Toyota of Wallingford - Service Center

Nice people, quick service, Karen listened to my concerns and fixed the problem. Thank you very much and fixed the problem. Thank you very much More

Felt like a luxury experience from start to finish. Greeted at the door and escorted back to my car. Above and beyond expectations. Greeted at the door and escorted back to my car. Above and beyond expectations. More

I brought my car into their shop today for my first oil change and tire rotation since I bought my car. I was greeted in the parking lot by Bailey. He was so friendly! He was patient while I gathered every change and tire rotation since I bought my car. I was greeted in the parking lot by Bailey. He was so friendly! He was patient while I gathered everything I needed and while I got my two granddaughters out of their carseats! He then proceeded to walk me into the building to show me the waiting area, the play area (which my granddaughters loved!), and where I sign in. There I was greeted by Noel, who couldn't have been any friendlier! He was so kind to my granddaughters, showing interest in their new toys and even taking the time to cut the toys out of their packaging! The whole time he was chatting and making the whole experience fun! I was very impressed with the great customer service! My granddaughters asked me on the way home when we could go back. Thank you Toyota! More

I was in for a 10k service visit. I had a 2pm appointment. I arrived on time. When I scheduled, I indicated I would be waiting for the car. When I got there I was told that it would b I had a 2pm appointment. I arrived on time. When I scheduled, I indicated I would be waiting for the car. When I got there I was told that it would be an hour and a half wait. A hour and a half to change the oil and rotate the tires. About 1/2 hour service. The service advisor did manage to get the car back to me in an hour and 15 MiB. because I let her know I had another appointment to get to. I'm not sure if this is what Toyota considers an average wait time when you have a scheduled appointment and you are waiting for the car. It's inconvenient at best and seems excessive. More

Thought it was one of my greatest memories in dealing with service dept Very friendly upbeat personnel. with service dept Very friendly upbeat personnel. More

EXCELLENT CUSTOMER SERVICE. REPRESENTATIVES ARE VERY KNOWLEDGEABLE AND HIGHLY QUALIFIED FOR THE JOB. I WON'T GO ANYWHERE ELSE. REPRESENTATIVES ARE VERY KNOWLEDGEABLE AND HIGHLY QUALIFIED FOR THE JOB. I WON'T GO ANYWHERE ELSE. More

Ms Rivera provided clear guidance about the recommendations of the service technician concerning the recommendation that new tires are needed for my vehicle. recommendations of the service technician concerning the recommendation that new tires are needed for my vehicle. More

Easy to book, excellent follow up. More than I ever expected from such an operation More than I ever expected from such an operation More

Service was great from the guys who met me in the parking lot, to Noel, who wrote up the service agreement and kept me informed throughout the day, to the shuttle driver, who quickly got me back and forth fr lot, to Noel, who wrote up the service agreement and kept me informed throughout the day, to the shuttle driver, who quickly got me back and forth from the dealership to my office. More

Service was awesome everyone involved from service manager to the customer service representative upon arrival were all great manager to the customer service representative upon arrival were all great More