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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,547 Reviews
Call Service Center (570) 740-3457

2,547 Reviews of Toyota of Scranton - Service Center

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April 24, 2024

They were straight forward and timely. Everything was good. Just super expensive compaired to a local shop More

by SLACKED284
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 24, 2024

i in my opinion i feel taken for a ride over charged,bait and switch, toyota of scranton got me good. service dept 5 stars...sales 1 star More

by SHIRLEYDAVID16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
April 24, 2024

Everything was amazing! Great people, great service, great vehicle! I would tell everyone I know to go to Toyota Scranton. More

by STEPHEN SELIGA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Zepherin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicki Natiello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Toyota of Scranton responded

Hello Stephen Seliga, Thank you so much for your fantastic review! We're thrilled to hear that you had an amazing experience with us at Toyota of Scranton. Our team works hard to provide exceptional service, and it's always rewarding to know that our efforts are appreciated. We're delighted that you're pleased with your new vehicle and that you found our staff to be great to work with. Your recommendation means a lot to us, and we look forward to serving you, your friends, and family in the future. Thanks again for choosing Toyota of Scranton. Drive safely and enjoy your new ride! Warm regards, The Toyota of Scranton Team

Helpful
April 23, 2024

service great. .dealer and sales, took advantage,car wasnt even the same as one in pic. not worth the price....felt taken..will never buy a car there again More

by SHIRLEYDAVID16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Toyota of Scranton responded

ShirleyDavid16, we're truly sorry to hear about your experience. We aim to provide transparent and fair service to all our customers, and it's concerning to hear that your expectations were not met. We apologize for any confusion regarding the vehicle and its representation in the pictures. Your feedback is valuable to us, and we'd like to address your concerns directly. Please reach out to us at your earliest convenience so we can discuss this matter further and work towards a resolution. We understand your disappointment, and we want to make it right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Regards, Customer Experience Team Toyota of Scranton 570.702.8776

Helpful
April 23, 2024

Jonathan very helpful and friendly. Sincere in the way he speaks to you and what he is conveying. A+ for his service! More

by JENNRN2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Toyota of Scranton responded

Hello JENNRN2007, Thank you for taking the time to share your feedback with us. We're glad to hear that Jonathan provided helpful and friendly service during your visit. It's wonderful to know that you found him sincere in his communication. We appreciate your positive comments about Jonathan's service, and we'll be sure to pass along your kind words to him. At Toyota of Scranton, we strive for excellence in customer service, and feedback like yours helps us to continuously improve. If there's anything else we can do to enhance your experience in the future or if you have any suggestions for us, please don't hesitate to reach out. Thank you for choosing Toyota of Scranton. Best regards, The Toyota of Scranton Team

Helpful
April 23, 2024

Whole experience was wonderful - Mr. Weinberger has an amazing facility and team - would recommend to anyone! More

by HANLONKA
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2024 -

Toyota of Scranton responded

Hello HANLONKA, Thank you for taking the time to leave us such a wonderful review! We're delighted to hear that you had a great experience at Toyota of Scranton and that you found our team to be amazing. Your recommendation means a lot to us, and we're thrilled that you would recommend us to others. We strive to provide the best service possible, and it's fantastic to know that our efforts are making a difference. Thank you once again for choosing Toyota of Scranton. We appreciate your business and look forward to serving you and anyone you recommend in the future. Best regards, The Toyota of Scranton Team

Helpful
April 22, 2024

I really like your dealership. The people were excellant. I would rate everything five stars except I only got one fob with my vehicle, More

by LIZNAVICKAS
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Toyota of Scranton responded

Certainly! Here's a response to LIZNAVICKAS's review: Dear LIZNAVICKAS, Thank you for taking the time to leave us your valuable feedback! We're thrilled to hear that you had a positive experience with our dealership and found our team to be excellent. We understand your concern regarding the fob for your vehicle, and we apologize for any inconvenience this may have caused. Please rest assured that we will look into this matter and see how we can assist you further. Please reach out to our customer experience team to provide your name and vehicle. Once you reach out to us we can look into the missing key fob. Your satisfaction is our top priority, and we appreciate your feedback as it helps us to improve and provide better service to all our customers. If you have any questions or need assistance regarding the fob or anything else, please don't hesitate to contact us. We're here to help! Thank you once again for choosing Toyota of Scranton, and we hope to have the opportunity to serve you again soon. Warm regards, The Toyota of Scranton Team

Helpful
April 22, 2024

I don't know what to say - I called & ordered the car and it came in a week later. Picked it up and came home. The sales person, Adriana was the best. We will be using our own mechanic for oil changes, More

by DEERJANE
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriana - Sales person. EXCELLENT !!!!!!
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Apr 23, 2024 -

Toyota of Scranton responded

Thank you, DEERJANE, for sharing your positive experience with us! We're thrilled to hear that you had a smooth and efficient process from ordering to picking up your car. Adriana will be delighted to hear your kind words. We strive to provide excellent service to our customers, and we're glad to know we hit the mark with you. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new car, and we hope to see you again at Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton

Helpful
April 18, 2024

Always very helpful, they take care of your needs, are honest with you, respectfully always a good experience More

by EVILMAMAHUBBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Toyota of Scranton responded

EVILMAMAHUBBA, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you always have a good experience with us at Toyota of Scranton. Ensuring our customers' needs are met with honesty and respect is always our top priority. We appreciate your trust and look forward to serving you again in the future. Drive safely! Warm regards, Service Team Toyota of Scranton

Helpful
April 18, 2024

The service was just fine Was kept informed offered breakfast so the experience Wes just fine More

by JAIELLOSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Toyota of Scranton responded

JAIELLOSR, Thank you for taking the time to share your experience! We're thrilled to hear you had an excellent visit. Your satisfaction is our mission at Toyota of Scranton. Warm regards, Service Team Toyota of Scranton

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