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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,547 Reviews
Call Service Center (570) 740-3457

2,547 Reviews of Toyota of Scranton - Service Center

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April 17, 2024

Very easy to deal with Dave was very conscientious. he kept me updated. Highly recommend him More

by DAK409dak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Toyota of Scranton responded

Dear DAK409dak, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you had a positive experience with Dave and that he kept you updated throughout the process. We pride ourselves on providing excellent customer service, and it's always rewarding to know when we've hit the mark. Your recommendation means a lot to us, and we look forward to assisting you with any future automotive needs. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

Helpful
April 17, 2024

Emily Hardinger is the one who helped me to buy a car. I was very impressed with Emily!!! She was kind and took good care of me!! I think she did an excellent Job!! She even went out of her way to make s More

by TIMJTZ8
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2024 -

Toyota of Scranton responded

TIMJTZ8, Thank you so much for taking the time to leave this wonderful review for us at Toyota of Scranton! We are thrilled to hear about your positive experience with Emily and Justin. It's fantastic to know that Emily was attentive to your needs and went above and beyond to ensure you had everything you needed for your new car, including ordering an owner's manual for you. Justin also appreciates your kind words and is glad to have been of assistance. We're proud to have them on our team and will certainly pass along your compliments to both Emily and Justin. They will be delighted to hear about your 5-star rating! We would love to show our appreciation to Emily and Justin for delivering exceptional service to you. If you have any suggestions on how we can do something special for them, please feel free to let us know. Once again, thank you for choosing Toyota of Scranton. We hope you enjoy your new car, and please don't hesitate to reach out if you need anything in the future! Warm regards, Sales Team Toyota of Scranton

Apr 18, 2024 -

TIMJTZ8 responded

You could do something nice for them like giving them a gift card to their favorite store.

Apr 18, 2024 -

Toyota of Scranton responded

Thank you for your recommendation. We appreciate it.

Helpful
April 17, 2024

Toyota of Scranton is always great/ They keep you informed are always professional and friendly. I always have great service there.. More

by LNSEC
Recommend Dealer
Yes
Employees Worked With
Tiffany Peoples
5.0
This rating includes all reviews, with more weight given to recent reviews.
james Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Toyota of Scranton responded

Hello LNSEC, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you consistently have a great experience with us at Toyota of Scranton. Keeping our customers informed, maintaining professionalism, and providing friendly service are top priorities for us. We appreciate your trust and loyalty, and we look forward to serving you again in the future. Drive safely! Warm regards, Toyota of Scranton Team

Helpful
April 16, 2024

They make every effort to make sure you buy the right vehicle to fit your needs. Make you feel like your part of the Toyota family without any high pressure sales tactics. More

by AUTMLEVSJSBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Toyota of Scranton responded

Dear AUTMLEVSJSBS, Thank you for taking the time to share your experience with us! We're delighted to hear that you felt like part of the Toyota family and that our team made every effort to ensure you found the right vehicle to fit your needs. At Toyota of Scranton, we believe in providing a pressure-free environment where our customers can make informed decisions. It's wonderful to know that you appreciated our approach. Your satisfaction is our priority, and we're here for you every step of the way. Should you have any further questions or need assistance in the future, please don't hesitate to reach out. Thanks again for choosing Toyota of Scranton! Warm regards, The Toyota of Scranton Team

Helpful
April 16, 2024

Great service, Brian was very easy to work with and helped me find the exact car I was looking for! More

by CSELIGE88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Toyota of Scranton responded

Hello CSELIGE88, Thank you for taking the time to leave us this wonderful review! We're thrilled to hear that you had a great experience with Brian and that he helped you find the exact car you were looking for. At Toyota of Scranton, we strive to provide excellent customer service, and it's always rewarding to know when we've hit the mark. We appreciate your business and hope you're enjoying your new car! If you have any questions or need further assistance in the future, please don't hesitate to reach out to us. Thanks again for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

Helpful
April 15, 2024

Great service, always very accommodating. Wait time was not too bad, and the offers provided always help keep purchases within my budget. More

by MCOLIN86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2024 -

Toyota of Scranton responded

Dear MCOLIN86, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our service and that our team was accommodating to your needs. We understand that your time is valuable, so we're pleased that the wait time met your expectations. It's fantastic to know that our offers were able to help you stay within your budget. We strive to provide our customers with quality service and competitive pricing, and we're glad to see that reflected in your feedback. We look forward to serving you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Toyota of Scranton Team

Helpful
April 13, 2024

Excellent service. Xxxx cx xx xx xx xxx xx x dd x x c x More

by DDROSINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Toyota of Scranton responded

DDRONSINSKI, We appreciate the 5 star review. Thank you. It is good to know all went well at your service visit. See you at your next appointment. Take care, Service Team Toyota of Scranton

Helpful
April 12, 2024

Dave was fabulous. Kept in contact.answered all my questions. All around good guy Followed all my requests More

by DAK409dak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 12, 2024 -

Toyota of Scranton responded

Dear DAK409dak, Thank you for taking the time to share your feedback! We're thrilled to hear that Dave provided you with such excellent service. Keeping open lines of communication and addressing all your questions and requests is a top priority for us, and we're glad Dave exemplified that during your visit. We'll be sure to pass along your kind words to him. If you have any further questions or need assistance in the future, don't hesitate to reach out. We appreciate your business! Warm regards, Service Team Toyota of Scranton

Helpful
April 12, 2024

The service advisor did advise me on my service needs and keeps me on the road to prevent any issues. More

by Zenee
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 12, 2024 -

Toyota of Scranton responded

Zenee, Thank you for taking the time to offer your feedback on your recent service visit. We need all your information to offer any assistance. Zenee is not in our system. Please reach out to our customer experience team at 570.702.8776 to discuss your experience. Thank you, Customer Experience Toyota of Scranton

Helpful
April 10, 2024

Always great service when bringing my vehicle in for inspection. This last visit was even offered a cup of coffee when I pulled in to register for my appointment. - very nice. More

by MARKHIRKO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Toyota of Scranton responded

Dear Mark Hirko, Thank you for your kind review! We're delighted to hear that you consistently receive great service when bringing your vehicle in for inspection at Toyota of Scranton. It's wonderful to know that our team's hospitality, like offering you a cup of coffee during your appointment registration, has added to your positive experience. We appreciate your loyalty and trust in us to take care of your vehicle needs. Should you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again! Best regards, Service Team Toyota of Scranton

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