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Toyota of Scranton

Scranton, PA

4.7
5,475 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,475 reviews

April 21, 2019

Not thrilled I wanted a truck was good told if I did a lease for three years I would be in the truck of my dreams I stuck it out all on time payments and recently More

by rayray_430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Mercado Jr
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2019 -

Toyota of Scranton responded

Hi Ray ray, I apologize for the negative experience you had at our dealership. I appreciate you sharing these details. However, I’d like to hear more about this. Please reach out to me at your earliest convenience (570) 702-8776. Thank you. - Mary Jo Preno, Vice President - Guest Experience

April 20, 2019

Excellent service and friendly staff. Love Toyota of Scranton. Great deals, excellent service. Quick and easy service, clean and customer friendly waiting area. Great all around..Highly re More

by PINKY22849
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Evanusa
Apr 22, 2019 -

Toyota of Scranton responded

We appreciate the 5 star rating and positive feedback!

April 20, 2019

Had brake controller installed Good experience friendly personal from sales to finance. Service department was also very friendly and personal.tom in sales was very obliging and jen More

by gjkeen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, Tom Rogari, Louie Vitorio
Apr 22, 2019 -

Toyota of Scranton responded

We really appreciate the 5 stars and positive review!

April 19, 2019

Efficient Jake at service desk was friendly and explained all service procedures completely. Price quoted for rear brake job was double what local reputable sho More

by DAVE0Z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Sampogne, Allen Blad
Apr 19, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the positive review, Dave!

April 18, 2019

excellent service was able to get a quick appointment for a brake replacement and was very pleased with the response. The service contact "Phil" was very helpful and ex More

by john.archibald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Sottile
Apr 19, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5 star rating, John!

April 18, 2019

Getting the breaks back in working condition! Needed to have the breaks taken care of. They are working great now! Plugged a leaking tire for me also! Good work!! I am glad I can depend on th More

by danban413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Philip Sottile
Apr 19, 2019 -

Toyota of Scranton responded

We really appreciate the 5 stars and great review, Dan!

April 17, 2019

Snoring In The Costomer's Waiting Area. The gentleman, Alan Aimer, the Toyota service representative was a super good guy to deal with. Knowledgeable and considerate. Work was performed wh More

by Snoreman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Toyota of Scranton responded

Thank you for the 5 stars. We are happy to know you found our customer waiting lounge comfortable. Thanks for the positive remarks. Take care.

April 17, 2019

My Experience I made my service appointment online and was able to get the exact date & time that I wanted. My car was ready in a reasonable amount of time and all More

by martinguerra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vito Sampogne
Apr 18, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5 star rating, Martin!

April 16, 2019

Very pleasant people First time buying a vehicle from Toyota I was very pleased with my purchase the people were very friendly and helpful. They really went above and beyo More

by JENNIFERM1237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Matarese
Apr 16, 2019 -

Toyota of Scranton responded

We really appreciate the 5 stars and great review, Jennifer!

April 16, 2019

Very good experience. The sales man we dealt with listened to what I had to say. He was very thoughtful and brought us coffees and donuts while we waited.. He listened to More

by KERAJANEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Toyota of Scranton responded

That is our goal...the outstanding buying experience. Doug Stahl is an asset to our Sales Team. He is customer focused and strives to provide exceptional service. Thanks for the awesome review. Enjoy your new vehicle.

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