I traded in my x3 of 7 yrs and was excited to get a new BMW. I was advised I was approved and was asked to leave and get money agreed upon for down payment and return at 4pm for pick up and sign finsl psperwork. Two hrs after I left I got a call from someone I never met at the location , not my sales rep Dawn saying sorry your not approved anymore? Three days went by now my sales rep Dawn finally calls me over and over emails as well oh your approved now? She said payment only went up less then twenty dollars come fown etc... I get there payments went up almost 50 dollars. I did get the car after emotional torment . I left and a warning light came on, i called next day and was advised it was because it was cold. The light stayed on for days and the car drove awful. I drove to manchester tulley to get light off and they said theres a nail in rhe tire please pay 300plus dollars? I took my car to a local trusted honest shop ... They advised me that the nail was lodged in and had been for quite some time. The shop helped me out not Dawn. The following day the car is leaking oil in my new garage, turns out something broke and it needed replacement... Still no word from Dawn. In fact she walks by me several times like I don't exist .The week after that the trunk wont open, it's our first dnowstorm and my scraper stuck in the trunk for weeks they need to order a part. I made several trips to service the first month i owned my 328. The service department was AWESOME. However i was repeatedly ignored by Dawn and I felt like i was not important to her anymore because the sale was complete. Dawn advised me this car was great in the snow and that she too had kids and it was perfect. I wanted a new x3 and felt bullied into the used 2011 328. Lastly her words to me in an email were and i quote " ya know melissa this wasn't a huge money maker for us". I traded in the lease into the Nashua Tulley three weeks later , got a new x3 and was treated Like a human being, I akways used the Nashua Tulley but went to manchester for convienance, it turned into anything but. Dawn did ask me to fill out the survey she was to email me however I never received that email which didn't surprise me but the sales rep in Nashua did send me that email... And i am grateful they did because i was able to gind this website and I can finally post my concerns for people who will listen and appreciate the situation.