customer. We appreciate your kind words and we look forward to continuing to service your vehicles and take care of you. Safe travels and see you next time!

November 03, 2020

I recently got safety recall service for 2018 Highlander and my service adviser was Mr.William Mannella. He was great! His services and consulting were very professional. And I would like to say thanks to M More

by hayden
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William Mannella, Wes Newman
Nov 09, 2020 -

Toyota of North Austin responded

We truly appreciate you taking the time to tell us about your experience. We are thankful for wonderful customers like you and we look forward to working with you again!

October 29, 2020

the service advisor, william mannella, was great! he told me what was going on and i felt safe and confident that my toyota was getting the best service possible. More

by nhvcinc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
william mannella, service advisor, 5 star rating
Nov 09, 2020 -

Toyota of North Austin responded

Thank you for your kind words. We are happy to hear Will took such good care of you and lucky to have him on our team. We look forward to working with you again!

October 27, 2020

i have been a customer of charles maund for a few years now. will never go anywhere else for my vehicle needs good product and good service - ALWAYS!!! More

by Hank_Vegas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Walter Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2020 -

Toyota of North Austin responded

Thank you, from the bottom of our hearts, for being a loyal customer all these years. We truly appreciate you and look forward to working with you again! Safe travels!

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