I rarely write reviews, but today I am making time in my busy day to be sure people know about the extraordinary care and service at Toyota of Watertown. They're just that good.
Most of my adult life I have avoided dealerships for my car care. As a younger woman I took care of my car maintenance myself, changing oil, filters, spark plugs, wires, distributor cap (yes, long ago!). I knew that good service could keep a car alive and well for hundreds of thousands of miles, and so I always treated my cars very well.
Because I knew the basics, I also knew that generally speaking getting service at a dealership would mean being treated as a number in line, and my car being shuffled through by mechanics who may or may not have been around for very long. I knew that "car guys" and Consumer Reports always recommended independent mechanics as the best way to get specialized and personal service.
When I moved to Boston, I tried finding an independent mechanic, but after trying a couple, and having very limited time and energy, I ended up at the Toyota of Watertown purely because it was nearby and I needed an oil change. I expected that I'd take time later to find an independent.
It's now been seven years, and because of the way I am treated and the way my car is taken such good care of, I have never bothered to find that independent mechanic. The staff and mechanics at Toyota of Watertown exceed my expectations every time I am there!
The service manager, Kamel, is especially helpful, kind, and makes sure that things go smoothly and fast. He is a pleasure to work with.
I can't imagine ever needing to take my car anywhere else.