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Toyota of Scranton - Service Center

4.7

294 Lifetime Service Reviews

3400 N Main Ave, Scranton, Pennsylvania 18508

304 Reviews of Toyota of Scranton - Service Center

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November 14, 2018

"Fast, friendly service"

- h davis

Professional and friendly experience from start to finish. Taken in immediately at drop off, walked to service center counter. Was made aware of a newly released recall. Had my maintenance, oil change, tire rotation, and state inspection completed in a timely manner AND the recall item was addressed and fixed! I'm now good for another 5k miles!!

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Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
AJ Wallace
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2018

"First Service"

- Linsayzarick

I went to Toyota for my first service on my 2018 Toyota Tacoma. The staff was very friendly and I was in and out without any complications.

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Recommend Dealer
Yes
Employees Worked With
Philip Sottile
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2018

"Went from broken hearted and down in the dumps to uplifted."

- rocker

I had a 7:45 appointment to get my car inspected. At 7:45 on the nose, I was summoned thru the garage door into the service area. I went to the counter to meet with the gentleman named Alan that I had scheduled the appointment with. He asked me if I wanted a courtesy ride home, and when I said yes, he called over a guy who took my name and address, then summoned me to the van. I was at home in about 15 minutes...then 30 minutes later I was told that my car had passed inspection...all it needed were new wiper blades. He said he would send the van back to get me. When I hung up the phone I immediately put my hat, coat, shoes and scarf on and walked out the door. I saw my neighbor walking her dog, reached into my coat for a dog biscuit and the van pulled up. Talk about service!!! To Kyle the mechanic who worked on my car and Alan who was extremely proficient...KUDOS!

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Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 14, 2018

"INSPECTION AND 10,000 MILE CHECK UP"

- LCASTELLINO

I GAVE THIS SERVICE 5 STARS BECAUSE THEY WERE COURTEOUS AND QUICK. THEY EVEN WASHED MY CAR AND WITH ALL THE RAIN REALLY NEEDED IT. I LOVE TOYOTA OF SCRANTON AND MY RAV 4.

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Recommend Dealer
Yes
Employees Worked With
Alyssa Esteras
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 14, 2018 -

Toyota of Scranton responded

Thank you for the 5 star review and your kind words. We are thrilled all went well.

November 14, 2018

"Have several vehicles!!"

- BROWNINGCHAS

I have several vehicles that I take for service plus family members for a very long time ,service included through the years oil changes,new tires, brakes , mechanical problems, body shop repair and paint ect.......... AND I HAVE NEVER GOT A COUPON FOR ANYTHING FREE OIL CHANGES TIRE ROTATION ECT.... I am thinking of taking my business somewhere else !! Not even mentioning the several new cars I purchased!!! WHERE ARE THE COUPONS OR SOMETHING FREE FOR A CHANGE!!! All you want is for people to buy new and even then you have cut back the time and years for free service!! Getting real cheap Toyota is !!!!!

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Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 14, 2018 -

Toyota of Scranton responded

First of all, I would like to thank you for you loyalty to our dealership. The last thing we want to see happen is for you to go elsewhere. Please check on our website for coupons. We do post service specials and often there are coupons listed. We also do a monthly service mailer. We are unable to send to everyone in our database monthly, so we use different criteria. Our goal is to reach as many current customers as possible. All new Toyotas come with ToyotaCare, the complimentary maintenance plan. ToyotaCare is good for 2 years or 25,000 miles - whichever happens first. It also includes 2 years and unlimited mileage of roadside assistance. Thank you for taking the time to let us know your opinion. I am at the dealership and serve as the customer advocate, so please contact me with any additional comments/questions. Thank you, Mary Jo Preno Vice President Guest Experience 570.702.8776

November 14, 2018

"Pa State Inspection "

- TOMPREAMBO

Pleasant service advisers met me at the drive through. Proceeded to the counter to check in for my appointment at 10:30 and was served by Matt. To my surprise my appointment lasted until after 1PM. Just as a suggestion, it would be a nice idea if the adviser provided an ETA for the completion of my service. Otherwise, I had a good service visit.

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Recommend Dealer
Yes
Employees Worked With
Matthew Stein
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 13, 2018

"great service quick and easy.had a very good experiece.keept"

- PHILIPLEESKELTON

oil changed ,inspection programmed spare key and washed outside of truck within an hour..good job..i will be back at the next service for sure.

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Recommend Dealer
Yes
Employees Worked With
not sure,need a picture
Nov 14, 2018 -

Toyota of Scranton responded

We are thrilled you will continue to service your vehicle at our dealership. Thank you for the positive review. Take care. All the best, Mary Jo Preno, Vice President Guest Experience.

November 13, 2018

"Quick service"

- marygrace.sempa

I went in for my 10,000 mile service. The service rep told me it would be about an hour and it was almost exactly an hour. He told me everything that was done in the service and made sure he answered any questions I had.

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Recommend Dealer
Yes
Employees Worked With
Kevin Brzegowski
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 14, 2018 -

Toyota of Scranton responded

It sounds as though you had an outstanding experience with our Service Department. Thank you for the review. We certainly appreciate your taking the time to let us know how everything went at your visit. Regards, Mary Jo Preno, Vice President Guest Experience.

November 13, 2018

"Reliable great people"

- Kissmorticia

It’s nice to be spoken to with respect. The team up here is thorough and excellent. I enjoy the comforts too, including Dunkin Donuts, the lounge and the kids room which is top notch, according to my little ones.

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Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Cathy Keohan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 14, 2018 -

Toyota of Scranton responded

We are thrilled we received your kiddos seal of approval on the kids zone. Thanks for the 5 star rating. Your comfort is our goal. Take care. Best, Mary Jo Preno, Vice President Guest Experience.

November 13, 2018

"efficiency"

- CH583

Everything went very smoothly. The service department seemed more organized and efficient than it has seemed to me for quite a while. Alyssa was very pleasant and was very professional. All was good.👍

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Recommend Dealer
Yes
Employees Worked With
I don’t remember any of these names.
Nov 14, 2018 -

Toyota of Scranton responded

Thank you for the awesome review of your service visit. Alyssa is a valuable member of our team, and really understands customer service. We look forward to your next service visit. All the best, Mary Jo Preno, Vice President Guest Experience.

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