Toyota of Rockwall - Service Center

They really stand behind the Toyota brand! This place is great! Great waiting area and great people! They do a great job maintaining nitrogen tires and one of the only dealerships where they This place is great! Great waiting area and great people! They do a great job maintaining nitrogen tires and one of the only dealerships where they treat their returning customers better and better. Very customer centric to the point of even giving you free service! I go out of my way to use this dealership. Nicole was prompt, greeted me before I even got out of the car and made sure everything needing to be done was done better than expected! More

Always great! Got to meet Kyle, my new service advisor. He greeted my quickly and even stayed through his lunch to get me squared away. Great job again, very fast Got to meet Kyle, my new service advisor. He greeted my quickly and even stayed through his lunch to get me squared away. Great job again, very fast service. Appreciate it! More

Great Service! Carl was great! He helped me get my 70,000 mile service covered under the service agreement even though the time limit had expired. He also helped m Carl was great! He helped me get my 70,000 mile service covered under the service agreement even though the time limit had expired. He also helped me save on the brake job for my 2013 Tundra. More

Adding extras to my van Adding a few extras to my van. Chrome strips across the bottom, strips down the door and Sienna across the door. Just like it to look sassy Adding a few extras to my van. Chrome strips across the bottom, strips down the door and Sienna across the door. Just like it to look sassy More

Never return call Had a problem. Called 3 minutes after leaving. Never called me back even after alerting dealerships management. Still no call. Will not buy another ve Had a problem. Called 3 minutes after leaving. Never called me back even after alerting dealerships management. Still no call. Will not buy another vehicle from this dealership. More

Quickest service I ever got for a recall!! Carl was super quick about getting my car in and out. I didn’t have to wait long at all!!! I would recommend him to anyone!! Carl was super quick about getting my car in and out. I didn’t have to wait long at all!!! I would recommend him to anyone!! More

great service emergency visit. battery was dead. was met quickly. battery replacement and routine servicing done in a timely fashion. was kept up to date by servic emergency visit. battery was dead. was met quickly. battery replacement and routine servicing done in a timely fashion. was kept up to date by service rep regarding status of service visit. no problems. have never had problems with your service departmentment. 5***** job. More

No satisfied with service Dealership did not notify me of my part was in for warranty repair. I called to check on pair and individual on phone was very unprofessional. Accordi Dealership did not notify me of my part was in for warranty repair. I called to check on pair and individual on phone was very unprofessional. According to him ; he was just reading info on computer & not at fault. Unapologetic & very in accommodating to correct or better the whole experience. Also, service didn’t use cover on driver’s floor board & left area dirty. I will only use this location when I have no other choice. More

Service This is my third time being here and they staff is very friendly and explains everything in detail which is very helpful. I’m not the best with cars s This is my third time being here and they staff is very friendly and explains everything in detail which is very helpful. I’m not the best with cars so to me that’s gold. It’s the only Toyota near me which sucks because it’s a hour drive but it’s worth it not having to pay someone I don’t trust when I can come here and get the work done for free and I know they won’t scam me. Great people overall. More

TRUST I depend on the recommendations and information provided by Toyotoa of Rockwall. I had received a recommendation from another car repair facility, w I depend on the recommendations and information provided by Toyotoa of Rockwall. I had received a recommendation from another car repair facility, while getting a state inspection, that I needed my front brakes replaced because they were at 3 mm. This was odd in that only 30 days prior I had the brakes examined and the disc pads were at 7 mm. With this conflicting information I turned to Kyle Rust who I have great confidence. He had the brakes inspected and the front brakes are 6 mm...and do not need to be replaced...probably for another year. I am using great restraint to not name the car repair facility that was trying to sell me a brake job...when it was not needed. However, the fact that you can trust Toyota of Rockwall to give you honest recommendations is important. More