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Treasure Coast Lexus - Service Center

Ft Pierce, FL

4.7
3,295 Reviews

3,295 Reviews of Treasure Coast Lexus - Service Center

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November 20, 2021

I give a 5-star rating because of my service manager Jeffrey Orr, he was outstanding! Jackie who booked my appointment and called to confirm, again outstanding! However, My first impression on arriving More

by DLAG42884
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Orr
Dec 13, 2021 -

Treasure Coast Lexus responded

We want to deliver exceptional customer service across the board and while we're happy to hear Jeffrey and Jackie were able to assist you so well, I will certainly address your concerns with the rest of the staff. If there is anything else you would like to discuss, please reach out to me at your convenience. Thank you, Amber Woods - General Manager - awoods@treasurecoastlexus.com

November 20, 2021

Dissatisfaction stems from failure of service department to notify us of a pending issue with our brake pads at our 60K checkup. The result of that failure to communicate effectively with us led to a comple More

by MEGOWL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Whitney Smith
Dec 08, 2021 -

Treasure Coast Lexus responded

Meg, this is concerning to hear, and I am glad you brought this experience to my attention. I will touch base with my team to gather additional details, however, it would be helpful to speak with you as well. I want to make sure these concerns are adequately addressed, and I want to offer my support as well. Without your name, I will be unable to look you up in our system, so I urge you to reach out to me at the following email address. Amber Woods - General Manager - awoods@treasurecoastlexus.com

Dec 09, 2021 -

MEGOWL responded

Support for WHAT? Can you refund my unnecessary expenditure of a COMPLETE brake job that should never have been needed. For your service technician to blame the "salt air" in Florida for the rapid deterioration is to admit that he/she does not know where they live and work. Really? I am supposed to believe that brakes go from Green to Red in 10,000 miles because the car resides in Florida. If the car had been reported as Yellow then I could have saved the rotors and only needed pads. Your service manager did not even return to tell me this information. I had to go search for him all around the dealership. Failure to come to me means that he didn't believe it himself. My name is not MEG.

November 20, 2021

They are nice to you and are very honest. They only do what needs to be done. Robert Collier is a true gentleman. More

by mrrobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Nov 22, 2021 -

Treasure Coast Lexus responded

The Treasure Coast Lexus team is happy to read this review! We're pleased that Robert was kind and wonderful to work with.

November 20, 2021

As much as was saddened to see Raphael go, Bob Collier was a tru gentleman and professional. I trust T C Lexus. More

by PICTURESQUE625
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Nov 22, 2021 -

Treasure Coast Lexus responded

We're pleased to have your confidence in our team here at Treasure Coast Lexus, and thanks for sharing these kind words about our hardworking employees.

November 20, 2021

The team was very helpful and explained everything. I am always satisfied with the service More

by RDENISEGIANINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua Rosen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javier Alanis, Brandon Konze, Yoslian Vargas, Jeffrey Orr
Nov 22, 2021 -

Treasure Coast Lexus responded

We're happy to hear that the Treasure Coast Lexus team was so helpful and informative. It's great that our team delivered satisfactory service.

November 19, 2021

Arrived for a 1pm service appointment. Dealer was very busy. 5,000 mile service on our 2020 RX. In and out by 2:15. Car was very clean. Bob Collier a very good professional. More

by JRODERICK.MCALPIN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Nov 20, 2021 -

Treasure Coast Lexus responded

Thanks for the review of Treasure Coast Lexus! We're happy to hear that our team was so helpful during your service visit and we look forward to seeing you next time!

November 19, 2021

They went out of the way to make sure I was completely satisfied. I will be back to use this dealership again More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Smith
Nov 20, 2021 -

Treasure Coast Lexus responded

You can always count on the Treasure Coast Lexus team to go the extra mile! Your satisfaction is extremely important to our team, and we're honored that we've earned it. Thank you for supporting us with a review and drive safely!

November 19, 2021

Exceptional, professional, and timely service as always. The service advisor Robert was knowledgable, helpful, and overall friendly. The show room is impeccably cared for and they offer a wide variety of sn More

by jbriganti131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Collier
Nov 20, 2021 -

Treasure Coast Lexus responded

Your review made our day! We aim to deliver an outstanding guest experience in every way, and we're so proud to hear we're succeeding. Thank you tremendously for supporting Treasure Coast Lexus with this fantastic review, and Robert and the team look forward to our next chance to provide you with professional and friendly care again!

November 18, 2021

Another good experience. We have purchased 5 cars over the last few years. Sometimes 2 at one time. Paul has always been very helpful and treated us well. He is the best!! More

by Sallyhaeffner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Licausi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2021 -

Treasure Coast Lexus responded

We're so grateful for your loyalty to Treasure Coast Lexus, Sally! Paul truly enjoys assisting you with your automotive needs, and we wish you safe travels until we see you next!

November 17, 2021

I have bought two new cars here. They are terrific at maintenance. I would highly recommend them. More

by kalliejurgens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Bianchi, Joseph Loverso, Sandra Garcia
Nov 18, 2021 -

Treasure Coast Lexus responded

Thanks for your business and for trusting us to take care of your vehicles. The entire Treasure Coast Lexus team appreciates it.

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