Toyota of North Charlotte

I had called previously to my visit to inquire about a car I had seen on their website. I was eagerly greeted by Mark who told me the car had not yet been sold and asked when I would like to visit. I tr car I had seen on their website. I was eagerly greeted by Mark who told me the car had not yet been sold and asked when I would like to visit. I traveled from my home in Waxhaw, NC to Huntersville, a distance of about 55 miles. Immediately upon arrival I was greeted and shown to a seat. After a few basic questions, I was shown the vehicle I had inquired about and took a test drive. The entire process took several hours, but it didn't seem that long. Everyone was eager to help me through the process and couldn't have been nicer. My sister and I were asked if we wanted refreshments and were never left alone very long while the deal was being put together. I already had financing from my bank, which I thought was very good, but they were able to beat my bank rate. The overall experience was very enjoyable, I felt very special and I had been dreading an endless visit to buy a car! More

I would recommend and have already recommended this dealership. I bought my 1st vehicle from them in 2008 and was very satisfied. Now Ibought 2. Nothings "perfect" but they are very good to work with. dealership. I bought my 1st vehicle from them in 2008 and was very satisfied. Now Ibought 2. Nothings "perfect" but they are very good to work with. I came all the way from the NC beach because Toyota of Wilmington didn't have the vehicles and the price I was willing to pay. More

I dealt with Mark at the beginning in negotiations for a 2011 Toyota Camry LE Sedan. I had the specs needed and he totally complied with my wishes. He was very thorough and professional in his negotiation 2011 Toyota Camry LE Sedan. I had the specs needed and he totally complied with my wishes. He was very thorough and professional in his negotiations with me. I felt like I had known him all my life even though we had never met. I have purchased company vehicles in the past with other dealerships, but never had that "down home" friendly experience that I had with Mark @ Toyota Scion of North Charlotte. Samantha met with me at the dealership for all the paperwork that most folks dread, but she made the transaction smooth and enjoyable. I definitely will be a repeat customer in the future. Sandy Davis Pathways Mental Health Gastonia, NC 28054 More

Amazing experience, totally satisfied! After doing extensive research at several NC dealerships, I called Mark Higdon and told him exactly what I wanted. Within 7 minutes he called me back, with the extensive research at several NC dealerships, I called Mark Higdon and told him exactly what I wanted. Within 7 minutes he called me back, with the exact car I wanted at a very fair price. Deal done - that is how car buying should be. He was awesome! When I arrived at the dealership, Kim met me and went through the car in detail. She was knowlegeable and friendly. Samantha competently followed up with all the pertinent paperwork, and post sale delivery. At delivery, both James and Paul, one of the owners, made a point to come out and make sure I was happy and satisfied. Throughout the process, everyone I came in contact with was friendly, knowledgeable, and professional. It was a pleasure to work with this dealership. I will be back to buy another vehicle. Thank you again Mark, you made the difference! More

My overall experience with this dealer was okay. The used vehicle I was looking for (trim level and options) was hard to find. But I found it on the Autotrader website and it was at Toyota Scion of N. used vehicle I was looking for (trim level and options) was hard to find. But I found it on the Autotrader website and it was at Toyota Scion of N. Charlotte. We called to make sure the car was still there, it was, and we told them we were coming to look at it. Prior to leaving, we received a call from Mark the internet sales manager. My spouse and I drove an hour and a half to get there. Upon arriving, we were greeted by Greg Z and Vicki Wall. They were expecting us. One gripe I have was with the salesperson, Vicki Wall. While test driving the car, Vicki talked the ENTIRE time. Neither my spouse nor I could effectively listen to the car nor could we talk to each other because Vicki was talking. We didn't travel 1.5 hours to listen to Vicki. So if you read this Vicki, remember, customers aren't there to buy you. So please be quiet unless they ask you a question. Then when you get back to the dealer and park, that's your time to talk about the car (not unrelated matters). The actual sales deal was with Greg Z. Greg was polite and not high pressure. We got a decent trade-in value for our car. There was no budging on the listed price for their car. However, we did get a very good interest rate. This dealer does have an expensive "dealer costs" also known as hidden fees as compared to other dealers. We were then handed off to yet a third person. Her name was Jennifer and she handled the signing of all the paperwork. There was alot of paperwork. She acted less than thrilled to be there. I will admit, it was around 11:00 p.m. on a Saturday night, and we were all tired, but her attitude could have been a bit more positive. At the end of the night, I feel like we got a fair price on the car. For the most part, the staff was friendly. They didn't have to work too hard for the sale. And I appreciated them staying so late. The next business day, Mark (internet sales) called for a follow-up. That was curteous (but he sure is a fast, smooth talker). More

I arrived at Toyota of North Charlotte with the expectation that I would test drive a few of the 2010 and 2011 Toyota SUVs but not purchase one. A young attendant in the parking lot greeted me wit expectation that I would test drive a few of the 2010 and 2011 Toyota SUVs but not purchase one. A young attendant in the parking lot greeted me with a smile and firm handshake and asked what I was looking for in a car. He was knowledgeable about the three vehicles we looked at: Highlander, 4Runner, and Sequoia, and answered adeptly questions I had about the differences between these vehicles. I opted to test drive a couple of them and really enjoyed the 4Runner. What struck me most about the attendant was his honesty-- based on the factors I was seeking, he suggested that the base-level 4Runner model (the SR5 w/ third row) fit my needs more than the more expensive Sport, Trail, or Limited versions. After our test drive he took me inside to speak with Tom and Paul & Joe from the sales and mgmt teams. After discussing pricing options and financing alternatives, we negotiated a sales price that I was happy with (even though I had arrived at the dealership without the intent to purchase). I decided to add leather to the seats and tint to the windows, and the Toyota team was able to finish both these jobs very quickly. I am very happy with the finished product and plan to return to purchase automobiles here in the future. This is the third Toyota vehicle my family has bought from this team, and I would not be posting this review if we were not 100% satisfied in every respect for each of those purchases, from discussing the vehicles to competitive pricing to excellent maintenance service post-purchase. Friendliness, courtesy, product knowledge, and professionalism characterize Paul, Joe, and their team at Toyota of North Charlotte. More

I went into this dealership looking for a 2011 Black Camry SE V6. The sales guy said they did not have one but asked me to test drive a gray one which was comparable. He asked me would I consider this o Camry SE V6. The sales guy said they did not have one but asked me to test drive a gray one which was comparable. He asked me would I consider this one if the price was right. The car had leather, Nav and was fully loaded. The interior and exterior color was wrong for me. By the time I made it inside the Black Camry I came looking for went out the window and they tried to ram this one down my throat. I told him I was already settling for the Camry bc of the price I don't want to settle on the color to. I asked could they just find me a black Camry SE with black cloth interior. He said they did not have one and didn't say when they would get one. When I was ready to leave a black Camry fell out of the sky. The sales manager was driving it and it was fully loaded. I told him the color was right but I didn't need all those options on the inside bc it made the price jump through the roof. After listening to Lamont run his game I finally told him if you can't meet my price then when you come back bring my keys with you. I felt like I had wasted my time and I only went there bc someone else I knew had a good experience. Anyway my wife called Scott Clark the very next day and they said it wasn't a problem locating that car and they took off running. They were more than happy to earn my business. More

Great professional service at a great price wouldn't buy a vehicle any place else they had the best process of any dealer I have ever been to In all the years ihave been buying vehicles. From start to finis a vehicle any place else they had the best process of any dealer I have ever been to In all the years ihave been buying vehicles. From start to finish every person I came in contact with was friendly had a smile on their face and just treated me like they wanted us to be part of their family More

My husband and I drove over an hour to look at a 2007 Camry that was priced at $14,995 which happened to be a really good price. We test drove the car and we were ready to go inside and talk numbers. Our Camry that was priced at $14,995 which happened to be a really good price. We test drove the car and we were ready to go inside and talk numbers. Our salesman then stated that he could not discuss numbers and we would have a sales manager help us with that. This should have been our first clue. This process took entirely too long because they filled out countless forms about me, my trade in, etc. Needless to say, the sales manager came back with an offer for our trade that was $3,000 less than what NADA stated as the trade in value for my car. I was quite insulted but I politely told the sales manager that there is no way they can get the numbers where I want when they start that low. On top of that, they were trying to get me to do 72 month payments for $417 with $2,000 down. I mean come on! If I'm paying $417 a month, I am going to be driving something nicer than a used Camry! The math just does not add up! Me being a banker knew that this figure was outrageous. I told them I was not interested in the payment, I wanted to know the price of the car and the trade in for mine. They would not budge on either and said they could not give me what my car was worth since there's was priced so low. So it's like I was being penalized because their car was a low price! So my husband and I said we want our keys and we stood to walk out. As we stood up, the man who was running the "numbers" on the computer, yelled across the sales floor to my husband "Don't get mad now!" Then he started challenging my husband about the price of our trade in. He was yelling across the sales floor the entire time. We got our keys as quickly as possible and hurried out of there. I can honestly say I have never been that disrespected at a place of business. Not only that, they took us for fools! I would never recommend this dealership. More

I found a 2005 Highlander on their website & inquired about it through email. I sent a lengthy list of questions since I live 3 hours away. When I did not receive answers to all my questions I called and about it through email. I sent a lengthy list of questions since I live 3 hours away. When I did not receive answers to all my questions I called and spoke with Jackie Crane. Jackie answered all my questions so I drove down to test drive the Highlander. I was ready to buy that day. Before test driving we looked under the hood & heard a humming sound. When we pointed out the sound to the sales person, Jason, he said we should just test drive first. We asked if the mechanic could look at it and if not, we would not be test driving the vehicle. Jackie Crane came outside and listened to the engine & said he didn't hear any problems. We said that we did and asked again if a mechanic could look at it. Jackie drove the car to the back while we followed on foot to ensure that the mechanic did in fact look at it. The mechanic listened to the car for 5 seconds before stating that a belt needed to be replaced or tightened. Jackie stated to the mechanic "it does not need to be replaced, just tighten it." We proceeded to stand there even after Jackie asked us to go inside and wait. Jackie was very rude to us and blamed us for not trusting him since we watched the car being worked on. I'm not going to trust a tight wand that won't spend $50-$100 to earn my business. After test driving we were ready to buy until we noticed a hole in the windshield. We pointed it out to the dealership and asked if they could replace it or take money off the price and they said no. They expected us to buy a car at full asking price with a whole in the windshield, ridiculous! We walked away and we're happy we did not buy from them. The employees are rude, greedy, and liars. This was the worse dealership I've ever been to. I would not recommend this dealership to my worse enemy! More