Toyota of Orlando - Service Center

Emil did exactly what I needed done and made a few suggestions when I wasn't able to do additional repair; he was very helpful. I appreciate the fact that he took time to remember my name suggestions when I wasn't able to do additional repair; he was very helpful. I appreciate the fact that he took time to remember my name More

Had a problem with the tires on my new Toyota Tundra. Augustin was so nice and professional in helping me resolve my problem. I will always recommend those looking to purchase a truck to come to Toyota o Augustin was so nice and professional in helping me resolve my problem. I will always recommend those looking to purchase a truck to come to Toyota of Orlando! More

My name is Rica, I would like to write a review about Colleen Sargent. She was friendly and efficient. My experience at Toyota of Orlando was great and i will definitely come back. Colleen Sargent. She was friendly and efficient. My experience at Toyota of Orlando was great and i will definitely come back. More

I have done business with Toyota of Orlando for a number of years ranging from phone calls to Service, any given time my phone calls and questions were addressed, promptly and accurately. I know that this T of years ranging from phone calls to Service, any given time my phone calls and questions were addressed, promptly and accurately. I know that this Toyota Service department is ALWAYS busy and appreciate that Brian has been by far courteous and knowledgeable. I'ts nice to know there are genuinly good people that make it a pleasureable experience, instead of a difficult one, as some dealers do... Brian is the example of great service. More

I love how friendly all of the employees are at Toyota of Orlando, and I always go there to get service done on my car and I love the service advisors because they really help and try to get you out as soon Orlando, and I always go there to get service done on my car and I love the service advisors because they really help and try to get you out as soon as possible which is also a plus. I am and have always been very please with this dealership. More

After the bad experience that I had with your consultant Emil, Dave was much more down to earth and did'nt seem so sarcastic about customer need's and wants. With the managers brian help at toyota of Orland Emil, Dave was much more down to earth and did'nt seem so sarcastic about customer need's and wants. With the managers brian help at toyota of Orlando they mayed my day a great success. They need more customer friendly people like Dave, he took the time to give me the quality care and assurance that I needed to feel confortable again with your services. Brian the manager also gave me a $50 dollar incentative towards my services, hopefully I will not have poor judgement on customer quality and self worth, especially when it comes to communication and understanding. Dave the service consultant and brian the service manager met my need's today and fulfill the right customer satisfaction, this is what makes a customer come back and gain that loyalty and great customer rapport. More

I had brought my 08 Tundra to the service department to complete the recall for the accelerator. While the truck was at the service department for the recall I requested the tires be rotated and balanced. complete the recall for the accelerator. While the truck was at the service department for the recall I requested the tires be rotated and balanced. When the truck was returned the rear wheels had multiple deep scratches. The center cap of one of the wheels was dented and needed to be replaced. I noticed the damaged before I left the dealership and I pointed out the damage to one of the service advisors. They were apologetic and set an appointment for the wheels to be repaired. The wheels were subsequently repaired. Unfortunately this is not the first time I have run afoul with the Service department at Toyota of Orlando. The service department had scratched my wheels on another occasion and once left the oil filler cap off the vehicle after performing an oil change. I should have learned my lesson after the first occurrence. More

I was in a car accident with a semi, and chose Toyota of Orlando because it was the closest Toyota dealership. However after all is said and done I am so happy I chose them. The whole front passenger side o Orlando because it was the closest Toyota dealership. However after all is said and done I am so happy I chose them. The whole front passenger side of my car needed to be replaced and was done so. The car now looks brand new, and they were done in just over 2 weeks. I received a call 2 times a week updating me on the process of the car. When I picked the car up not only was the out side of the car cleaned the inside was spotless as well, it appeared as the only thing they didn't do was shampoo the carpets. Overall I would highly recommend the body shop to anyone needing work. And because of the body shop any time I need service done I will return to the dealership even though it is not the closet Toyota dealership to my house, and because of the body shop when it is time to purchase another vehicle I will return to Toyota of Orlando. Overall great experience and Highly recommended. More

Back in 2003 when we bought our Toyota Echo we thought we were getting a great deal! We purchased oil changes at the time of purchase which worked for us since we were expecting our 2nd child. We also got th were getting a great deal! We purchased oil changes at the time of purchase which worked for us since we were expecting our 2nd child. We also got the Tires for Life program. The oil changes have been headaches everytime we go there! We live about a 1 hour drive from the dealership and once we get there it is usually a 2-3 hour wait just to get the oil changed, even if we have an appointment! We had 1 tire replaced with the tires for life program and we werent unhappy with that. However we are late getting our oil changed by about 2000-3000 miles due to having 3 kids and only 1 of us works, so there isnt much time to fit an oil change into our schedule! So my husband took the car in for regular maitenance, oil change and the tires need to be changed now since they are really worn out and they WILL NOT HONOR THE TIRES FOR LIFE PROGRAM!!!! Because we missed our alignments and maitenance. They werent very understanding about our situation of having to drive over an hour, 3 kids, one income! Now they want to sell us very pricey tires, plus aligntment! We had the first appointment of the day at 7am, and 2.5 hours later we are told it will be another 2 hours until they get it done!!! Once our contract for the oil changes is over we will not be doing business with Toyota of Orlando ever again!!!!! More