Tri-State Ford - Service Center

Service employee Sean does the minimum required. He told me Sir I just fixem. He forgets that all the broke fords have owners also known as customers. He told me Sir I just fixem. He forgets that all the broke fords have owners also known as customers. More

I love you dad here's five stars. P.S. this is Blaise Williams. to prove it our dog's name is duke. Williams. to prove it our dog's name is duke. More

Horrible service. Took our vehicle here for a recall and to address an issue with our electric power steering. Our appointment was at 9 am, but the tech said our vehicle wouldn't be looked at until after 12 to address an issue with our electric power steering. Our appointment was at 9 am, but the tech said our vehicle wouldn't be looked at until after 12 sometime. We were told that we would be updated and were not. We had to keep calling to find out what was happening with our vehicle. Ephraim sent a text to my husband and said that he could be reached if we had any questions. He did not respond to my husband's texts. When we spoke with the service department we only received vague responses and never any concrete answers regarding the order of the part to fix our power steering issue. We live near the Oklahoma border, but chose to use this dealer in Texas because that is our state of residence. After calling to see if I could get an estimated time of completion, I was told by Ephraim that the part for our vehicle would most likely not be in until the end of the week and that he didn't really know when to expect it. This is not what he told my husband. He told my husband that the part was on backorder and the only way to get it was to have it expedited. He never mentioned that he didn't have an ETA for the part. The tech also seemed unable to give us an estimate for the repair. When I mentioned all of these inconsistencies to Ephraim, he became condescending and extremely curt with his responses. He said,"just because we ordered the part doesn't mean it magically appears." I told him we would rather pick-up our vehicle than wait for a part that didn't have an ETA. My husband told him the same with regards to picking-up our vehicle. He said fine and hung-up before my husband could ask him what time would be best for us to pick the car up. I called back and asked for his name. The response was muffled and I understood his name to be Ethan. When I asked him to confirm he said, "If that's what you heard." I asked him to repeat and he did and then I asked how it was spelled. I then explained that he had hung up on us before my husband had a chance to ask what time would be best to pick-up our vehicle. He said that they were done with their part. I said that his response didn't answer my question, and again asked the same question. He replied, "I said yes, to whenever. We are done with our part." I then left a message for the service manager, Christopher Garcia, to lodge a complaint about Ephraim's lack of customer service skills. He returned my call, but I was driving at the time and couldn't answer. I called back 10 minutes later, and then 3 or 4 more times and left 2 voice-mails and never received a return call. We are not demanding customers. We merely wanted a more concrete time-line. We ended up calling a dealer in Oklahoma. I spoke with a gentleman at that dealer for about 10 minutes and he gave me a price for the part and labor without me having to ask. He also gave me an ETA for our part and said it should actually arrive within a day. They had no backorder. We had hoped for a better experience in our home-state, but the difference in treatment between the dealer in TX and OK is glaringly obvious. We'd rather be treated well. We will never give any business to Tri-State Ford. More

Went in for a oil change and check over, well 2 hours later it was brought out. Noticed everything out of my glove box, no biggie i went to put it all back in when i noticed the glove box wouldnt close a later it was brought out. Noticed everything out of my glove box, no biggie i went to put it all back in when i noticed the glove box wouldnt close all the way, so they came and tried to fix it on the drive and took it back in the shop, came back still wouldnt latch on the passenger side but i had to go for another appointment. Noticed they didnt clean up anything from the spilled oil and filter so i went and washed the engine bay down got back to the house and noticed oil in my garage got underneath and filter was loose so I tightened it and cleaned everything. Also noticed i have an oil leak starting from the front cover area which they said nothing about, so my thought is from them is lets wait till its out of warranty so the customer has to pay several thousand dollars to get it fixed. This is my 2nd bad experience with these guys what ever happened to taking care of the customer and taking pride in your work. Coming from a working mechanic i would never let my work leave the shop like this. More

I was on my way from Arizona, back to Michigan when I noticed that the 36" toyhauler battery was not being charged by my 2013 F-250 Super Duty. I had just passed Amarillo by 30 miles, and pulled over to noticed that the 36" toyhauler battery was not being charged by my 2013 F-250 Super Duty. I had just passed Amarillo by 30 miles, and pulled over to call some dealerships. I called Tri-State Ford in Amarillo, explained my problem, and even though they said they were swamped with work, told me to bring it in. I turned around and headed back west to the dealership, where they got one the friendliest diesel mechanics I could have gotten, and he trouble shot everything he could think of. He ended up finding 2 blow fuses, and bad connector on the rear bumper. This guy was pleasant, efficient, and bound determined to find my problem, and he did. I am a Ford Retiree and so thankful to both Tri-State Ford, and the mechanic that took care of me. I hope not to have any further problems like this again on my journeys from Michigan to Arizona or the other way around, BUT if I should , and it is anywhere near Amarillo, you can bet I will be calling Tri-State Ford again!!! More

Great service Department very very freindly people there and a great service Department and the people there are very very helpful so thank you very much John justice for hav very very freindly people there and a great service Department and the people there are very very helpful so thank you very much John justice for having such good people working for you. More

Friendly, Courteous Customer Service We were on our way to Oklahoma from Amarillo for my father-in-law's birthday party when our F-150 began to give us trouble. We took the pickup straig We were on our way to Oklahoma from Amarillo for my father-in-law's birthday party when our F-150 began to give us trouble. We took the pickup straight to Tri-State Ford where they looked at it quickly and diagnosed the problem. Tir-State had to order the part, so they graciously rented us an F-150 from Enterprise so that we would be able to continue our trip to Oklahoma and have a vehicle to go back and forth to work without any issues. We appreciate the always kind, prompt and courteous service we receive at Tri-State whether it's purchasing a vehicle or getting one service. More

The financing department was too fast and not explained well During the finance process I thought I was getting a Ford Warranty. That was not the case; it was a local warranty. I also purchased a window warranty During the finance process I thought I was getting a Ford Warranty. That was not the case; it was a local warranty. I also purchased a window warranty and found out later that it was not part of the warranty and was a separate cost. Initially I was there for a service call. The service department made it sound like I needed a new engine at a cost of 10-20,000., even though I had a Ford extended warranty. It was more cost effective to buy a new vehicle. More

Great customer service My visit to Tri State Ford was a good experience and I’ll definitely do business in the future. I went in in hopes of getting a new truck and Tri Stat My visit to Tri State Ford was a good experience and I’ll definitely do business in the future. I went in in hopes of getting a new truck and Tri State made that happen. Thanks guys for your hard work. More

"Sucks to be you" Front tires on my 2016 Mustang are going bald. Two times I've brought it in for service and the alignment tool wasn't working. Finally, after paying f Front tires on my 2016 Mustang are going bald. Two times I've brought it in for service and the alignment tool wasn't working. Finally, after paying for an alignment, they find it's not an alignment issue. Even though I've paid for the extended warranty, nothing is covered. It's going to cost me $900 to keep my 2016 Mustang on the road. I have had the car serviced and tires rotated on their recommendations. The only thing I've gotten from Tri State is "sucks to be you." I will NEVER do business with them again. More