Toyota of Scranton - Service Center

Service Fantastic service, great people, always willing to accommodate!!!People skills are excellent!!!!would recommend this dealership to everyone in the Luz Fantastic service, great people, always willing to accommodate!!!People skills are excellent!!!!would recommend this dealership to everyone in the Luzerne county.....wonderful experience ....it’s worth the travel time! More

45,000 mile service and extra! Tiffany Peoples helped me out greatly. My Tundra went in for 45,000 mile service and they did what was needed free of charge. Plus she arranged to h Tiffany Peoples helped me out greatly. My Tundra went in for 45,000 mile service and they did what was needed free of charge. Plus she arranged to have the technician install my custom taillights after I blew a circuit. Tiffany always gets things done in a timely and cost-effective manner! More

State inspection and 10000 mile service The staff was pleasant, helpful and the service completed quickly! The waiting area was clean and comfortable. This made waiting for my vehicle to be The staff was pleasant, helpful and the service completed quickly! The waiting area was clean and comfortable. This made waiting for my vehicle to be done go by fast! More

Friendly staff The friendly staff at Toyota made my visit much more enjoyable than I thought it would be. They kept me up to date on the progress on my visit. The friendly staff at Toyota made my visit much more enjoyable than I thought it would be. They kept me up to date on the progress on my visit. More

IT EXCEEDED MY EXPECTATIONS I had a appointment to have my Dodge pickup done at scranton Dodge at 1:30. I arrived about 1:15, checked in and sat down. My truck was parked outside I had a appointment to have my Dodge pickup done at scranton Dodge at 1:30. I arrived about 1:15, checked in and sat down. My truck was parked outside of the door, in my line of sight. At 2:15, it was not moved and I asked why? my appointment was for 45 minutes ago. I was told I am next, but it might take a while, I said give me my keys and went home. My wife told me to call Toyota, to see when they could do it, when I called, the woman asked me if I wanted it done today. I said yes, When ? She said bring it over. I was told to bring it into the garage as soon as I got there and Stephanie Jones took care of me. She said it probably will take about 1 hour, I will tell you when it is done. About 3:45 she came out and told me it is done. Now how can anyone ask for better service! You people are the best, my hat is off to the treatment that I received from Stephanie. GREAT JOB STEPHANIE, I THANK YOU !! More

Awesome service Everyone was exceptionally helpful and friendly. Service work done to my vehicle was completed in no time. I had offered this time to leave my vehic Everyone was exceptionally helpful and friendly. Service work done to my vehicle was completed in no time. I had offered this time to leave my vehicle, do some shopping and lunch, and when I received the call that my vehicle was finished, I said I was not ready to pick it up and wondered if that was a problem. The service rep told me no problem, there were there until 6PM, so whenever it was convenient for me would be fine. Upon arrival an hour or so later, my vehicle was inside the service garage, all cleaned and shined and ready for me! More

Very efficient My service associate, Tiffany was able to bring up the history on my Highlander and knew exactly what had to be done. She was very knowledgeable and t My service associate, Tiffany was able to bring up the history on my Highlander and knew exactly what had to be done. She was very knowledgeable and the work was completed before the estimated time that was promised. More

Nice friendly staff Quick and efficient service. Although a great job. We went for our first 30 day visit and they explained their procedures in detail. Will use them ag Quick and efficient service. Although a great job. We went for our first 30 day visit and they explained their procedures in detail. Will use them again. More

Overall good experience Waited for 75 minutes. Saw the car just sitting for at least 20 minutes and no one was working on it. Just felt it was unnecessary to be this long. G Waited for 75 minutes. Saw the car just sitting for at least 20 minutes and no one was working on it. Just felt it was unnecessary to be this long. Good service otherwise. More

Great Dealership Generally I have a very good feeling when I have my car serviced. They always take care of everything and if needed they point out things I would not Generally I have a very good feeling when I have my car serviced. They always take care of everything and if needed they point out things I would not have known. More