Toyota of Scranton - Service Center

Toyota of Scranton responded

AAPRDONWB, Thank you for your kind words and for choosing Toyota of Scranton for your truck's heavy-duty mechanical work! We're delighted to hear that our team provided you with excellent service, and we're thrilled that your truck now drives and stops like a new one. We appreciate your feedback, and we're here to assist you whenever you need us.! Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

joansjunk2003, Thank you so much for taking the time to leave us a fantastic 5-star review! We're thrilled to hear that you had an excellent experience at Toyota of Scranton. It's wonderful to know that David made such a positive impression on you. We agree, he's an incredible member of our team and treats our customers like family. We're proud to have him here, providing exceptional service and trustworthy recommendations to our valued customers like you. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to ensure your continued satisfaction with your Toyota vehicle and to offer any support you may need along the way. Thank you again for your kind words and for choosing Toyota of Scranton. We look forward to serving you in the future! Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MCCORMICK0425, Thank you for choosing Toyota of Scranton for your Rav 4 check-up before your trip to South Carolina! We're thrilled to hear that Stephanie provided you with prompt scheduling and efficient service. We hope you enjoy your trip. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

SANDRUS87, Thank you for taking the time to provide feedback on your recent experience at Toyota of Scranton. We appreciate your honest feedback and apologize for any inconvenience you may have encountered. We strive to provide exceptional service to all our customers, and it seems we fell short of your expectations in this instance. Please allow us to address your concerns and offer our sincere apologies. Firstly, we are thrilled to hear that Haley provided you with an awesome experience. We pride ourselves on our team's dedication to delivering excellent customer service, and it's always rewarding to receive positive feedback about our staff. However, we deeply regret the inconvenience you experienced with the incorrect headlight order and the unavailability of tires for the replacements. We understand how frustrating this must have been for you, especially after making an appointment a week in advance. Our goal is to ensure that every customer's needs are met promptly and efficiently, and we apologize for the oversight that led to these issues. Rest assured, we take your feedback seriously, and we are committed to addressing these concerns to prevent similar situations from happening in the future. We have already taken steps to improve our communication processes to avoid such mistakes. Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We look forward to the opportunity to make amends and provide you with the exceptional service that you deserve. Sincerely, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LOUGHNEY, Thank you so much for taking the time to leave us a fantastic 5-star review. We're thrilled to hear about your positive experience with Justyn at Toyota of Scranton. Providing professional and polite service is a top priority for us, and we're delighted to know that Justyn met your expectations. It's wonderful to hear that Justyn was patient and took the time to answer all of your questions. We strive to create a welcoming environment where our customers feel heard and respected, and we're glad that Justyn exemplified this. We also appreciate your loyalty to Toyota of Scranton over the years, and we're honored to have earned your trust and continued business. It's fantastic to know that you have developed a close relationship with our dealership and that you confidently recommend us to your family and friends. We're committed to maintaining our high standards of service and providing exceptional experiences to every customer who walks through our doors. Thank you for your kind words and for choosing Toyota of Scranton. If there's anything else we can assist you with, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

SRTO, Thank you for taking the time to leave us a glowing five-star review! We greatly appreciate your feedback and are thrilled to hear about your positive experience with Frank at Toyota of Scranton. Frank is indeed a valuable member of our team, and we're delighted to know that he provided excellent assistance during your car purchase. Our dedicated sales staff strives to ensure a smooth and enjoyable buying process for all our customers, and it's rewarding to hear that Frank met your expectations. Furthermore, we're glad to hear that Frank continued to be helpful when you brought your car in for service. At Toyota of Scranton, we prioritize delivering exceptional customer service even after the sale is complete. Our service department is staffed with knowledgeable professionals who are committed to maintaining the performance and reliability of your vehicle. We are grateful for your trust in our dealership, and your positive feedback will be shared with Frank and the entire team. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. Thank you once again for choosing Toyota of Scranton, and we look forward to serving you in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

BRIAN-BADDICK, Thank you so much for your amazing five-star review! We truly appreciate your loyalty and are thrilled to hear about your exceptional experiences with Dave Grieco and our service department at Toyota of Scranton. We're delighted to hear that Dave has consistently provided you with outstanding customer service. Going above and beyond to ensure positive customer care is what we strive for, and it's wonderful to know that Dave embodies that commitment. We will make sure to pass along your kind words to him. We're also glad to hear that our entire service team has impressed you with their professionalism, customer care, and knowledge of services. At Toyota of Scranton, we take great pride in our dedicated staff who work tirelessly to deliver the highest level of service to our valued customers. Moreover, we are incredibly grateful for your continued trust and loyalty. Your decision to drive over an hour and pass two other Toyota dealerships to reach us speaks volumes about your satisfaction with our dealership. We're honored to have served you in the purchase of four new Toyotas, and we look forward to assisting you with your fifth purchase in the near future. Thank you again for your fantastic review and for choosing Toyota of Scranton. We genuinely appreciate your business and can't wait to welcome you back for your next visit. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

TAMMYRJACKSON31, Thank you, Tammy. We do appreciate you taking the time to review your recent experience at our dealership. Sorry if you received this in error. Please know we certainly are grateful you are our customer and look forward to a long friendship with you and your family. Take care, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Safetyg, Thank you for taking the time to share your positive review about your experience at Toyota of Scranton. We greatly appreciate your kind words and are thrilled to hear that you feel our dealership genuinely cares about its customers. At Toyota of Scranton, we strive to provide exceptional service in all aspects of our business, including sales, finance, and service. We are proud of our dedicated team members who go above and beyond to ensure that every customer has a positive and memorable experience. Your feedback is a great motivation for our team, as we constantly aim to exceed customer expectations. If there is anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out to us. We are here to assist you and provide the highest level of service. Thank you once again for your kind words and for choosing Toyota of Scranton. We look forward to serving you again in the future. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Thank you for taking the time to share your feedback about your recent experience at Toyota of Scranton's service department. We appreciate your kind words about Chris, and we strive to provide exceptional customer service at all times. However, we apologize for the inconvenience you experienced with the speed of service and pricing. We understand that waiting for an extended period can be frustrating, and we sincerely apologize for any inconvenience caused. We continuously evaluate our processes to improve efficiency and reduce wait times, and your feedback will be taken into consideration as part of this ongoing effort. Regarding pricing, we aim to offer competitive rates while delivering high-quality service. We regret that you found our pricing to be higher than expected. We regularly assess our pricing structure to ensure it remains fair and competitive within the industry We do appreciate you taking the time to share your comments. Your comments will be shared with our leadership team. Thank you again for sharing your feedback, and we look forward to the opportunity to serve you better in the future. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

HEATWITHCORN responded

Also. I was quoted $699 to change my 8 spark plugs. I bought genuine NGK iridium plugs for my truck for $68. I changed them myself in under 1 hour. $631 an hour seems very high.