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Toyota of Scranton - Service Center

Scranton, PA

4.6
2,998 Reviews

2,998 Reviews of Toyota of Scranton - Service Center

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July 04, 2024

People are Great, selection is great, Service is great, I would recommend this dealership to everyone More

by COOLAIR
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Hardinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Toyota of Scranton responded

COOLAIR, Thank you for your fantastic review! We are thrilled to hear that you had such a positive experience with our team, selection, and service. Your recommendation means the world to us, and we are grateful for your support. If you ever need anything in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, The Team at Toyota of Scranton

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July 04, 2024

We flew to Scranton to pick up a Toyota Sienna Vmi conversion van.multiple issues getting there and a last minute part was needed. Jeff set us up in a nearby motel with funds for meals. They returned More

by IBABOUT
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jammie Marcen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Felkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2024 -

Toyota of Scranton responded

IBABOUT, Thank you for sharing your experience with us! We are delighted to hear that Jeff and our team were able to assist you with the necessary arrangements and ensure your stay was comfortable while waiting for your Toyota Sienna Vmi conversion van. It’s great to know that despite the challenges, we could meet your needs and make the process smoother for you. Your satisfaction is our top priority, and we appreciate your kind words. If you need any further assistance or have any questions, please don’t hesitate to reach out. Enjoy your new van! Best regards, The Team at Toyota of Scranton

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July 03, 2024

As always, we had a great experience with Toyota of Scranton and always feel like we are appreciated as your long time customers. More

by RUTH.BEAUMAN
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ramone
Jul 03, 2024 -

Toyota of Scranton responded

RUTH.BEAUMAN, Thank you for your kind words! We truly value your loyalty and are thrilled to hear that you consistently have a great experience with us. We appreciate your continued support and look forward to serving you for many more years to come. If there's anything else we can assist you with, please don't hesitate to let us know! Warm regards, The Toyota of Scranton Team

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July 02, 2024

Nikki was fantastic. She was helpful and kept us up to date during the entire buying process. More

by NICKY.CALLENDER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Toyota of Scranton responded

NICKY.CALLENDER, Thank you so much for your kind words and for taking the time to share your experience with us. We’re thrilled to hear that Nikki provided you with fantastic service and kept you well-informed throughout the buying process. Your satisfaction is our top priority, and it’s great to know we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. Enjoy your new vehicle, and we look forward to serving you again! Best regards, The Sales Team Toyota of Scranton

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July 02, 2024

Always a great experience. They are very accommodating. They are also very helpful with any questions or concerns. More

by Thomas D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2024 -

Toyota of Scranton responded

Thomas D, experience with us and find our team accommodating and helpful. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any further questions or concerns, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Customer Experience Team Toyota of Scranton

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July 01, 2024

Ramone made the whole buying experience pleasant and easy! I would absolutely recommend this dealership to anyone. More

by BUDDFAMILY
Recommend Dealer
Yes
Employees Worked With
Ramone
Jul 03, 2024 -

Toyota of Scranton responded

BUDDFAMILY, Thank you for your kind review! We’re thrilled to hear that Ramone made your buying experience pleasant and easy. Your recommendation means a lot to us. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again! Best regards, The Sales Team Toyota of Scranton

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July 01, 2024

This is my 3rd lease and my family and I have loved every product Scranton Toyota has provided for us. My salesman Jordan has always been transparent, friendly, and professional when it comes to finding the More

by BEEF2988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Printz
Jul 03, 2024 -

Toyota of Scranton responded

BEEF2988, Thank you so much for your continued trust and loyalty in choosing Toyota of Scranton for your leasing needs. We're thrilled to hear that you and your family have loved each vehicle you've leased from us. It's wonderful to know that Jordan has consistently provided you with transparent, friendly, and professional service, helping you find the perfect truck at the right price. We greatly appreciate your strong recommendation and kind words about our financial department. Your satisfaction is our top priority, and we're delighted to be part of your tradition in finding reliable and enjoyable vehicles. We're looking forward to seeing you again for your next lease! If you have any further questions or need assistance, please don't hesitate to reach out. Best regards, Mary Jo Preno Vice President of Guest Experience

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July 01, 2024

I received prompt and courteous service. I did not have any issues time complaints. People were friendly. More

by MMADEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Zongilla
Jul 03, 2024 -

Toyota of Scranton responded

MMADEL, Thank you for sharing your positive experience with us! We're delighted to hear that you received prompt and courteous service and found our team to be friendly. Your satisfaction is our priority, and we're glad to know we met your expectations without any issues. If you have any further questions or need assistance in the future, please feel free to reach out. We look forward to serving you again! Best regards, The Customer Experience Team Toyota of Scranton

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June 30, 2024

They really listen - If it’s humanly possible they’ll make it happen. Very happy! More

by JOYOUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Luyster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Warrington
Jul 01, 2024 -

Toyota of Scranton responded

JOYOUR, Thank you for your fantastic review! We're delighted to hear that our team at Toyota of Scranton could meet your needs and make things happen for you. Your happiness is our top priority, and we're thrilled to have earned your satisfaction. If there's anything more we can do for you in the future, please let us know. Safe driving! Warm regards, The Toyota of Scranton Team

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June 30, 2024

Great service and friendly and courteous people at the dealership. I will recommend to my family and friends. More

by MBUTCHKO10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Toyota of Scranton responded

MBUTCHKO10, Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team at Toyota of Scranton. Your recommendation means a lot to us, and we're excited to continue providing excellent service to you, your family, and your friends. If you need anything in the future, please don't hesitate to reach out. Safe travels! Warm regards, The Toyota of Scranton Team

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